George E. GUSHULAK II | Page 3

Service Dept. could not help with failed smog check I failed the smog check with a permanent diagnostic trouble code (PDTC) in the vehicle's computer system. The service tech claimed it does not exist b I failed the smog check with a permanent diagnostic trouble code (PDTC) in the vehicle's computer system. The service tech claimed it does not exist because he does not see it with his expensive audi diagnostics equipment. I had the vehicle scanned by 3 independent techs afterwards and they all confirmed the PDTC is there. I finally found a knowledgeable VW tech sho confirmed that the Audi equipment doesn't show these codes and that they will only go away after the car's computer detects sufficient drive cycles to confirm the issue is resolved and then clears the code. I also learned that you can pass the smog check if the car completes 15 warm-up cycles and 200 miles since the last code clearing. I would have expected the experts at Audi to provide this information, but they seemed clueless about it. Note: George did his best to help me out. My complaint is with the service tech who doesn't seem to know the details... More

by JWSD Verified Customer Verified Customer

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Audi San Diego is where I buy and service my Audi cars! Service is very knowledgable! and I always leave this dealership happy and satisfied. Service advisors always strive for perfection! Satisfied Cust Service is very knowledgable! and I always leave this dealership happy and satisfied. Service advisors always strive for perfection! Satisfied Customer is their goal. I’ve been customer at Audi San Diego since I’ve purchased my first Audi A5 2014! My service advisor Scott Kealy is the best! I can trust and depend on him to complete the service always to my satisfaction. Anyone who owns audi newer or older models that’s the place I advise to service Your Car. Satisfied Customer. More

by LEONGESZPENC Verified Customer Verified Customer

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During this pandemic I know its hard to get any type of service, but your company seemed to have pulled it off. It was a week over the estimated time but that was due to d I know its hard to get any type of service, but your company seemed to have pulled it off. It was a week over the estimated time but that was due to delayed parts. And you did relay the message to me..So good job. More

by LARRY94 Verified Customer Verified Customer

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Very good with presenting maintenance plans, notating issues, and performing the services, considering "COVID" times and their reduced hours of operation. It's apparent that safety comes first and that' issues, and performing the services, considering "COVID" times and their reduced hours of operation. It's apparent that safety comes first and that's the way it should be. More

by PHLATROK Verified Customer Verified Customer

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Great service! George was great! HIs service was fast, good communication. He made things simple! Next time I will contact him directly for my next service. Thank y George was great! HIs service was fast, good communication. He made things simple! Next time I will contact him directly for my next service. Thank you. More

by ROBERTA.ARAIZA Verified Customer Verified Customer

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I like the service rep!. Great staff! The only thing I didn’t like is that my hood had oil drops on it...and I washed my car before I took it.. other than than everything was great! didn’t like is that my hood had oil drops on it...and I washed my car before I took it.. other than than everything was great! More

by JRHIRALES1 Verified Customer Verified Customer

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The Audi Experience Best Audi dealership in the land! They treat you very well and are so friendly! Love walking the lot and checking out the new inventory..! Best Audi dealership in the land! They treat you very well and are so friendly! Love walking the lot and checking out the new inventory..! More

by BUDHOOPES3 Verified Customer Verified Customer

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Great customer service. I love being able to text George with any of my concerns. He always responds quickly and ready to help. The cleanliness and social distancing was top notch. with any of my concerns. He always responds quickly and ready to help. The cleanliness and social distancing was top notch. More

by MJDEFRIES Verified Customer Verified Customer

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Excellent As Always My annual maintenance was flawless as usual. George makes everything so easy down to the tiniest details. I spent about 15 minutes dropping my car o My annual maintenance was flawless as usual. George makes everything so easy down to the tiniest details. I spent about 15 minutes dropping my car off and George arranged a Lyft ride home and put a link on my phone for the return trip. So nice! There was recall work needed on my Audi TTS and he had already ordered the part for my appointment. No hassles or delays! George is just the best: easy to get a hold of by phone or text, responds promptly, so positive about my concerns or questions I have, highly experienced and honest, and I could go on and on. Kudos also to the guys who greeted me when I first pulled in to the dealer. There was no down time at all and my fob batteries were changed within two minutes. Just a smooth, efficient operation. More

by BKALBERT Verified Customer Verified Customer

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Great service. George as always very responsive to my questions and proved a quality derive and experience. Thanks you George for always keeping me a happy customer. questions and proved a quality derive and experience. Thanks you George for always keeping me a happy customer. More

by NELSON_EE Verified Customer Verified Customer

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