Fred Romsey | Page 22

I recently had a problem with my 2003 E320. I called Steve Boston and left a message for him who I purchased the car from and explained my situation. Within hours I received a call from Steve Boston who Steve Boston and left a message for him who I purchased the car from and explained my situation. Within hours I received a call from Steve Boston who was on a day off along with the assistance of Fred Romsey and Tom Bolton that they solved my problem which was a costly part that was no longer under warranty.The attention I received with my problem was extraordinary. I've dealt with Steve Boston and the staff at the Natick dealership several times in the past and they always make you feel like your family. I would recommand this dealership to anyone. Thanks again for the outstanding service that you provide. More

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i have been a customer for 30 years and bought 20 new cars here. fred wentzell is more knowledgeable about the cars than any sales professional i have ever met. his deliveries usually take 2 1/2 or 3 ho cars here. fred wentzell is more knowledgeable about the cars than any sales professional i have ever met. his deliveries usually take 2 1/2 or 3 hours because he insists on being thorough, and he suggests coming back for more "orientation". he is unfailingly cheerful and always available to help me regardless if my question has nothing to do with buying a new car. i just had service for one of my cars and my wife's car. the work was done right the first time, and the cars returned in perfect order. in addition, the management has always advocated for me in terms of finding and securing a car of my choice within a reasonable time period. i would recommend to anyone. More

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I have been a fan of Foreign Motors West, now Merecedes Benz of Natick, for years. In particular, the service department. They take the time to go over what and why something needs to be done before they Benz of Natick, for years. In particular, the service department. They take the time to go over what and why something needs to be done before they do it. The staff is friendly and my car is ready when promised. More

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