Gary Burlage | Page 28

I am reviewing Mr. Gary Burlage because he went above and beyond to make sure I was happy and confident in my car selection and purchase. This entailed taking the time to review, test drive and consider the beyond to make sure I was happy and confident in my car selection and purchase. This entailed taking the time to review, test drive and consider the advantages/disadvantages each car choice would personally afford me, rather than pressure me to make a sale. As I was stranded with children out of state, resulting from my old car becoming disabled, Mr. Burlage picked us up in a car he deemed would be my best choice given the information I had provided by phone. My old car was diagnosed first thing that morning and, when I agreed it was not worth repairing, Honda offered to purchase my old vehicle at a fair price, taking it off my hands. When I returned home to New York, I shared with others what a positive experience I had at Heritage Honda and specifically with Mr. Burlage. More

Helpful 0

Report | Print

My experience at Heritage Honda was a very efficient, smooth, and hassle free from the start. I walked in knowing ahead of time what I wanted to pay for a used vehicle and what I wanted for a trade. Gary smooth, and hassle free from the start. I walked in knowing ahead of time what I wanted to pay for a used vehicle and what I wanted for a trade. Gary had no problem working with me to get what I wanted. He was honest, easy going and not trying to pressure me into something I didn't want. I would recommend him to anyone. More

Helpful 1

Report | Print

Outstanding Experience even for the most distinctive and picky customer! Gary and his team were helpful, knowledgeable and most of all very accomodating.One of the best experiences I have had purchasing or picky customer! Gary and his team were helpful, knowledgeable and most of all very accomodating.One of the best experiences I have had purchasing or leasing a vehicle. I trust the service department will live up to these standards as well. Highly recommended! DCovahey More

Helpful 0

Report | Print

Gary was wonderful to work with. I told him exactly what I wanted and what I could afford and he made it happen. He also made my lease turn in a rather painless experience. He is very friendly and made me I wanted and what I could afford and he made it happen. He also made my lease turn in a rather painless experience. He is very friendly and made me feel very comfortable in the purchase process. This is the third care I have bought or leased from this delaership and it will not be the last! More

Helpful 1

Report | Print

We walked into Heritage Honda with the intent of turning in our leased Odyssey, and walked out with another Odyssey! It was because the staff at Heritage, led by our salesman Gary Burlage, was a remarkable in our leased Odyssey, and walked out with another Odyssey! It was because the staff at Heritage, led by our salesman Gary Burlage, was a remarkable team, working together to ensure that our experience was postive and profitable. I not only got a great deal on a 2010 Odyssey Touring model, but I learned about the best golf courses in the area, as well as the best restaurants with the most sophisticated wine lists. This is because we have just moved into the Baltimore area, I run a wine company, and the Heritage team took the time to learn about what interests my wife and I. Now,does this sound like a traditional car dealership or the traditional process of buying a car? We've found a great team at Heritage, and we're sticking with them. More

Helpful 1

Report | Print

Customer service was good, until I signed the contract. After the contract was signed and sealed, then their true personalities were revealed. I would never recommend this dealership for the following re After the contract was signed and sealed, then their true personalities were revealed. I would never recommend this dealership for the following reasons: After the sales contract was signed, I received a phone call stating they had lost some of important documents, and I needed to fax over another copy. A person misplacing important documents is NOT a good thing. The ultimate problem I had with this dealership was this: My girlfried and I were purchasing the vehicle as co-owners. I traded in a Honda Civic which was soley in my name, so I was told I could not transfer my old tags. I have to get new tags. No big deal. So, I left the dealership thinking everything was great. Three weeks passed, and I had not heard anything about my new tags. So, I called the dealership, and they informed me the paper work wasn't filed correctly, and my new tags were never ordered through the MVA. The salesman, Gary Burlage, did not ensure the paper work had the correct information, so I am having to pay $118 out of my pocket plus time was ticking away on my temp. tags from the dealership. I called the dealership and requested to speak with a manager, so they put Jim Roland on the phone. I expressed to him this was their mistake, and they should eat all or part of the cost. He was not apologetic, and he was extremely rude. I have never had any salesman speak to me in such a manner. It was clear to me he did not care about the problem at hand, because the contract was signed and they had their money. I guess if you have perfect credit you are treated with dignity and respect. If you want a pleasant car buying experience, do not buy from Heritage Honda Parkville. More

Helpful 1

Report | Print