George Mosier | Page 2

Great car, great deal We had a great e prurience at Toyota Knoxville. They found us the car we wanted and the deal we wanted. We love our new car. We had a great e prurience at Toyota Knoxville. They found us the car we wanted and the deal we wanted. We love our new car. More

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Positive feelings include all departments of the dealership As we mentioned above we have had positive experiences not only in the sales department, but in all other areas of the dealership. That includes serv As we mentioned above we have had positive experiences not only in the sales department, but in all other areas of the dealership. That includes service personnel to the repair shop. We even had good service that was done for one of our other cars that was not a Toyota. We have also had excellent advice in the parts department when ordering new tires. More

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service Have always used them for service. It has always been a good experience. They are very helpful and the wait time is not to bad. Love their waiting are Have always used them for service. It has always been a good experience. They are very helpful and the wait time is not to bad. Love their waiting area. Food if your hungry and their WiFi. More

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Bad Expercience Toyota of Knoxville Wednesday May 28,2014 purchased a truck not on the lot.They where to locate it on Wednesday and retrieve it on Thursday and get me the truck no later Wednesday May 28,2014 purchased a truck not on the lot.They where to locate it on Wednesday and retrieve it on Thursday and get me the truck no later than Friday.Unable to locate a truck ,they required me to pay my down payment which was five thousand deposite before they would go get the truck on May 28,2014 the check was cashed May 29,2014 and cleared on May 30,2014 I do have the proof it cleared. On Thursday the 29th, they couldn't locate a truck. Now it will be June 2,2014 on Monday .When Monday June 2 came still could not supply a truck.On Tuesday made a vist to dealership still trying to locate truck at this point ,sales manager Todd Weber & Sales Operations Manager Gene Morris after two hrs waiting they think they had one in ky,had to work out details they advised me ,I was told this more than one time ,by this time I just wanted to get my money back to go elsewhere Per Gene Moris I cannot get money for 10 days ,I called Corprate office they gave me case number told me to call the dealer ship HR Carl Hurst after I went down to see him ,his answer was I will get my check in ten days ,I again said I have proof the check has cleared ,he threatened he would have a lawyer call me because of what I was wearing (a sign) .I am a 68 year old woman that was treated bad bad bad .Treated good at the time of sale . More

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I bought a used jeep from toyota of knoxville a couple of weeks ago. After having it for a few days i realized that it had locking lugs on it but there was no key with the car. We call the dealership and mad weeks ago. After having it for a few days i realized that it had locking lugs on it but there was no key with the car. We call the dealership and made an appointment with them to have them removed after being told they could by several employees. After setting for nearly two hours we were told they couldn't but then told us they could once again but they would have to cut them off but we would be charged over 300 dollars to have this done.So upon checking my car i found one of my rims to be gouged and one of the locking lugs damaged so badly that if i do get the right key it will have to be ground down. I called the dealership and talk to eddie in the service department where he told me that there would be more gouges in my rims and they wouldn't do anything about and once again being handed off to someone else i was told they would fix it but when i went up there to talk to the who was person suppose to fix the problem to wasn't available. More

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