Very disappointed in this location.
I feel that they are only trying to add services to your bill. I took my car in for its first service back in the fall and was told that it alread
I feel that they are only trying to add services to your bill. I took my car in for its first service back in the fall and was told that it already needed an alignment. 2 Months later i had a nail in my tire and needed it replaced, they told me again that the car needed to be aligned. We did the tire replacement with them. Then in April, scheduled the 2nd service (schedule B) and was told again that the car needed alignment and that the back tires needed to be replaced. I am not a crazy drive and in 35 years of driving, I have only needed to have my car aligned a couple of times. I feel that there are a couple of possibilities that may have happened. A, they never did the alignment properly the first time, over inflated my tires to increase the terrible wear in them and needing them to be replaced much sooner than usual. Only getting 16K on the back tires for tires that should get 40k in wear. B, There is a known issue with this model and not having enough adjustments on the car which make it go out of alignment more often. C, this is their way to con people into spending more money on their already very expensive services. Either way, this is really ridiculous. Also, they would not do my safety inspection because of the tire tread. I felt this was another attempt to get more money out of me again. Even though there was still tread on the tires, and another location had no problem doing the safety inspection, this is what they tried to get away with. The service also took a very long time to complete. I dropped my car off on Thursday morning, no communication throughout the day, an email the following day to try to add extra services to the car and it wasn’t until 4pm on Friday that I had to call and check on the status of my car at which point the service was finally complete.
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by JD
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
I'm sorry to hear about your disappointing experience. Let's address each of your concerns:
Alignment: We apologize for any inconvenience caused by the repeated recommendation for an alignment. We always strive to provide honest and transparent service recommendations based on the condition of your vehicle. Your feedback is valuable, and we'll investigate to ensure proper procedures are followed.
Tire Replacement: We regret any confusion regarding your tire wear and the need for replacement. Our goal is to ensure your safety on the road, and tire alignments are often recommended to maintain proper handling and prevent premature tire wear. We'll review our processes to ensure accurate assessments and recommendations.
Safety Inspection: We apologize if there was any misunderstanding regarding the safety inspection. Our priority is to uphold safety standards, and we follow guidelines to ensure your vehicle meets all necessary requirements. We'll address your concerns with our team to improve communication and clarity in the future.
Service Time: We understand the importance of timely service, and we apologize for any delays you experienced. Your time is valuable, and we'll work to improve our communication and efficiency to provide a smoother service experience in the future.
We appreciate your feedback and take your concerns seriously. Please reach out to us directly so we can further address your specific issues and work to regain your trust. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Michael Hill
mhill@benzelbusch.com
The staff are very knowledgeable and helpful with every
detail of my transaction. It was a pleasure doing business at this location.
detail of my transaction. It was a pleasure doing business at this location.
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by MGOLDBERGER1
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
Thank you so much for your kind words! We're delighted to hear that our staff provided you with knowledgeable and helpful service throughout your transaction.
Best Regards,
Michael Hill
mhill@benzelbusch.com
Staff was extremely helpful and knowledgeable.
Mr Devita was extremely helpful, knowledgeable and supportive. It was a pleasure doing business with this dealership. Keep up the amazing work
Mr Devita was extremely helpful, knowledgeable and supportive. It was a pleasure doing business with this dealership. Keep up the amazing work
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by SANDY
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
Thank you so much for your fantastic review! We're thrilled to hear that our staff, particularly Mr. Devita, provided you with helpful, knowledgeable, and supportive service. Providing an exceptional experience for our customers is what we strive for, and we're delighted that we could make your visit enjoyable.
Warm Regards,
Michael Hill
mhill@benzelbusch.com
I made an appointment to bring my vehicle a recall
service. From start to finish the service was amazing. The service team understood what needed to be done and explained the whole process. I left my
service. From start to finish the service was amazing. The service team understood what needed to be done and explained the whole process. I left my vehicle and came back a few hours later to the service completed and surprise complementsry car wash. The treatment was top tier at Mercedes Benz of Orange County. Thank you!
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by BAKERSDOZ44
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
Thank you so much for taking the time to share your experience with us! It's fantastic to know that our service team efficiently handled your vehicle's needs and took the time to explain the entire process to you. We understand the importance of transparency and clear communication, and we're delighted that you felt well taken care of.
