Gary Burton | Page 3

Efficient Service- they called to schedule when part arrived (union strike held up delivery). Worked with us on a time that was convenient for us. arrived (union strike held up delivery). Worked with us on a time that was convenient for us. More

by BJGRAUMANN Verified Customer Verified Customer

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Wonderful dealership. They are always so kind, helpful, and honest. Wouldn’t go anywhere else. They are always so kind, helpful, and honest. Wouldn’t go anywhere else. More

by MANDIBROOKE Verified Customer Verified Customer

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Ramon was very helpful and the buying process was fast and easy! This is our 3rd vehicle from Ferguson. and easy! This is our 3rd vehicle from Ferguson. More

by LACEY J Verified Customer Verified Customer

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Responsive with great follow through communication from initial purchase all the way until truck delivery initial purchase all the way until truck delivery More

by TREY14 Verified Customer Verified Customer

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Great guys would recommend them to any on one thanks for all the help yoy all the help yoy More

by GRAHAMDUSTIN30 Verified Customer Verified Customer

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Straight forward deal. Not much dickering. Nice people to deal with. They didn't try to shove a service contract down my throat. A dealer usually fills the gas tank for ya, Not much dickering. Nice people to deal with. They didn't try to shove a service contract down my throat. A dealer usually fills the gas tank for ya, not in this case. More

by zuloo7 Verified Customer Verified Customer

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The team at Ferguson always go out of their way to make sure you have a great buying experience. sure you have a great buying experience. More

by TODD65 Verified Customer Verified Customer

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Took it in for our first oil change with our new Buick Enclave. Service Department was great and courteous and had it done in a timely manner. Enclave. Service Department was great and courteous and had it done in a timely manner. More

by MICHBROOK2714 Verified Customer Verified Customer

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I only gave 1 star because I had to. Ferguson is the WORST dealership I have ever been to. This came as a shock to me because all of my previous trips were amazing. As soon as Gary Bu Ferguson is the WORST dealership I have ever been to. This came as a shock to me because all of my previous trips were amazing. As soon as Gary Burton became the GM it went down hill quick, like a semi going down a mountain with no brakes. This will be a dealership I stay away from and will continue to encourage other consumers to do the same, unless of course you want to spend a ridiculous amount of money on a vehicle and have to put it into the shop for months before you even get the tag for your vehicle. Let's not forget that if you try to fix the issue in 30ish days the only option you are given is to trade in the vehicle and carry over money from the vehicle you just bought and pay more for less of a vehicle, because of "depreciation". More

by JWHARDIN75 Verified Customer Verified Customer

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I purchased and still have a 2024 GMC Denali Ultimate that I have had nothing but issues with since the second week of purchasing new. The truck left me and my family stranded in Walsenburg Colorado with that I have had nothing but issues with since the second week of purchasing new. The truck left me and my family stranded in Walsenburg Colorado with only 1,253 miles on it. We called On Star to have a wrecker take it to the dealer. On Star wouldn’t send a wrecker because we had a 22’ utility trailer so we where out a wrecker bill. I called Ferguson GMC where I purchased the vehicle from and left multiple messages for my salesman and the General Manager to see what my options were. I never received a call or text from either. One week after the day it broke down I did get a call back from the service manager . Mike informed me there was nothing they could do since it was already at another dealership. The truck was taken to Wilcoxson GMC in Pueblo Colorado where it sat for 6 weeks getting a new DPF filter and Pressure Differential Sensor. GM has still been unwilling to compensate for the 6 weeks of being with our primary vehicle used for work. We literally had to purchase another New GMC from Wilcoxson to get home as there where no loaner vehicles available. When our 2024 GMC showed up at our house through GM reunite program it had 680 miles more than when it was delivered to the dealership and there was no diesel or def fluid in the truck. We finally got a reimbursement check for the hotel room we had to get for 2 nights waiting for the dealership to open. I wouldn’t recommend buying anything from General Motors as they don’t stand behind anything. I have spent over 40 hours trying to get a fair compensation or Buy Back from GM and have yet to get anywhere with them. I was told they would Repurchase it and was told to get in contact with Mike the service manager at Ferguson GMC in Norman Oklahoma. I called Mike to schedule a time to bring it in for the Buy Back and he didn’t know anything about it. So I called Shaun Gusumano back and he assured me Mike was brought up to speed and would be handling it. Once again I called Mike and still isn’t aware. If you are having any issues with getting ahold of GM please let Shaun know as he is not taking care of my issues. I just recently received a call from the General Manager at the selling dealership and he informed me that GM agreed to do a repurchase. They will give me MSRP minus a deduction for mileage. They will not reimburse anything for tag, tax and title which was almost 5K. I think at this point I’m going to seek legal advice. More

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