Gary Kamoshida
Gary Kamoshida at Toyota of Downtown L.A.
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Gary Kamoshida | Page 2

Service Advisor

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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4.9
105 Reviews
4.9

105 Reviews

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105 Reviews of Gary Kamoshida

September 07, 2023

Dealership Rating
Employee Rating

long time waiting to be serve. too slow..When i cameback. car was ready. I was help nicely on the paperwork. . More

by jaivill58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2023

Toyota of Downtown L.A. responded

Thanks for your review. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

September 04, 2023

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Employee Rating

This is the second time I get Gary and he is honestly the best. He has great customer service, very nice and helpful. He goes above and beyond. I had an issue with my car and he looked up to see if I had war More

by Mel A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2023

Toyota of Downtown L.A. responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Mel! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

August 25, 2023

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Awesome service! Although it was going to be a wait time they offered to Uber me home and I thought that was amazing. The time went by so fast! Grateful I was able to More

by Relle
Recommend Dealer
Yes
Aug 29, 2023

Toyota of Downtown L.A. responded

Relle, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

August 20, 2023

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This is my go to dealership in LA! I trust these guys way more than the Hollywood location. More

by Sunshine
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Recommend Dealer
Yes

Other Employees Tagged: Alex Anaya

Aug 22, 2023

Toyota of Downtown L.A. responded

Sunshine, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Toyota of Downtown LA Team

August 18, 2023

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Awesome service from Gary, he’s extremely helpful and will be clear about any charge or service you get. I forgot my wallet and he assisted with the retrieval of it before they started working on my vehi More

by sergiox03
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 22, 2023

Toyota of Downtown L.A. responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Toyota of Downtown LA Team

August 16, 2023

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Employee Rating

This was my first time at this location and it was pleasant. Gary was friendly and kept me informed about my car from drop off to pick up. He was patient and answered the questions I had. He also ensu More

by Fabiola
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Aug 18, 2023

Toyota of Downtown L.A. responded

Fabiola, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

August 11, 2023

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Employee Rating

Gary was fine. I was told it was a 2-3 hour wait for an OIL change.. He said they would get me a ride share to go home for the wait and I never got the ride, had to More

by Melissars167
Service Price Transparency
Workmanship
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Recommend Dealer
No
Aug 15, 2023

Toyota of Downtown L.A. responded

Hi Melissa, thank you for sharing about the ride share issue. We will have our team look into the issue as we do hundreds of rides monthly and sometimes do not hear about cancellations or complaints. The Lyft and Uber teams have been very responsive in investigating missed or canceled rides, and they can see the driver history to take any action deemed appropriate on their side. Regarding the time to wait for an oil change, we just completed an expansion for this reason and plan to have you out in 60-90 minutes at each routine minor visit for the next time you’re in. We’re sorry for the frustration and would appreciate you sharing any additional information that would help us improve. Please don’t hesitate to reach out; even if it’s to send us your ride share receipt for the day. We’ll cover it. Thank you, Chris

August 10, 2023

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Gary was immeasurably helpful and professional. I highly recommend Toyota DTLA. In my 16 years of Toyota ownership, this is the 1st dealership that I felt like I wasn’t just a number that was going More

by Sherry
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 10, 2023

Toyota of Downtown L.A. responded

Hi Sherry, Thank you so much for your positive feedback on Gary and for choosing our location! We appreciate your business and look forward to the next visit. Please let us know if there is anything we can help with until then. Chris

August 08, 2023

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Employee Rating

His great help able to answer and help you as you need it ! Great service More

by delacerdafatima
Recommend Dealer
Yes
Aug 10, 2023

Toyota of Downtown L.A. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Toyota of Downtown LA Team

August 08, 2023

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Employee Rating

My last service check of my vehicle was missing a brake oil cover and Toyota says that they don't know if they are the ones who check the liquids and oils in the vehicles and now I have to pay for that cov More

by Jorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 10, 2023

Toyota of Downtown L.A. responded

Jorge, I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

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