Frank Cotroneo

I specifically requested to look at 2 vehicles listed on the internet. The salesman needed to clear the ice from them (not an issue, the weather the day before was atrocious). 15 minutes later, he came back the internet. The salesman needed to clear the ice from them (not an issue, the weather the day before was atrocious). 15 minutes later, he came back with the news that 1 of the vehicles could not be seen "because it had a transmission problem" THEN WHY WAS IT LISTED?! The 2nd vehicle was lovely, but $3000 more... again, I knew that going in. Once we started talking money Frank would disappear for 15-20 minutes at a time to "get the numbers", the first of which was an insult at best. When I told him the wholesale value of my trade, he then disappeared again for over 20 minutes and came back with a slightly better offer. We told him "NO" and were getting ready to leave. He then disappeared, again, for another 15+ minutes, this time coming back with his manager. When we got up to leave again, the manager finally made an offer that was within reason. That whole process took 2.5 hours...for a vehicle we were going to pay cash for! When we asked when the car would be ready, we were told "a couple of days". Two days later Frank called to tell us that there was a problem "removing the lien from the vehicle" and that it should be cleared up in 3 more days. In other words, they attempted to sell us a car for which they did not hold clear title! In Frank's defense, he was not told by management either. At point I looked for a different vehicle and cancelled the purchase. I will NEVER go back to Destination Kia. More

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Frank was hands-down the best salesman. Greeted me with a smile and a hand shake. Did not try to push me into a car I didn't want. We didn't leave there with the car I originally wanted, Greeted me with a smile and a hand shake. Did not try to push me into a car I didn't want. We didn't leave there with the car I originally wanted, I left with a better one. He also reached out to me a couple days later to make sure everything was good. I love my Forte. Thank you Frank. More

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The buying experience was great. Frank was very attentive and communicative through the whole process. Frank was very attentive and communicative through the whole process. More

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Initially Josh was friendly and personable. When my wife and I pointed out that the price on the final contract, after already having our card charged for $3,500, was higher than the agreed upo When my wife and I pointed out that the price on the final contract, after already having our card charged for $3,500, was higher than the agreed upon negotiated price, he became quite condescending. I would recommend that people take photos of everything they sign, only agree to put a deposit/down payment after they have seen the final price on the final contract, and record all of your conversations, as they will lie. More

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Frank was great helped with everything and answered all questions very pleased with the customer service in the sales department questions very pleased with the customer service in the sales department More

by Nbailey149 Verified Customer Verified Customer

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Great staff from Answering phones to great if at the door. Pricing and selection also amazing. Frank and Adam are the best. Love the KIA but the people made the experience 10/10. door. Pricing and selection also amazing. Frank and Adam are the best. Love the KIA but the people made the experience 10/10. More

by megan44 Verified Customer Verified Customer

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Very easy to work with and friendly staff. They do everything they can to meet your expectations. They do everything they can to meet your expectations. More

by SC Verified Customer Verified Customer

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