130 Reviews
Write a Review131 Reviews of Genna Panaroni
August 18, 2023
My feedback is primarily regarding my salesperson. I completed an order with a salesman, Terrance. Upon signing the order, he told me he would call me 3 times, and instead, I had to check in with him I completed an order with a salesman, Terrance. Upon signing the order, he told me he would call me 3 times, and instead, I had to check in with him for the updates (providing a VIN #, estimated delivery date, and pick up) he said he’d initiate. Instead, I had to initiate communication until the delivery. We agreed to the pick date, and I received my car without the trimmings I paid for as I arrived at the dealership with a check. Moreover, I wasn’t told they weren’t ordered I had to follow up with him. At that time, he communicated he forgot to order then and that he would do so first thing the next morning. The following day I received a text from Parts thanking me for coming in. Because I received no additional information, I contacted Terrance again, and he told me I needed to call the Parts department to confirm if the parts were in for installation. When I pushed back as this wasn’t the appropriate level of customer service for a $ 40k purchase, he then followed with Parts would call me when the parts were in. Due to his error, I would have expected that he follow through and obtain an estimated delivery date for the parts and communicate this to me. More
Other Employees Tagged: Louis Oosten, Terrance Albert
August 15, 2023
We go to them every time we need a service and they are always helpful and on time. They always do a great job. always helpful and on time. They always do a great job. More
Other Employees Tagged: Jason Hocking, Chris Guerin, Jay Marin, Sean McMahon, Bill Chambrello , Alan Stein
August 01, 2023
Great service and updates on the car and what needed to be fixed and updated be fixed and updated More
Other Employees Tagged: Gina Roberts, Chris Guerin, Jay Marin, Sean McMahon, Costas .
July 29, 2023
Customer service was excellent but I was waiting a long time for my car. I went outside for some air at about an hour and a half of waiting and saw my car just being taken for service despite my appointmen time for my car. I went outside for some air at about an hour and a half of waiting and saw my car just being taken for service despite my appointment. I still enjoy the team very much but i was hoping to be in and out. More
Other Employees Tagged: Gina Roberts, Chris Guerin, Jay Marin, Sean McMahon, Costas .
July 27, 2023
Very honest and willing to assist with questions. Car always ready when promised.I have recommended dealership to many others. Car always ready when promised.I have recommended dealership to many others. More
Other Employees Tagged: Jason Hocking , Lizbeth Lopez
July 27, 2023
Something was dragging under my car, and I was panicking. Drove to Executive Honda, got there just before they closed & they took my CRV in & fixed the problem! Drove to Executive Honda, got there just before they closed & they took my CRV in & fixed the problem! More
July 15, 2023
Excellent service every time. The entire service staff is extremely knowledgeable and friendly. They always explain exactly what needs to be done and why. The entire service staff is extremely knowledgeable and friendly. They always explain exactly what needs to be done and why. More
Other Employees Tagged: Gina Roberts, Chris Guerin, Jay Marin, Sean McMahon, Costas .