Flavia Alarcon

Excellent personal personalized service. No one rushed me and answered all my questions and concerns. No one rushed me and answered all my questions and concerns. More

Helpful 1

Report | Print

Serviced my vehicle quick, and efficiently. I was actually surprised, the turn around time was a half day They have earned my business. I was actually surprised, the turn around time was a half day They have earned my business. More

Helpful 0

Report | Print

We purchased Honda CRV from this dealership. The car is good but the service is awful, not to mention dishonest. We purchased the car from Roman Fuchs who was not willing to honor the sale pric The car is good but the service is awful, not to mention dishonest. We purchased the car from Roman Fuchs who was not willing to honor the sale price and sneaked in peace of mind package and we categorically told him, we are not interested in this package and charged us $1100. Now when I tried to talk to him about it he has stopped receiving my phone call. I have no idea if they have my registration, because Roman would not receive my calls and when I call the Paul Miller, as soon as I utter the word registration, she cuts me off and transfers me to a different line where no one picks up the phone. My temporary plate expires in 5 days. I would not recommend this dealership to anyone More

Helpful 1

Report | Print

Morgan (Service Dept) was exceptional! She was helpful and honest about the time the repairs would require and honest about the time the repairs would require More

Helpful 0

Report | Print

Awful! They overcharge you on an easy service, they don't pick up their phone when you call them, they don't understand how to deal with people! pick up their phone when you call them, they don't understand how to deal with people! More

Helpful 1

Report | Print

Everyone was very helpful and friendly. The work was done quickly which was very helpful as my husband had a video MD appointment later that morning that he really had to be home for. done quickly which was very helpful as my husband had a video MD appointment later that morning that he really had to be home for. More

Helpful 0

Report | Print

Best dealership in the area, excellent service, sales and finance departments. Everyone goes above and beyond to work with the customer and find the right car and price. finance departments. Everyone goes above and beyond to work with the customer and find the right car and price. More

Helpful 0

Report | Print

Consistently non-responsive - despite multiple voicemails and emails to the general manager (Aspinall), sales managers (Alacron, Cintron), sales (Hinton) and staff (Feliciano) - NO ONE HAS RETURNED A CALL. T and emails to the general manager (Aspinall), sales managers (Alacron, Cintron), sales (Hinton) and staff (Feliciano) - NO ONE HAS RETURNED A CALL. This is a dealership that simply does not care once they have your $40,000! Short-sighted, not a good way to conduct business. The words THANK YOU FOR YOUR BUSINESS never once escaped anyone's lips. I deeply regret buying my car at this dealership - the lack of responsiveness is sadly consistent and apparently a top down way of doing business at Paul Miller Honda. When you walk into the showroom, it is full of posters reminding staff how important their customers are - I was impressed with that. But the ugly secret is out; no one at Paul Miller Honda shows any awareness of this basic business principle! If I was the general manager, I'd be pretty embarrassed knowing my staff treated clients in such a condescending manner. More

Helpful 0

Report | Print

Flavia and Juan were a pleasure to work with. I appreciated their no-nonsense approach and how quick and efficient the entire experience was. This is the fourth Honda I've leased from Paul Miller H appreciated their no-nonsense approach and how quick and efficient the entire experience was. This is the fourth Honda I've leased from Paul Miller Honda. More

Helpful 0

Report | Print

Excellence at it's Best This is my 2nd time going to this excellent dealership for service. I arrived there for my oil change the gentleman reviewed everything with me was ve This is my 2nd time going to this excellent dealership for service. I arrived there for my oil change the gentleman reviewed everything with me was very professional and knowledgeable. Once he finished reviewing the service he advised you can help yourself to bagels and coffee while we service your car I thought that was really nice. This is the best dealership ever and you feel right at home when you go there for service as well as I had a great experience getting my car there. I recommend this dealership to everyone. Beth LaRocco More

Helpful 0

Report | Print