Eugene Papaleo
Eugene Papaleo at Heritage Mazda of Bel Air
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Eugene Papaleo | Page 2

General Sales Manager

Heritage Mazda of Bel Air

1800 Belair Rd
Fallston, MD 21047

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4.9
200 Reviews
4.9

200 Reviews

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200 Reviews of Eugene Papaleo

March 02, 2024

Dealership Rating
Employee Rating

I would definitely recommend Chris and Heritage Mazda of Bel Air to anyone looking for a new car. Chris literally went the extra mile to earn my business. He's a great salesman and he will work hard to get More

by George from DC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 06, 2024

Heritage Mazda of Bel Air responded

Hi George, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 23, 2024

Dealership Rating
Employee Rating

The whole experience was very smooth! Ken is great and we have bought many cars from him!!! More

by jowayne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kenneth Arment , Christos Koulatsos

Feb 27, 2024

Heritage Mazda of Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 17, 2024

Dealership Rating
Employee Rating

Sales⭐️ Management⭐️ Finance⭐️ Parts⭐️ Service 1/2⭐️ Service department communications with customers can make improvements More

by TW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Craig, Nan Hau, Josh Wolf , Michael Boulan

Feb 19, 2024

TW responded

As a first time buyer, I had questions regarding upgrading my wife's wheels on her new car. This was on 2/10/2024 during the sale. I was told I would have to follow up with parts and service department but they were already closed. After a lot of texts and calls proved difficult to reach the Service Manager, just before closing on 2/17/2924 the service manager called and left a voicemail. My rating of the Service Manager is related to the whole process of their communication system barriers and not so much related to our personal interaction which finally occurred today 2/19/2024. I have requested the texting system be evaluated for accurate phone numbers and if it's even being monitored. I've also requested information on how they plan to improve their voice call messages. Updating this from 1 star to 3 stars and have agreed to update further pending their demonstrated improvements when a customer texts or calls with inquiries.

February 08, 2024

Dealership Rating
Employee Rating

Chris Holder was extremely helpful with the purchase of our new Mazda Please go see him More

by carolynbauerle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christopher Holder , Christos Koulatsos

Feb 10, 2024

Heritage Mazda of Bel Air responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 07, 2024

Dealership Rating
Employee Rating

My entire experience at Mazda was awesome from start to finish! My mother and loved working with Chris and Cassandra. All other staff members were super professional and welcoming. I very much appreciate t More

by Leah.steber
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 09, 2024

Heritage Mazda of Bel Air responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Mazda Bel Air! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 18, 2024

Dealership Rating
Employee Rating

Very friendly staff and great service. My go to Mazda dealership. They go the extra mile to finish the purchase of a vehicle. More

by greg007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Craig, Cassandra Foss , George Varga

Jan 20, 2024

Heritage Mazda of Bel Air responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

Jan 19, 2024

greg007 responded

Another great experience purchasing my new 2024 CX5 Signature with Sales Associate Justin Craig, General Sales Manager Eugene Papaleo & Finance Specialist George Varga. A great team of experts.

January 12, 2024

Dealership Rating
Employee Rating

Ken is a great sales person, who really takes his customer service seriously! He took the time to go over all options, explaining all features and their advantages. Even post sale, Ken followed up to More

by beamcvey60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kenneth Arment, Tyler Langford , Christos Koulatsos

Jan 14, 2024

Heritage Mazda of Bel Air responded

Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Mazda Bel Air. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 02, 2024

Dealership Rating
Employee Rating

Jessica Barlow, Christos Koulatsos, Gene Papaleo and Tyler Langford were absolutely amazing to work with! I can't thank you all enough for your tremendous support, dedication and efforts in making the p More

by Lisa S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Langford, Jessica Barlow , Christos Koulatsos

Jan 04, 2024

Heritage Mazda of Bel Air responded

Hi Lisa, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 30, 2023

Dealership Rating
Employee Rating

Dealership had excellent service and was very professional. Mychal was super helpful in the car buying process! More

by nick8108
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Foss, Mychal Denully

Jan 01, 2024

Heritage Mazda of Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

December 29, 2023

Dealership Rating
Employee Rating

We were in to purchase a new vehicle. Purchased a Mazda CX5. Worked with Steve Ward and he was great to work with. No pressure. Was very supportive throughout the purchase experience. More

by klashbrook
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stephen Ward, Cassandra Foss

Dec 31, 2023

Heritage Mazda of Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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