Fred Vinagre | Page 12

Happy customer First I would like to thank colonial for putting me in a safe reliable car. I walk into this dealership and immediately felt like I was part of the Ho First I would like to thank colonial for putting me in a safe reliable car. I walk into this dealership and immediately felt like I was part of the Honda family as I was greeted with respect by a salesman named John Ferreira who by the way is quite a character very friendly, respectful and funny. He even offered me cookies haha. So he took me on a test drive and showed me what a Honda accord is capable of doing I immediately fell in love with the vehicle. I also had the opportunity to meet his managers Waleed Shah and Fred Vinagre they are some stand up gentlemen who made my car shopping experience less stressful and fast. Thank you so much I will be going back to colonial for a second vehicle hope I get the chance to work with you again. Once again thank you very much for the great experience. Proud owner of an accord. A+++ More

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EXTREMELY POOR CUSTOMER SERVICE EXPERIENCE / BAD DEALERSHIP On Saturday, 10/7/2017, my Aunt and myself went into Colonial Honda Of Dartmouth, located at 225 State Road, North Dartmouth, Massachusetts. I spoke t On Saturday, 10/7/2017, my Aunt and myself went into Colonial Honda Of Dartmouth, located at 225 State Road, North Dartmouth, Massachusetts. I spoke to Salesman, Christopher Ferreira, the evening prior to our appointment. I spoke to Chris in length, Friday, 10/6/2017. I inquired about a 2017 Honda Civic Type-R, in the color red,that was advertised on their website, with a sticker price of $34,774. I expressed my interest to Chris in this vehicle. Chris and I discussed my trade in value, and we decided that Chris and I would talk the next day. I was strait forward about the trade on my vehicle. Chris told me he would discuss the numbers I was looking for, in regard to my monthly payment, trade in value, etc. , to see if the dealership could meet my desired payments and trade in value on my car. I spoke with Chris, the morning of Saturday, 10/7/2017, prior to my Aunt and I going to the dealership. I clarified to Chris to check with his sales and finance team about the deal I was looking for, as I exemplified, I did not want to waste Chris’ time, nor my own. Chris assured me, after speaking to his sales team, that he could meet my needs in regards to the payment, trade in value, and all financial details of the transaction. After I verified all the information on the Phone with Chris Ferriera, Chris confirmed it was pretty much a go. My Aunt and I got there at 10:40 am in the morning. We filled out all the necessary documents for finance, etc. We then waited for finance. After waiting a prolonged period of time, we asked what the hold up was. Chris told me “they’re still trying to figure everything out ”. As I was sitting in the red Honda Civic Type-R, another couple came into the dealership, and also inquired about the red Civic Type-R. As I was sitting in the car, that I thought was mine, in the showroom, I overheard the entire conversation between the couple inquiring about the Red Civic Type-R, with another Sales Associate, Nemesio Sousa. The couple were told that the Red Civic Type-R was not available, but the pre-owned White Civic Type- R was available. Nemesio then told the couple, the Red Civic Type-R was actually marked up to $44,774. That’s $10,000 over sticker. My Aunt and I continued to wait , and wait, and wait. Then we saw Nemesio Sousa - Sales Associate, sitting in the Finance Manager’s Office, with the couple , as the Finance Manager/ Vehicle Exchange Manager - Mike Rowe, was ironing out the details of Our deal with the Bank. Nemesio Sousa was waiting for the bank to come back with a denial on my Loan for the car. This charade carried on for hours, while my Aunt and I sat there waiting , and waiting. I was approved for the loan on the car. Mike Rowe came out of his office after 2.5 hours and told my Aunt and I , “Your Loan for the car has been approved”. Still, my Aunt and I continued waiting. I then asked Christopher Ferreira, our Salesman, what was going on. Chris, then told me, once again, “ they’re still trying to figure everything out “ Well, finally after watching my Salesman, Chris Ferreira, and Mike Rowe walking back and forth all day across the sales floor to the Sales Managers desk, while my Aunt and I continued waiting. All the while, the couple that expressed interest in the Red Civic Type- R , waited alongside with Sales Associate, Nemesio Sousa. After I was promised the RED, 2017 HONDA Civic Type- R, my salesman Chris Ferriera, then approached me and told me, if I wanted the Red Civic Type- R, I would now have to come up with an additional $6,500 if I really wanted it, otherwise the White , Pre-owned Civic Type R was available. All the while, Nemesio Sousa- Sales Associate, waited alongside the couple interested