Giovanne Sanchez
Giovanne Sanchez at Universal Hyundai
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Giovanne Sanchez | Page 4

Certified Sales Consultant

Universal Hyundai

12801 South Orange Blossom Trail,
Orlando, FL 32837

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4.8
40 Reviews
4.8

40 Reviews

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40 Reviews of Giovanne Sanchez

July 20, 2021

Dealership Rating
Employee Rating

The vendor was a amazing person, but I’m not 100% happy because just give me one key for booth cars. And my car hasn’t the roof inside. More

by YEYO1588
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Sanchez

Jul 21, 2021

Universal Hyundai responded

Thank you so much for your wonderful review! We are thrilled that Giovanne, Matt and our team had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Universal Hyundai! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 12, 2021

Dealership Rating
Employee Rating

I recently purchased a used car from Universal Hyundai. I can’t compliment their staff enough on working with me on resolving an issue. In particular I would like to mention Ron Holmes, Susanna Canelon, Giov More

by Adam Happer
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Susanna Canelon, Matt Sanchez, Ron Holmes

Jul 12, 2021

Universal Hyundai responded

Thank you for this feedback, Adam. We're very sorry to hear that you're having issues. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. I have contacted our used car manager and brought him up to speed on the issue. Our goal is to turn this into a 5 star experience for you. You should be hearing from him shortly. If you need any further assistance please email me directly. My contact info is below. Have a great day. Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

Jul 13, 2021

Adam Happer responded

Hello Susanna, Yes, Ron has reached out to me and I’ll be bringing the vehicle in this Saturday morning at 9am. Thank you for for reaching out to me and I look forward to resolving this matter amicably. Adam Happer

Jul 19, 2021

Adam Happer responded

Hello Susanna, I reached an agreement with Ron Holmes and his Manager this past Friday on getting restitution for the repairs needed on my vehicle. The agreement was for a payment to be made to me in the amount of $500 which will cover my repairs. Turns out the Idler Pulley was defective, which is what was causing the loud noise coming for the engine. Also the right rear tire was found unsafe with shifted belts. It wasn’t just balancing. Part of the agreement that we reached was that I would change my review to 5 stars, and that’s what I did with ING a half hour of our agreement. Ron sent me Adam Karlski’s email address (Akarlski@universalhyundai.com) and told me to send him the estimate and paid invoice. I had the Mercedes Benz dealership in Tampa diagnose and make the needed repairs and paid the invoice in full. I emailed the documents to Adam on Friday and again today after not hearing from him. I am concerned and request that you please reach out to Adam and have him reach out to me to advise when I’ll be getting reimbursed the $500 we agreed upon. Thanks you for your assistance.

June 03, 2021

Dealership Rating
Employee Rating

The experience was awesome. Andrew work with me alongside, and it was very helpful at all times. No words only excellent. Very recommended place to buy. More

by GUSTAEGO1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andrew Terry

Jun 03, 2021

Universal Hyundai responded

Thank you! Andrew and our team here at Universal Hyundai appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 25, 2021

Dealership Rating
Employee Rating

Matt was an amazing salesperson!! He was very informative, kind and understanding. He was extremely friendly and did not push to sell me a car that I would not be able to afford! Giovanne helped More

by JAYZELTORRES
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda , Matt Sanchez

May 25, 2021

Universal Hyundai responded

This was great to read. We appreciate you taking the time to share your experience with us and for recognizing Matt and Giovannie. This is what we strive for with every customer and we thank you for trusting us with your business.

December 31, 2020

Dealership Rating
Employee Rating

Giovannie Sanchez was our salesperson. Great product knowledge of the safety features and all trim levels! No pressure, just great information. No nonsense! Full test drive, a real gentleman who was e More

by MICHAEL1003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 03, 2021

Universal Hyundai responded

Thank you for sharing this with us and we are happy that you had a great experience with Giovannie and Universal Hyundai, take care!

Jan 03, 2021

MICHAEL1003 responded

My daughter is thoroughly enjoying her new car! Later this summer we will be looking at crossovers or SUVs and the first place we will come to is Universal and make an appointment to see Giovannie. Looking forward to a long relationship with him and your dealership. A+

Feb 28, 2021

Universal Hyundai responded

We will be looking forward to your future visit!

September 29, 2019

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Employee Rating

Service beyond my expectations. I came to Universal Hyundai with the thougbt of buying my leased car and i didn't want to spend aaot of $. But i wanted safety features that were on t More

by Kdr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: GIOVANNI SANCHEZ Sales person

Oct 01, 2019

Universal Hyundai responded

Thank you for sharing this review and we are happy to hear that Giovanni showed you a vehicle that was suitable for you and within your budget. Its always great to hear from our customers and learn of their experience, thank you for the 5 stars and Congratulations!

July 27, 2019

Dealership Rating
Employee Rating

Exelent service and dealer facilities It was a wonderful experience with the salesman Giovannie Sanchez. We felt very positive when he showed us different models of cars. The process was v More

by Estela60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ivan F&I

Jul 29, 2019

Universal Hyundai responded

Estela, thank you for this wonderful review and its great to hear that Giovannie Sanchez made your vehicle shopping a hassle free experience. We thank you for the recommendation and see you soon!

July 22, 2019

Dealership Rating
Employee Rating

GREAT PLACE TO BUY A CAR My wife and I drove from Melbourne to this dealership to buy a 2019 Tucson Ultimate. We were warmly greeted at the entrance and introduced to Gio SANC More

by yafo55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 22, 2019

Universal Hyundai responded

Yafo55, This is wonderful to read and we appreciate you taking the time and letting us know that your experience with Gio Sanchez went great. Yes, Gio is very attentive, informative and makes sure his customers get the info that they need, as well as making there shopping experience a hassle free, thank you for sharing!

April 18, 2019

Dealership Rating
Employee Rating

Excellent Service Our service advisor Giovannie went above and beyond. Explained everything so clearly no hidden agenda. Treated us like family and help us through the More

by Minniegr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 19, 2019

Universal Hyundai responded

Thank you for taking the time and recognizing Giovannie, we appreciate the review and look forward to seeing you soon, Thank you and have a good day!

February 20, 2019

Dealership Rating
Employee Rating

Great experience Sales man (Gio) was exceptional. Vehicle desired wasn't in stock, but he and others found what I wanted at another dealership. Locked it in, picked it More

by srk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rachel Solano, Jon Cody

Feb 26, 2019

Universal Hyundai responded

It makes us happy that Gio went above and beyond to get the vehicle you wanted, Congrats!

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