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Ernest Bell
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Ernest Bell | Page 2
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Castle Buick GMC of North Riverside
7400 West Cermak Road
North Riverside, IL 60546
58 Reviews
58 Reviews of Ernest Bell
October 04, 2019
Potentially Bad Ended Good I bought a Buick Enclave from this deal 7 years ago. This week it developed an issue with the timing chain, which is a known problem for the 3.6 L V6 I bought a Buick Enclave from this deal 7 years ago. This week it developed an issue with the timing chain, which is a known problem for the 3.6 L V6. Needless to say I was down on GM as their corporate told me they would provide no help with a $4,000 repair. The service manager, Steve, took up my cause and helped me negotiate with GM corporate for $1,000 credit toward the repair. Based on the value of the vehicle at that point it really did not make sense to repair the vehicle, so I decided to explore a purchase through them. That is where Ernie, one of their sales representatives stepped in. He was actually the one who sold me the Enclave and he was dedicated to seeing me stay a Castle client. He assisted me with finding a decent vehicle and working out a fair deal on the trade-in. I ended up UNDER blue book for the car and left happy that some people still know the value of a great client experience. As an aside, I also dealt with someone in their finance group who was amazingly professional as well. We worked through scenarios for a service plan on the vehicle that fit my needs. Embarrassingly, I cannot recall his name as it was late and I was exhausted by that time. More
by DK
Other Employees Tagged: Steven Uginchus
Helpful 
September 16, 2019
Excellent Service I only wished that it was recommended to change both headlights so I would not have pay again if the other one goes out later. I only wished that it was recommended to change both headlights so I would not have pay again if the other one goes out later. More
by ahenderson24
Verified CustomerOther Employees Tagged: Maricruz Roman
August 27, 2019
Only one manager Had to wait 5hrs , to finalize details.I feel their should have been at least one more manager.Their to assist the customers. The wait time was 5hrs. Had to wait 5hrs , to finalize details.I feel their should have been at least one more manager.Their to assist the customers. The wait time was 5hrs. More
by CGUIDER2009
Other Employees Tagged: Jose Roman
August 25, 2019
Easy and enjoyable Ernest was great, upfront and trustworthy. I am a repeat Castle customer and would ask for him again. It was a fast and easy transaction. Very happy Ernest was great, upfront and trustworthy. I am a repeat Castle customer and would ask for him again. It was a fast and easy transaction. Very happy. More
by TD
August 24, 2019
Appreciation Today I went in looking for a suv and I didn’t want to pay over a certain price overall and monthly and When I tell you Ernest Bell got finished with Today I went in looking for a suv and I didn’t want to pay over a certain price overall and monthly and When I tell you Ernest Bell got finished with me I was able accomplish that and more. Let’s just say he put his all in to helping me purchase my suv and I greatly appreciate him so much. Please head to castle and see Ernest. Thank you so much for all you guys do. Car #2 was purchased today?????? Ms. Gilmore More
by tammy.gilmore
August 21, 2019
They make it about as easy as it can be Buying a car is still one of the least attractive experiences in Life, but the people at Castle made my purchase about as good as it could be. Ernie Buying a car is still one of the least attractive experiences in Life, but the people at Castle made my purchase about as good as it could be. Ernie Bell was highly professional; waiting around for the Business manager was a little tedious, but all went smoothly. More
by bluechicago
Other Employees Tagged: Corey Owens
July 12, 2019
Good Service, at Fair Prices and Great (Free ) Coffee Always great service, and honest. They don't try to sell you unneeded service. PLUS they have great free coffee in their comfortable customer waiting Always great service, and honest. They don't try to sell you unneeded service. PLUS they have great free coffee in their comfortable customer waiting lounge! More
by brentborgerson
July 08, 2019
Oil change. I waited 1-1/2 hr. for oil change. Wish it could have been shorter! Everyone was very nice. Thank you. Was surprised at $6.00 fee to cover disposal I waited 1-1/2 hr. for oil change. Wish it could have been shorter! Everyone was very nice. Thank you. Was surprised at $6.00 fee to cover disposal of old oil. More
by dlhart410
Other Employees Tagged: Paul Beckett
July 05, 2019
Very Nice Experience Buying a car for me is like getting a root canal but Castle Buick GMC was different. Ernie was great. He made us feel welcome but was not pushy And l Buying a car for me is like getting a root canal but Castle Buick GMC was different. Ernie was great. He made us feel welcome but was not pushy And listened to what we were saying. We thought that there was no way we could get to the deal we wanted but Ernie got us there. Except for a little bit of a wait to get the paperwork done, it was a very pleasant experience. Thanks Castle Buick GMC and thanks to Ernie! More
by Dan & Robyn
Other Employees Tagged: Brian Krok
June 28, 2019
The service I received from Ernie And Cory was outstanding. I was impressed with the service I received from Ernie Bell and Cory Owens. They were easy to work with and knowledgeable of the products. I was impressed with the service I received from Ernie Bell and Cory Owens. They were easy to work with and knowledgeable of the products. More
by wreneau
Other Employees Tagged: Corey Owens
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