Best Regards,
Michael Hill
mhill@benzelbusch.com
Everything that could go wrong, went wrong.
It took forever, I was way overcharged, the parts had to be brought first from Germany, then from Ohio. Then, the mechanics didn't have the right too
It took forever, I was way overcharged, the parts had to be brought first from Germany, then from Ohio. Then, the mechanics didn't have the right tools! Frank DeVita kept spinning and spinning. I never once got a straight answer to any of my questions. This is the reason I am switching to BMW.
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by Sean Dell
Service Price Transparency
Apr 09, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
We're truly sorry to hear about the challenges you faced during your recent service experience with us. Your feedback is extremely important, and we sincerely apologize for the inconvenience and frustration caused.
It's disheartening to hear that your service took longer than expected, and we understand how frustrating it can be to encounter delays in obtaining parts and tools necessary for the repair. We strive to provide efficient and timely service, and we regret that we fell short of your expectations in this regard.
Furthermore, we apologize if there was any confusion or lack of clarity in communication. Providing transparent and straightforward answers to your questions is essential, and we apologize for any instances where this wasn't the case.
We understand your decision to explore other options, and while we're saddened to lose your business, we respect your choice. Please know that we take your feedback seriously, and we will use it to improve our processes and ensure that such issues are addressed promptly.
If there's anything we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.
Warm Regards,
Michael Hill
mhill@benzelbusch.com
The service department got me in right away.
Diagnosed the problem and got me out.Just had to wait for the part. Frankie Devita.
Diagnosed the problem and got me out.Just had to wait for the part. Frankie Devita.
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by mstills95
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
Thank you for sharing your experience with our service department! We're glad to hear that we were able to promptly accommodate you and diagnose the issue with your vehicle efficiently.
Best Regards,
Michael Hill
mhill@benzelbusch.com
The most exceptional parts and service team I have ever
experienced. In desperation, I brought my car in and it was serviced quickly and professionally.. The staff was sympathetic to my situation and provi
experienced. In desperation, I brought my car in and it was serviced quickly and professionally.. The staff was sympathetic to my situation and provided service well beyond my very high expectations.
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by MHBORELL
Verified Customer
Verified Customer
Other Employees Tagged:
Daneille in parts
Apr 09, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
Thank you so much for taking the time to share your experience with us. We're truly humbled by your kind words and thrilled to hear that our parts and service team exceeded your expectations.
We understand how stressful it can be when your car needs urgent attention, and we're glad we could provide you with a quick and professional service to alleviate some of that pressure. Your satisfaction is our utmost priority, and it's heartening to know that our team's efforts made a positive impact during your visit.
Warm Regards,
Michael Hill
mhill@benzelbusch.com
Waited very long to get work done on vehicle.
It took a full month from when the vehicle was dropped off to getting done, battery had to be replaced which probably happened from noone looking at
It took a full month from when the vehicle was dropped off to getting done, battery had to be replaced which probably happened from noone looking at vehicle for 3 weeks and it was cold.
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by DH4259102
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
We sincerely apologize for the extended wait time you experienced and any inconvenience it may have caused. Your feedback is invaluable to us as it helps us identify areas for improvement.
We understand the frustration of having to wait for an extended period, and we're sorry that your vehicle's repair took longer than expected. Rest assured, we are committed to ensuring that such delays are minimized in the future, and we will review our processes to prevent similar situations from occurring again.
Warm Regards,
Michael Hill
mhill@benzelbusch.com
Very satisfied overall.
The service status email system does not update which needs to be fixed.
The service status email system does not update which needs to be fixed.
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by JOSEPH.DOPICO
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
Thank you for sharing your feedback with us, and we're pleased to hear that you were very satisfied overall with your experience at Genesis of Englewood.
We appreciate your patience and understanding regarding the service status email system. Your feedback is invaluable to us as we continuously strive to improve our services and provide the best possible experience for our customers.
Warm Regards,
Michael Hill
mhill@benzelbusch.com
Outstanding, beyond my expectations.
For sure will come back again. Thank you for the great service
For sure will come back again. Thank you for the great service
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by klos78
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
Thank you so much for your glowing review! We're thrilled to hear that your experience with us was outstanding and beyond your expectations.
Warm Regards,
Michael Hill
mhill@benzelbusch.com
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