Evelyn Franchi | Page 11

Customer service is very important, especially when purchasing a new vehicle. The service exceeded our expectations and we hope to remain loyal customers. purchasing a new vehicle. The service exceeded our expectations and we hope to remain loyal customers. More

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I recently purchased a car from Charles Diaz and I thought the process was overall much smoother and friendlier than other dealers I have been to in the past. I felt comfortable shopping there and fee thought the process was overall much smoother and friendlier than other dealers I have been to in the past. I felt comfortable shopping there and feel like I got what I wanted at a fair price and also wasn’t there all day. More

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Everyone I spoke to at this dealership was kind and welcoming and knowledgeable. I had a great experience working with Edgar and Alex. I would definitely recommend them to anyone in the market for a VW welcoming and knowledgeable. I had a great experience working with Edgar and Alex. I would definitely recommend them to anyone in the market for a VW. More

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Everyone was extremely welcoming and helpful. The main floor was clean and inviting. I had a great experience. The main floor was clean and inviting. I had a great experience. More

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Excellent customer service, all the different prices and maintenance programs of the car I purchased were explained with detail by the staff.l this made experience very smooth and easy. Thanks you! maintenance programs of the car I purchased were explained with detail by the staff.l this made experience very smooth and easy. Thanks you! More

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Everybody was very nice and super clean. Especially our saleswoman, Laura Torres. Incredibly kind and nice saleswoman. Especially our saleswoman, Laura Torres. Incredibly kind and nice saleswoman. More

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I recently purchased a GTI at City Volkswagen of Chicago, and the entire process was fantastic. Everyone I talked to was incredibly helpful. Laura always did a great job following up and keeping me infor and the entire process was fantastic. Everyone I talked to was incredibly helpful. Laura always did a great job following up and keeping me informed of vehicles I might be interested in as well as scheduling my test drive and follow up appointment. George did a great job answering all my questions and making sure I had all the information I needed to make my decision. Evelyn did a great job of explaining additional warranty options to help protect my investment. I look forward to any and all follow up appointments, because I know I’ll be well taken care of. More

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George was super helpful and very knowledgeable. Would highly recommend to anyone buying a new car. Would highly recommend to anyone buying a new car. More

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Alex and his team were friendly and professional. Not overly pushy from a sales perspective which I very much appreciated. Not overly pushy from a sales perspective which I very much appreciated. More

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I want to thank Client Experience/ Culture Manager Laura Torres and Sales Consultant Charles Diaz for taking the time to welcome me at City Volkswagen of Chicago. I don't have everyone's name from the team Torres and Sales Consultant Charles Diaz for taking the time to welcome me at City Volkswagen of Chicago. I don't have everyone's name from the team but everyone made me comfortable. Laura you answered all my questions and gave me the best customer service. I'm so happy with my new Jetta. Thank you. More

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