Georgia Aplon | Page 5

Good service and no pressure. Found truck I wanted and drove off a few hours later. Found truck I wanted and drove off a few hours later. More

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Overall a great experience from start to end. Manny was great to work with and was very straight forward Manny was great to work with and was very straight forward More

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The dealership lost my keys and extended the time of repairs because they wanted to know my estimate payout. Completely unprofessional and hardly answered my calls. Service manager Dee appears to be oka repairs because they wanted to know my estimate payout. Completely unprofessional and hardly answered my calls. Service manager Dee appears to be okay with staff not providing adequate service to customers. I will never go back to this location More

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I have been a customer with their servicing department for years and have spent thousands of dollars annually with their recommended services despite being cheaper at non-dealership locations. The custome for years and have spent thousands of dollars annually with their recommended services despite being cheaper at non-dealership locations. The customer service has been getting worse lately and this lasting servicing job was remarkably egregious. The car was in for a week and on the third day I was provided a statement of work. I am not sure that any work done as a new tire was supposed to be installed was not. This led me to believe the brake work and alignment may have been missed or just not work on but charged. I was overcharge on the last oil change and was to be free this time around as well, but there was no new oil change sticker on the windshield as well. Hence, was any work done on my car? I have my car in the body shop at the moment and will bring it back to the dealership. I want the new tire that I paid for and evidence that work was done per the agreed SOW or I will file a BBB compliant and dispute the charges with my credit card company. No quality control whatsoever. I really hope that the failure to install a new tire was just a mistake and they can prove that was work was done. If not they will lose a customer and I do not recommend this dealership to anyone as I am starting to question all other work that was supposedly done on my vehicle over the years. More

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They were ready for me when I arrived. Work done quickly. I am impressed with this service department Work done quickly. I am impressed with this service department More

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Oil change and tire rotation took 2 hours. .With appointment Will probably look for alternative for these services .With appointment Will probably look for alternative for these services More

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Good service and our salesperson was easy to work with. We got the truck we wanted for a fai price. We got the truck we wanted for a fai price. More

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Bought a new Yukon which upon driving away from the lot were unable to get anything programmed. Salesman not any help, turns out the vehicle was sent with us on DEMO mode so had to take it somewhere to get were unable to get anything programmed. Salesman not any help, turns out the vehicle was sent with us on DEMO mode so had to take it somewhere to get it out of that. Was in the process of purchasing all weather mats and texted the salesman to find status he just texted back that he is no longer there. Never received any loan or paperwork with the car so we had to contact GM financial for payment instructions. Now we are 5 days away from the paper plates to expire and for 2 weeks have been calling about them and no one will pick up or return a call.....NEVER AGAIN will we purchase a vehicle from this dealership, they are happy to take your money and then NOTHING!!!!! More

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Could not get anyone to call me back for a simple windshield issue that I bought supplemental insurance for. After purchasing more than 10 vehicles in the last 8 years, I will take my business somewh windshield issue that I bought supplemental insurance for. After purchasing more than 10 vehicles in the last 8 years, I will take my business somewhere else. Professionalism doesn’t stop after sales More

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How to lose $2500 in 5 days. We bought a Hyundai Veloster from this location. Within having it 3 days we called them and said the car had some strange noise. We took it in abo We bought a Hyundai Veloster from this location. Within having it 3 days we called them and said the car had some strange noise. We took it in about 2 days later to have them do a diagnostic and they told us the Fly wheel was bad and it was under Hyundai warranty. We then took it to Hyundai to have it service, we had to wait almost a week to schedule and appointment and another 4-5 days for hyundai diagoise it. The transmission and flywheel was bad and needed replacement. The car was NOT under warranty and wanted $7400 to repair. After trying to call Beck and Masten for the whole day and not able to get in touch with any of the Manager. I decided to drive in and talk to them about the situation. They said they can do a swap. Which in my mind I was thinking I would get the amount I paid for the Veloster, $17,500 back and apply to the new car. Well this was not the case. they did a trade in and only gave us 14,500 for the car. I had to negotiate and they ended up giving us $15,000 for the car. They gave us no deal toward the new car and we paid pretty much full price. After waiting around their financial office for 2 hours to get service because they just upgraded their system due to being bought by a new company. It was just us in the building waiting for them to figure things out. To sum it up, we had a car for 5 days. lost $2500 because THEY SOLD US A BAD CAR. Instead of trying to make it right and giving us a decent deal on a new one. We had no choice but to pay full price on the new one because we can't really trade the bad car they sold us to a new dealership... Our saleman Aaron Jones was very good but there are limitation on what he can do without his manager approval. The manager not wanting to make things right really left us salty in this whole situation. This whole situation Bernardo Melendez (Preown- Sales manager) never even try to talk to us in person to try and make things right. I had to call his office about 20 times to even talk to him. Update: 5/23/2023 So instead of trying to make things right.. They try to buy us off with a cheap window tint or some free car mat.. Asking me to remove this review. How can you scam someone for thousands of dollar and expect to make things right with a 200$ mats.... More

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