Erin Kilgo
Erin Kilgo at Tony Serra Nissan
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Erin Kilgo

Service Advisor

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.7
294 Reviews
4.7

294 Reviews

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294 Reviews of Erin Kilgo

May 18, 2024

Dealership Rating
Employee Rating

It’s clean, The staff is courteous, professional, explain in detail what’s going on with the vehicle. More

by scallingwood4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Kennedy, Brian Endi

May 08, 2024

Dealership Rating
Employee Rating

Nissan Cullman serviced my Rogue in a timely manner and everyone was very helpful and friendly. Thank you More

by chrislynnpayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 07, 2024

Dealership Rating
Employee Rating

Has been a good experience every time I have had to go there and very friendly. More

by tammynewman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 06, 2024

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Employee Rating

This was the first time that I used this dealership. My previous dealership was always too busy to return my calls for a service appointment. The customer service was great and the tuneup has helped imp More

by 2016 PF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 03, 2024

Dealership Rating
Employee Rating

The people are friendly and respectful I will always come back for our needs thank youn More

by chuckwedding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 23, 2024

Dealership Rating
Employee Rating

The customer service was so great! Starting with the person that talks to you when you walk in the door Madelyn, and even when you check out! Highly recommend! We’ve been going to this More

by Joshuacarlisle17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Kennedy, Brian Endi , Madelyn

Apr 25, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 18, 2024

Dealership Rating
Employee Rating

Very displeased with this dealer ive always heard horror stories about Serra, but hoped it would not be true... Very poor leadership and communication and above all dishonest. would not recommend no one to More

by Steve Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 23, 2024

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

April 15, 2024

Dealership Rating
Employee Rating

The people are very friendly, polite and respectful. They are also very knowledgeable about the work being done on your vehicle and answer any questions you may have. More

by marthachesser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Endi

Apr 17, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 12, 2024

Dealership Rating
Employee Rating

Chris is a very good mechanic recommend him to anyone who has a issues with their nissan More

by bspeegle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 05, 2024

Dealership Rating
Employee Rating

Too far from where I live for service appointments. Warranty says I have to come here More

by Preach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 09, 2024

Tony Serra Nissan responded

Preach, we truly appreciate your honest feedback.

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