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Frank Raszkowski
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Frank Raszkowski | Page 3
SERVICE MANAGER
Antioch Chrysler Dodge Jeep RAM
105 Rte 173
Antioch, IL 60002
223 Reviews
Dealership Experience
6 yrs, 7 mos
Industry Experience
9 yrs, 5 mos
223 Reviews
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223 Reviews of Frank Raszkowski
Verified Customer
Helpful 
January 18, 2024
Always friendly, fast service. This is where I purchased my jeep and it’s the only place I take it for Maintenance or service. This is where I purchased my jeep and it’s the only place I take it for Maintenance or service. More
by Dlfgrant
Other Employees Tagged: Sahid Sanchez, STEVE DUBLIN, Kurt Netzel
January 17, 2024
Frank and the entire staff are welcoming, polite and always address my issues in a professional and timely manner. always address my issues in a professional and timely manner. More
by kweeks3
Other Employees Tagged: Sahid Sanchez, Kurt Netzel
January 17, 2024
Always easy to schedule service and Steve has been wonderful taking care of my vehicle. wonderful taking care of my vehicle. More
by kathytrusky
Other Employees Tagged: STEVE DUBLIN
January 17, 2024
Had a new motor put in my truck. They did an outstanding job, stood by there work, nothing but great things to say about this service department!!!! They did an outstanding job, stood by there work, nothing but great things to say about this service department!!!! More
by jason.high
January 17, 2024
Will never return. Went in to diagnose a check engine light. Waited and hour and a half and was told the timing was off and that I should replace the engine for $10,50 Went in to diagnose a check engine light. Waited and hour and a half and was told the timing was off and that I should replace the engine for $10,500. I declined needless to say. My truck stalled before I got out of the parking lot which has never happened. In addition, the steering wheel tilt let loose while driving (wheel dropped into my lap). I pulled over and called the service manager (SM) back. He was quite understanding and said come back and we'll see if the mechanic can undo what he did. 30 min later (SM) asked me to come talk to the mechanic. I thought they would show me the truck and what the issues were. Instead, (SM) brought me to his desk and introduced the mechanic. They were telling me they cannot do anything. The 2 of them started to debate what the mechanic had done. He said he didn't do anything. Frank got him to admit he had re-callibrated the crank and camshaft sensors and run a Phaser cleaning routine. I informed them both again that the engine now stalls while driving and is stuck in limp mode (or 4 cyl. mode)with minimal power. The mechanic was very irritated but more or less stomped away saying he would take another look at the truck. I told Frank that it was not helpful for me to have the 2 debate about the work done or not done in front of me and act like nothing could be done. I asked for help because whatever was done made the truck go from driving fine to undrivable (stalls and low power) . This is when (SM) did a 180 from good customer service, lost his cool and became angry. He told me they cannot help. I asked for a loaner to get home safely and he told me not unless I buy the $10,500 engine replacement. I found this ridiculous and told Frank as much. He suggested I tow the truck to a salvage yard, which I found rather offensive. I decided to escalate my concerns to management. I went to the cashier and asked for the manager and she kindly took me to the used car manager. He listened to the above story and said its a liability to the business to not provide a loaner and promised me a loaner and he would talk to (SM) and come back. Waited another 30 min. The 2 came back united to tell me it was all my fault for driving the car with a check engine light and that I had ruined the engine beyond repair. The used car manager told me that the dealer had no further obligation to me whatsoever and that I needed to remove my truck from the lot. I complained about shoddy mechanic work leaving me far worse off than when coming in AND paying $190 for that. The used car manager became engraged. He stepped within 6 inches of my face and said “you are pissing me off” in a most aggressive, confrontational and threatening way. This is unacceptable to say the least. There is no excuse for such a threat no matter what was said or how heated the discussion may have been perceived I am considering filing assault charges for the threat. I tried to contact the owner / gm to discuss but no response More
by hughesc4
Other Employees Tagged: Jeffrey Constable , Cashier 5 stars
December 06, 2023
Everybody was very friendly. The waiting room was comfortable. Service was performed in a timely manner. The waiting room was comfortable. Service was performed in a timely manner. More
by charlesduda
Other Employees Tagged: Kurt Netzel
December 05, 2023
I had an appointment with my truck for oil change, swapping all weather tires with snow tires and front tire alignment as recommended by Frank. My experience could not have been better. Terry ferried swapping all weather tires with snow tires and front tire alignment as recommended by Frank. My experience could not have been better. Terry ferried me home and back to the dealership while my truck service was being performed. It's always a pleasure to see him. Frank kept me posted on progress and went out of his way to assure my truck was washed, settings were back in place and gages were reset to reflect the oil change. I also appreciate the multi-point inspection and fluid top-off. Please extend due recognition to Frank, Steve and Terry for top notch customer service. While Steve wasn't assigned as my service manager, he was still very helpful and a pleasure to talk to. The only downside was that I did not see our sales representative Angelo as he was not in at the time of my appointment. Thank you ACDJR!! More
by tamaramc
Other Employees Tagged: Frank Raszkowski
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