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Garrett Arford
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58 Reviews
58 Reviews of Garrett Arford
January 15, 2017
Liars With Empty Promise We told them we did not want to take the car unless everything was finalized. They did the whole "Congratulations on your new car." Signed paperwork a We told them we did not want to take the car unless everything was finalized. They did the whole "Congratulations on your new car." Signed paperwork and everything. Then a week later they call saying I need to go in to sign paperwork and that they needed to straighten a couple small things out, when I asked what those couple of things were, they reassured me that it was nothing, everything was fine and that I will just be signing paperwork. I go in and they tell me I need a co-signer, I lost the new car and got my trade in back with adhesive from a sticker on the windshield and less than a 1/4 tank of gas (I traded it in with almost a full tank) and the USB phone charger I left by accident stolen. Once they knew the deal was not going to work, the"customer service" was not there anymore. I had to go back in the building and ask for the registration for my trade in. Also when we were asked if we could come up with any money down to help the deal, we offered money down, guy said he'd be back to let us know if it will work, after waiting 30 mins we saw him exiting the building, joking around and socializing with co-workers then a different rep walks up and asks for the keys to the new car, I told him he could have them when I get the keys to my trade in, he said he needed to check the milage so I told him I may as well collect my things from the new car and he says, "Oh really? Do you have a lot of stuff in the car." While gathering my things from the new car, the guy walks away with my house keys. Terrible service, liars and fake. Perfect example of the reason why people use the term "Car Salesman" when referring to a deceitful liar. I would not recommend anyone else to Sands Chevrolet in Glendale AZ to risk the huge let down I experienced. My complaint is not that I did not get a deal approved, my biggest complaint and reason for writing this review is that we told them we did not want to take the car home unless the deal was official and finalized and they lied saying it was official, the deal was done. Not only do I have to deal with the fact that I lost my new car but I also have a lot of embarrassment to face when I return to work and have to explain why I'm back to driving my trade in instead of the new car. Terrible, ridiculous, and unprofessional. More
by DaveTheHat
Verified CustomerOther Employees Tagged: Beau Wolff and do not know the other employee's name.
Helpful 
January 03, 2017
Outstanding experience I am a returning customer and customer service/sales has gotten better. Terry Kingston is the man with great plans!!! I was treated with respect and I am a returning customer and customer service/sales has gotten better. Terry Kingston is the man with great plans!!! I was treated with respect and courtesy and Terry made sure I understood what was going on and what is to be expected. Everyone who dealt with the sale were very friendly and asked if i needed anything. It was a long but painless experience, I would do all over again. Garrett Arford sold me my first Chevy Cruze and he also helped me into my Chevy Sonic, so i had to Awesome guys who made the whole experience very pleasant. I definitely recommend them for you new car. More
by Jeni27
Other Employees Tagged: Terry Kingston
December 28, 2016
My experience Great experience! Both of my salesman were helpful and friendly. Always interactive and answered many of my questions. Appreciated there help and got Great experience! Both of my salesman were helpful and friendly. Always interactive and answered many of my questions. Appreciated there help and got everything done in a reasonable amount of time More
by Itaro Elaisa
Other Employees Tagged: Patrick Howland
December 28, 2016
New truck purchase with class. Awesome experience with the purchase of a new truck. Garrett was able to find me the perfect truck and make the experience very easy. Couldn't have as Awesome experience with the purchase of a new truck. Garrett was able to find me the perfect truck and make the experience very easy. Couldn't have asked for a better salesperson. Thanks again. More
by daswzup
December 04, 2016
great experience Alfred anger it made my buying experience at Sands Chevrolet really great fun and easy. I will definitely be recommending them to anyone I know needin Alfred anger it made my buying experience at Sands Chevrolet really great fun and easy. I will definitely be recommending them to anyone I know needing a used or new vehicle More
by joshyboy602
Other Employees Tagged: Alfred Aguilar
November 28, 2016
Pops for life Garnett from the start was extremely helpful. Was about to acknowledge what our needs were and accomplished getting what we needed. Had an addiction t Garnett from the start was extremely helpful. Was about to acknowledge what our needs were and accomplished getting what we needed. Had an addiction to pops figures. More
by JOSHWEAVER1990
November 21, 2016
"Great Service" Coundn't be happier with my new truck!! Dominique Dennis help me out deside on my purchased, since I was undesided on what type of vehicle to get when Coundn't be happier with my new truck!! Dominique Dennis help me out deside on my purchased, since I was undesided on what type of vehicle to get when i 1st arrived to Sands Chev. Thank you Dominique :) More
by myriam_ll_13
Other Employees Tagged: Dominique Dennis
October 17, 2016
Purchase of a vehicle The sales department and Garrett Arford did a great job in selling me a vehicle. I am very happy and enjoying my Chrysler Town & Country very much. The sales department and Garrett Arford did a great job in selling me a vehicle. I am very happy and enjoying my Chrysler Town & Country very much. More
by JS71559
September 20, 2016
purchased a new vechicle. Garret sales associate was courteous and very knowledgeable regarding the vehicle he sold us, The process was a bit lengthy but Garret kept very atten Garret sales associate was courteous and very knowledgeable regarding the vehicle he sold us, The process was a bit lengthy but Garret kept very attentive made sure we had water and asked if we needed anything when we were waiting for financial department to to their part. More
by santilja
September 15, 2016
Service It drives better then what it did also feels like it drives smoothly and the gas is real good for traveling along with leg room and good back space fo It drives better then what it did also feels like it drives smoothly and the gas is real good for traveling along with leg room and good back space for groceries More
by GM2JICL
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