Georgia Aplon | Page 6

George in the service department was great! He was very helpful and kept me up to date with everything that was going on with my car. I would definitely use them again in the future. He was very helpful and kept me up to date with everything that was going on with my car. I would definitely use them again in the future. More

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Apologize for the lengthy thread. But I thought I should pass along the helpful information. We leased 2 vehicles from Beck and Masten GMC in 2018. We opted to finance one vehicle But I thought I should pass along the helpful information. We leased 2 vehicles from Beck and Masten GMC in 2018. We opted to finance one vehicle last September/October when the lease was at the maturity date, being that the residual value (pre-negotiated payoff price) was an excellent value. This process went through without a hitch. In and out in about an hour. The second vehicle’s maturity date was due this month. Again, with the residual value being such a value, we wanted to purchase our second vehicle. This time, we were wanting to purchase the vehicle in cash (check) without the finance charges. Especially seeing how the APR/finance charges have increased exponentially this year with the current state of the economy. We go into the dealership, and we’re out with a sales rep within 20 minutes or so. We informed him of our intentions, and how we were wanting to purchase our leased vehicle in “cash”, no financing. Fine. He asked me if we wanted an extended warranty to which we declined. He said, ok, one moment. He then walked me over to the used portion of the dealership to meet his sales manager. The sales manager informed me, that he was offering a certification/extended warranty to the tune of $1250 dollars. I declined. He said that in order to purchase the vehicle, that the certification/extended warranty was a requirement to purchase the vehicle through Beck and Masten. I explained that I just financed my truck last September/October, and this wasn’t a requirement. He said now it is. I asked to speak to his manager at this point. He walked me back over to the sales floor in new car sales and was greeted by another sales manager or possibly the GM, Parrish Hadley. He explain that I had to purchase this same certification/extended warranty through their dealership. I informed him that this wasn’t a requirement when I purchased my truck, just last year. He said that the policy changed last year. I said that’s quite convenient. He stated that I could always just send GM a check. I was livid at this point, and informed him that because I wasn’t financing a vehicle through GMC, that they were trying to get something off of me because I was wanting to pay cash. He said that it wasn’t the case. I asked for my keys at this point and left. I’ve been a loyal customer, leasing a few vehicles from Beck and Masten and always taking my vehicles there for service. Not anymore! They just lost a customer. I will not set 1 foot on Beck and Masten’s property for anything! I won’t be back. And I assure you I will tell everyone I know, not to go to that dealership for anything in the future! More

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Great dealership and great people to work with. Glen Francis found the exact vehicle I wanted and Andrew Martinez worked to get it to me quickly. Glen Francis found the exact vehicle I wanted and Andrew Martinez worked to get it to me quickly. More

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Mike Widak is the best. So professional and courteous. Made my new car buying experience smooth and easy. Thanks Mike 👍🏾 So professional and courteous. Made my new car buying experience smooth and easy. Thanks Mike 👍🏾 More

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Horrible service. Classic bait and switch. Online price is not the price once you go there. Save your time! They add fees to a security system even if you decline. Don't give them your business ! is not the price once you go there. Save your time! They add fees to a security system even if you decline. Don't give them your business ! More

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Michael Widek and Ida were exceptional to work with. Very professional and courteous! Great dealership!!! professional and courteous! Great dealership!!! More

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Great Service and excellent help. Great experience, cool and taking care of business. Would recommend and taking care of business. Would recommend More

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Cory Rogers rocks as a salesman at Beck & Masten! He stayed 4 hours late for me to drive from Austin to buy our new truck. He even gave me a loaner to drive home while my truck was in transit from India stayed 4 hours late for me to drive from Austin to buy our new truck. He even gave me a loaner to drive home while my truck was in transit from Indiana. Sold it at MSRP. Got good money for my trade. Hector was awesome too in the accessories department. More

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