Franco Savo

I am a long time (40+ years), multi-MB car owner. MB Manhattan is the worst MB service center i've ever dealt with. they don't answer the phones. they don't return calls. When you are there in person MB Manhattan is the worst MB service center i've ever dealt with. they don't answer the phones. they don't return calls. When you are there in person, the service agents ignore you as if you are invisible. While the physical facility is spectacular, and an easy ride from my apartment, i just can't continue to use them for service. It is an utter embarassment that this dealership is owned and run by the factory. More

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worse dealership ever - reserved a service call, had a wait 30 days for loaner. Planned it, took day off work, went there, after two hours of wait, they said there is no loaner. last time I was there, t wait 30 days for loaner. Planned it, took day off work, went there, after two hours of wait, they said there is no loaner. last time I was there, they dented my car and blamed on me until we saw the camera footage and saw it was them who dented the car. The list goes on. This is a corporate shop, worse run with worse service More

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Worst dealer service ever my car broke down due to the turbo system on November 15th it is now December 24th my 4 kids and I have missed all family holidays I’ve been calling and they return calls when th turbo system on November 15th it is now December 24th my 4 kids and I have missed all family holidays I’ve been calling and they return calls when they feel like it my insurance has paid them in full for all the repairs only for them to tell me now they broke something else I live in south Jersey I was told I couldn’t get a loner car I was told I was going to get a call this morning no call these people are so unprofessional it’s not even funny no one knows anything but two people and they never answer the phone please do not bring you car here for service More

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The good the bad and the ugly.Good : Mercedes gave me a The good the bad and the ugly. Good : Mercedes gave me a loaner car even though the car was out of warranty. Bad: Took 3 weeks to do one repair an The good the bad and the ugly. Good : Mercedes gave me a loaner car even though the car was out of warranty. Bad: Took 3 weeks to do one repair and it had nothing to do with waiting for parts. Ugly: Car was dropped off 10/13/2021- picked up 11/3/21 received a camera speeding ticket in a school zone at 6:15am on 11/2/21 in Brooklyn 1 1/2 hours away from the dealership. Ugly: My mileage drop off was 107,700 pick up 107,707 . It’s 24 miles to and from Brooklyn alone. Ugly: After informing the xxx mgr Jorge Ramos of the situation he took 2 weeks to provide an explanation with no remedy only to trivialize the situation claiming “ It’s standard operating procedure for a technician to take a care home with them to test the car out after a repair” Ugly: After taking 1/2 a day off from work to contest the ticket in court the judge found me guilty of speeding even though I wasn’t in procession of my car. I’m the owner and I’m responsible for the acts of an authorized dealer. 11/22/21 Ugly: Immediately emailed the decision on 12/3/21 to the service mgr and said I need an email or letter stating I did not authorize the dealer to take my car to Brooklyn. They said they would get back to me now a week later no response and my court date for appeal is on 12/16/21. I have left 2 messages for the General Mgr Thomas Shanley no response. I spoke to a General Mgr Jim Mc Guane of a dealership in Austin TX and he said it’s absolutely not standard operating procedure . That they would never take a car home without permission from the owner and their behavior is so unprofessional and lack of response or remedy must be reported. The 50 years of trust the dealership claims to have has been broken. I trusted my car with the dealership that it would stay in the dealership. The liability if that technician while speeding in a school zone hit a child would have been mine. Taking time off to fight a ticket so it doesn’t go on my record is more than just an inconvenience. The anger has been compounded by the lack of concern or action by the dealership which gives us no other option than approach this legally. More

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Franco was awesome in taking care of not just my car but me as the customer as well! He took the time to ensure I am taking care of while my car is being serviced. Provided me with detailed updates and gi me as the customer as well! He took the time to ensure I am taking care of while my car is being serviced. Provided me with detailed updates and giving me a loaner went seamless. Excellent to deal with for sure. Thanks so much Franco! More

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Great experience at the Mercedes-Benz dealership. Franco Savo from the service department was very resourceful with my needs. Definitely recommend the staff at this place. Savo from the service department was very resourceful with my needs. Definitely recommend the staff at this place. More

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An extremely positive and wonderful experience!! The entire experience was excellent! We were greeted by Franco Savo that works in the service department. He was friendly, kind, and cordial. Franc The entire experience was excellent! We were greeted by Franco Savo that works in the service department. He was friendly, kind, and cordial. Franco led us to Theresa Ingannamorte. She was extremely professional and offered her expertise to guide us throughout the purchase. Theresa led us to Gregory Gazzola. He was knowledgeable of each car that we looked at and extremely patient with us. He truly went out of his way to make sure that we were comfortable and happy with our purchase. A gentleman named Rick guided us through the paperwork making sure that we understood whatever we were signing. Finally, another gentleman named Richie explained the options in the car and answered any questions that we had. We left the dealership a happy customer!!! More

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