Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
View All Employees
Garret Garret
Garret Garret at Ken Garff Mercedes-Benz of Salt Lake City
Refer Me

Garret Garret

Service Advisor

Ken Garff Mercedes-Benz of Salt Lake City

575 South State Street
Salt Lake City, UT 84111

Contact Me
4.4
7 Reviews
4.4

7 Reviews

Write a Review

7 Reviews of Garret Garret

May 31, 2024

Dealership Rating
Employee Rating

Couldn’t figure out a simple problem - spent four days, $2,700 and three visits on maintenance and repair and still had the problem. Finally (third visit) diagnosed and fixed the problem covered by warrant More

by JOHN.DAHLSTROM
Recommend Dealer
No

Other Employees Tagged: Dave Bennion, Angela Heaps, Vivian Montes , Angela Heaps is terrible at customer service!!!

Helpful
Report | Print

May 27, 2024

Dealership Rating
Employee Rating

Problem is still not resolved. Car still has bad smell after deodorizer service , although it reduced but not completely fixed More

by Rajesh More
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print

May 23, 2024

Dealership Rating
Employee Rating

Excellent service. Garrett went the extra mile in keeping me informed the whole time the car was at the service center. More

by KYLETED84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Spencer Smith

Helpful
Report | Print

May 15, 2024

Dealership Rating
Employee Rating

I took my newish car in for a Recall visit. Everything went quickly, I was very pleased. More

by lizhydeolson
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
May 17, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

May 08, 2024

Dealership Rating
Employee Rating

The were able to schedule my repairs as they promised and they provided transportation to and from my place of employment. More

by AYAROBOROUGH2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
May 10, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

May 06, 2024

Dealership Rating
Employee Rating

The dealership staff was kind and friendly. They were on top of their communications and the problem I was having with my car was fixed promptly. More

by mlgard93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
May 10, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

May 05, 2024

Dealership Rating
Employee Rating

Too expensive for simple repairs $365 to replace a light bulb Ridiculous and embarrassing to you and the dealership More

by rlippert2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
Report | Print
May 06, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Dave Bennion, General Manager daveb@kengarff.com

Dealership Inventory (297 Vehicles)

new 2024 Mercedes-Benz AMG GLE 53 car, priced at $99,065
2024 Mercedes-Benz AMG GLE 53
new
Cirrus Silver Metallic exterior
AWD
$99,065
View Details
new 2024 Mercedes-Benz AMG GLE 53 car, priced at $100,645
2024 Mercedes-Benz AMG GLE 53
new
MANUFAKTUR Cardinal Red Metallic exterior
AWD
$100,645
View Details
new 2024 Mercedes-Benz AMG GLE 63 car, priced at $137,330
2024 Mercedes-Benz AMG GLE 63
new
Polar White exterior
AWD
$137,330
View Details
new 2024 Mercedes-Benz AMG GLE 63 car, priced at $134,935
2024 Mercedes-Benz AMG GLE 63
new
Twilight Blue Metallic exterior
AWD
$134,935
View Details
new 2024 Mercedes-Benz AMG GLE 53 car, priced at $97,165
2024 Mercedes-Benz AMG GLE 53
new
Black exterior
AWD
$97,165
View Details
new 2024 Mercedes-Benz C-Class car, priced at $61,495
2024 Mercedes-Benz C-Class
new
Gray Metallic exterior
AWD
$61,495
View Details
View All Inventory