in the Red Civic like drooling dogs, waiting for table scraps to fall onto the floor. It then became clear to me, this dealership, the Sales Manager, Manny Ramos, decided to sell the Red Civic Type-R to the highest Bidder. My Aunt and I sat at Colonial Honda Of Dartmouth for 5 hours, waiting as this charade went on all day. We got there at 10:40am and waited there until 4pm. I have, never, in my life, experienced such a POOR display of Salesmanship in my ENTIRE LIFE. To add insult to injury, my Aunt and I are established customers of Colonial Honda Of Dartmouth. On November 22nd, 2016,we purchased a 2017 Honda Accord Sport that we paid, $27,000 for, and laid down $17,000, IN CASH on that car, and waited over 10 days to get it. Less than 5 months later, on March 15th, 2017, my Aunt and I purchased another another vehicle from Colonial Honda Of Dartmouth. I bought the all new, totally redesigned Honda CRV Touring model, that cost $37,000,with no rebates, nothing. I cannot express in words, the lack of respect, lack of courtesy and common decency that this sales staff demonstrated on this day. I cannot begin to tell you, how humiliating an experience this was. I cannot begin to tell you, that after dropping almost $70,000 within a 12month period of time, in fact, within 5 months at this Dealership, showed me Colonial Honda Of Dartmouth has NO CUSTOMER LOYALTY- WHATSOEVER. Colonial HONDA of Dartmouth, doesn’t even have any respect, nor do they treat their customers with common decency. I decided to contact the General Manager, Fred Vinagre about this horrific display my Aunt and I endured at his dealership. I sent Fred Vinagre, General Manager, an in depth, 7 paragraph email denoting every detail of the events and disgraceful behavior of his Sales Staff that occurred on Saturday, 10/7/17. Well, I was told that Fred Vinagre, was going to right this terrible wrong, CORRECT this disgusting behavior exemplified by his sales staff toward myself and my aunt, both LOYAL customers, that purchased 2 brand new cars within 5 months, and were going to purchase a third vehicle, in less than 12 months, after spending $70,000 in cars. Well, Fred Vinagre, General Manager, never even bothered responding to my email. Instead, he had some secretary call my Aunt , with some ham handed apology for what happened, and that they were going to make the situation right, correct the terrible actions exemplified by his staff for the horrific treatment my aunt and I received that day. Oh, they were going to give me the deal of the century on the White Civic Type-R....Bla, Bla, Blah. Well, that NEVER happened ! All I got from my Salesman, Chris Ferreira was the same old story, a laughable, horrific deal, they were offering me on the White Civic Type-R. My Salesman was Christopher Ferriera, who did everything in his power to keep the deal together as he promised. Well, Manny Ramos was the Sales Manager on staff that day, along with Walleed Shah, and a host of others. Chris Ferriera did everything he could to keep this deal as promised to us. The Finance Manager/ Vehicle Exchange Manager, Mike Rowe did everything he could to keep this deal together as PROMISED. Well, the Sales Manager, Manny Ramos, did everything he could to to stop this deal from happening. Nemesio Sousa, Sales Associate, just waited , and prodded the other couple to buy this car right out from under us. Fred Vinagre, General Manager did NOTHING. As far as I’m concerned, Fred Vinagre’s inability to take action; to correct the situation; to make it right, for a Loyal Customer, did nothing short of condoning this behavior, supporting it. I will NEVER buy another vehicle from Colonial Honda Of Dartmouth. I also do not recommend this dealership to anyone Interested in buying a Honda automobile, or any vehicle from them, whatsoever. Isolated situations happen, it’s true. However, behavior like this, is the result of poor business practices, not an isolated incident. DO NOT BUY A CAR FROM Colonial Honda Of Dartmouth. I strongly suggest, you visit SILKO Honda, on Route 44, in Raynham, Massachusetts. When you go into SILKO Honda, ask for Sales Associate , Jason Constantino. He’s a fine gentle, and a great Sales Associate. More

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Excellent consumer experience!! I've had enough experience with salespeople to know when you're being listened to. Jason Lopes was able to thoroughly answer all of my questions, and I've had enough experience with salespeople to know when you're being listened to. Jason Lopes was able to thoroughly answer all of my questions, and I never felt like I was being pushed into any decision unaligned with my own personal needs (which is oftentimes rare at a dealership). I am happy with my vehicle, and feel as though I paid a fair price. Freddy (Sales Manager) was a pleasure to deal with as well & made sure all my needs were tended to. Overall very satisfied!! More

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