George DeJesus | Page 9

2nd time going to the service department and same xxxx, making appointment telling them I need a loner car then getting there and then telling me no loner available! Couldn’t fix the problem with my car pu making appointment telling them I need a loner car then getting there and then telling me no loner available! Couldn’t fix the problem with my car put over 60miles on my car then gave me my car back on empty when it was sent there on half a tank, meanwhile anted me to make sure I filled there loner car with gas! I had to call and complain about gas being used in my car for them to tell me to come back so they can put gas in it They left all there plastic on everything so I had to touch and remove all the plastic they touched!! Horrible experience both times just a shame !! After this I will never bring my car back again !! More

by JILLIAN_SPINNER Verified Customer Verified Customer

Helpful 0

Report | Print

George DeJesus is an excellent representative of Depaula. He answered all of my questions and addressed all of my concerns. I will definitely buy another vehicle from him when I am ready He answered all of my questions and addressed all of my concerns. I will definitely buy another vehicle from him when I am ready More

Helpful 0

Report | Print

Amazing, unbelievably reliable, incredible customer relation Both George And Yoanus were absolutely amazing. Their care and thoughtfulness and attention to concern was just amazing. Thank you so much for your co Both George And Yoanus were absolutely amazing. Their care and thoughtfulness and attention to concern was just amazing. Thank you so much for your consideration given my circumstances. My car was totaled, after DePaula had serviced it and managed to make it beautiful more than (7) times. Christine and Jeff in Service are also incredible. My parents are incredibly critical and strict, and both Yoanus and George made it possible for me to feel safe and comfortable, as well as my family. I have in the past and will continue to refer any/all my friends and family to this dealership. Can’t say thank you enough. More

Helpful 0

Report | Print

Equinox Worked with George DeJesus. He is well informed. He took the time to listen to what we wanted rather than telling us what we wanted. Negotiations we Worked with George DeJesus. He is well informed. He took the time to listen to what we wanted rather than telling us what we wanted. Negotiations were simple and not drawn out. He was honest with us and met us at a fair price. Would highly recommend working with him More

Helpful 0

Report | Print

Very patie and professional salesman. George Dejesus was very patient working with us. Even through my temper getting the best of me, George kept his professionalism and composure. He work George Dejesus was very patient working with us. Even through my temper getting the best of me, George kept his professionalism and composure. He worked hard to get answers without trying to blow off my questions (some were difficult for him to find answers - but he did it) The only reason this dealership did not get 5 stars is the purchasing process was incredibly S L O W. I had all information ready and with me, paid cash, titling the vehicle out of state so no title paperwork, no taxes to deal with, George had the car prep’d before we arrived and it still took 2 1/2 hours. Not George’s fault; he tried to move the process along..! I didn’t expect the process to be like buying a vacuum (I give you money, you give me the vacuum and paperwork) but.... 2 1/2 hrs was way too long. They obviously need help behind the scenes. If you go to DePaula Chevrolet I would recommend you find George DeJesus as your salesman. He does a great job and was a pleasure to deal with. More

Helpful 0

Report | Print

Outstanding George DeJesus is excellent at his job. Friendly, professional, knowledgeable, I could go on. Very positive experience. Glad I here to update the vehi George DeJesus is excellent at his job. Friendly, professional, knowledgeable, I could go on. Very positive experience. Glad I here to update the vehicle lease. More

Helpful 0

Report | Print

Trade in and upgrade to new vehicle I brought in my 2010 Escalade to the dealership and had a really fair appraisal on my vehicle and was able to find a wonderful replacement right o I brought in my 2010 Escalade to the dealership and had a really fair appraisal on my vehicle and was able to find a wonderful replacement right off the lot. My vehicle was registered out-of-state but George, my salesperson, and the folks at DePaula were patient and helpful throughout the less than straightforward transition. We went through many options as to how to work out the final purchase process (finance? Cash? Etc...) and George was helpful, patient and supportive to what was the best option for my budget and financial scenario. I got a good, fair deal. Which is fantastic! After the sale, the support continued. The upgrade from a 2010 Escalade to a 2019 Suburban is pretty big, especially tech-wise. I was given a great tutorial by the tech specialist Chad, and was stepped through all the changes and upgrades. I was also assisted in transferring my other accounts from the original car to the new one— all on the lot before I drove away. The car was completely detailed and looked beautiful. This was a great experience and I wholeheartedly recommend George DeJesus and the DePaula team. More

