Grant Kitner
Grant Kitner at Elder Ford of Tampa
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Elder Ford of Tampa

9560 N Florida Ave
Tampa, FL 33612

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3.8
37 Reviews
3.8

37 Reviews

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37 Reviews of Grant Kitner

August 11, 2022

Dealership Rating
Employee Rating

Fixed the problems as assured Made it as easy for me as possible by picking and dropping off my car More

by Cfrtampacfr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios, Nacer Menouni, Dan Sills, Daniel Alicea , Jason Faiella, BJ Llanos, Charlie McEwan, Brandon Rodriguez, Taylor was great

Aug 13, 2022

Elder Ford of Tampa responded

Hello, we're pleased to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!

August 04, 2022

Dealership Rating
Employee Rating

Although I gave 5 stars rating it is for the sales person cesar and the concierge team. The sales supervisor is the most rude, arrogant and don’t care about customers making the customer feel like their busi More

by ROCASIO0
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Sills, Cesar Castillo, Eli Osorio, Robo Rivera , Dillon Gastineau, Giovanni Marrero

Aug 05, 2022

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

July 29, 2022

Dealership Rating
Employee Rating

I will gladly share my horrible experience with all of my friends and family, ensuring no one else is scammed by this Fraud of a company. More

by chapman.bradley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Johany Trespalacios, Nacer Menouni, Dan Sills, Daniel Alicea , Jason Faiella, BJ Llanos, Charlie McEwan, Brandon Rodriguez, Nicole Dobbs

Aug 01, 2022

Elder Ford of Tampa responded

Hello, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

July 04, 2022

Dealership Rating
Employee Rating

Everyone was great. They were very courteous and attentive. I will purchase all my vehicles from Ford from now on. More

by jrisher82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios, Nacer Menouni, Dan Sills, Daniel Alicea , Jorge Acosta, Rob Elder, Jason Faiella, BJ Llanos, Charlie McEwan

Jul 05, 2022

Elder Ford of Tampa responded

Hi, thank you for leaving such a great review and high star rating. At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

June 08, 2022

Dealership Rating
Employee Rating

Mi nombre es Evelio Niebla, hace 3 meses que compre un auto por $18268.00, di un deposito de $ 6000.00 y quede debiendo al banco $26000.00 por un monton de seguros que el financista Michael Baglione le a More

by nerinasastre
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jorge Acosta, Michael Baglione financista

Jun 09, 2022

Elder Ford of Tampa responded

Hola, nos esforzamos por ganar clientes de por vida y estoy muy decepcionado al saber de su experiencia negativa con nuestro concesionario. Me gustaría tener la oportunidad de tratar de recuperar su confianza en nuestro negocio al intentar resolver este asunto por usted, si todavía puedo. Tomo muy en serio los comentarios y opiniones de nuestros clientes, así que tómese un minuto para llamarme al 813-279-7301. Me gustaría entender exactamente qué salió mal y, con suerte, cambiar su experiencia. Gracias, Dan Sills Gerente General Elder Ford of Tampa

Jun 09, 2022

nerinasastre responded

Esa respuesta ud. Se la da a todo el que se queja y no resuelven nada. Tome 10 minutos y entre a la cuenta de la compra para que vea donde esta parte del dinero que pague sin justificacion. Hable con el financista que me atendio y terminen de hacerme el reembolso que falta y ha ese numero que ud da lo he llamado muchas veces y no responde y cuando he ido a la agencia nadie ha querido comunicarme con ud. No es justo ni respetable que jueguen de esa manera con el publico. Este problema ud lo conoce , hable con el financista Michael Baglione que hizo un mal trabajo. Por empleados como este ud. Pierde clientes

Jun 11, 2022

nerinasastre responded

Le agradezco su atencio. Lo llamare el lunes.

May 05, 2022

Dealership Rating
Employee Rating

Love this dealership. So far every time I have gone to you guys it has been an amazing experience. Hopefully I will be seeing you again soon to purchase a new truck. 😊 More

by littlebuddieshuskies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios, Nacer Menouni, Dan Sills, Daniel Alicea , Jorge Acosta, Rob Elder, Jason Faiella, BJ Llanos, Charlie McEwan

May 06, 2022

Elder Ford of Tampa responded

Hi, thank you so much for the positive review! We look forward to your next visit! Take care!

May 02, 2022

Dealership Rating
Employee Rating

I put a deposit on a car. Gave this dealership a check. The dealership deposited the check, then electronically deposited the check. This resulted in a negative balance. I More

by VOLKSWAGEN
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Nacer Menouni , Jorge Acosta, Rob Elder

May 04, 2022

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

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