Helpful 0

Report | Print

Great experience! Simple purchase process, no hassles, great price on a great car! George was awesome and helpful. Will buy another vehicle from DePauls without a doub Simple purchase process, no hassles, great price on a great car! George was awesome and helpful. Will buy another vehicle from DePauls without a doubt. More

Helpful 0

Report | Print

Always a pleasure working with George D. I’ve had issues with the service department at DePaula in the past. However my experience with George DeJesus and the sales department has always been I’ve had issues with the service department at DePaula in the past. However my experience with George DeJesus and the sales department has always been top notch. So I decided to continue to buy from DePaula. When I purchased my truck, I was asked how I felt about DePaula over all. I expressed my disappointment in they’re service department to Alvin Porter, the finance consultant. lo and behold, he actually listened and took the steps to make things right! I am extremely impressed with the sales department, and I will be giving the service department a second chance. Thank you George and Alvin for getting me into my dream truck! You both are thee model of excellence, and every sales associate should strive to bring the level of customer satisfaction you brought me. Also thank you Brendon (tech) for getting me all set up during delivery and out the door when I was on a time crunch. More

Helpful 0

Report | Print

5 star experience all around DePaula was the first stop in our search for a new vehicle. It ended up being the only stop we needed to make. Car buying can be pain. Pre-approval DePaula was the first stop in our search for a new vehicle. It ended up being the only stop we needed to make. Car buying can be pain. Pre-approval as you walk in the door, hours spent test driving vehicles you really have no interest in, tough negotiating and then nonstop followup calls/emails from pushy sales staff. However, DePaula was the complete opposite. I can't speak highly enough of the staff we worked with. Especially sales manager George DeJesus. George was fantastic from start to finish. We explained which vehicle we were interested in and he worked diligently to try to get us to the price we wanted at the terms we wanted. George was honest, friendly and accommodating. He calls it his 'unlimited plan' for customer service. It truthfully felt like it. Aside from George we also worked spoke with Becky in Internet Sales, Alvin in Finance and spoke with Gary in management. Becky is 100% the reason we started our search at DePaula. Out of four online inquiries we put in for different vehicles at different dealerships, she was the only one to call at the time we stated in the notes (others called nonstop all day). She was nice and polite and sent one follow-up email to 'prepare' us for our test drive. And that was it. A call and a followup email. It was very welcoming and didn't make us feel pressured in any way. Finance, like the sales process, can often feel stressful and pushy. Even being understaffed on the day we took delivery, Alvin took his time to thoroughly walk us through our current remaining warranty coverage, our financing options and additional packages to protect the vehicle. Never once did we feel obligated or pressured into adding on packages or financing through one of their providers. Gary, management, called me the day after our initial test drive to ask 'what would it take to make a deal happen?'. In short, I told him where we wanted to be... and he did what he could to make it happen. He didn't push or persuade us to do anything we didn't want to do. The numbers he came back with for both our trade, and the new vehicle, felt more than fair. From initial contact, to delivery, the entire process took less than a day. We walked in to DePaula on a Thursday at 6:30pm (they closed at 8pm), couldn't make it in on Friday before close, shook hands at 10am that same Saturday and the vehicle was delivered at 2pm that day. In short- 'Refreshingly different' is the best way to describe the DePaula Chevy experience. From beginning to end the entire process felt completely different than any vehicle shopping experience I have had in the past. I don't think we'll be shopping anywhere else in the future. More

Helpful 0

Report | Print