Eric Young | Page 2

Friendly and knowledgeable people. I have dealt with the dealership for many years and have always been satisfied. I have purchased many vehicles from the dealership and dealt with many employees. dealership for many years and have always been satisfied. I have purchased many vehicles from the dealership and dealt with many employees. More

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good professional sales job, no pressure, gave us lots of time to drive the car before we purchased so we got exactly what we wanted.Made the sale easy and stress free. Thank you Eric Young time to drive the car before we purchased so we got exactly what we wanted.Made the sale easy and stress free. Thank you Eric Young More

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Eric was fabulous!! I went to several dealers of various makes and car models but the reason I came back to Rowe was because of the way I was treated by Eric. He is respectful and does not talk down to 'old makes and car models but the reason I came back to Rowe was because of the way I was treated by Eric. He is respectful and does not talk down to 'old ladies'. A true treasure to have working for you. Scott on the other hand seemed bent on challenging my perception (and ultimate correct assessment of the car pulling to the left) of what was wrong with the car. I realize I had limited time to get it 'fixed' and he was cooperative in accommodating my tight schedule but he could have been more 'customer friendly'. It should not be necessary to have to push for getting a brand new car operating in a straight line or to find out why the bluetooth system does not work properly. I was told he would call Hyundai and find out what could wrong and I had to call him back to learn what was discussed. Then told it was likely I had too many contacts on my phone which I do not...fewer than 50!!! .........Well, it still does not recognize people's names, city names or other requests and the dealer here says "it's a lousy system' and there is nothing that can be done. So ....I have to leave the country for my job in Europe for 4 months and then what????!!!! I paid for a useless option!!!! More

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Overall, my experience with Rowe was a good one. The people at the dealership were nice and helpful. I was disappointed that they were understaffed for financing the day I went... it took over 4 hours t people at the dealership were nice and helpful. I was disappointed that they were understaffed for financing the day I went... it took over 4 hours to get the paper work processed, unacceptable. Additionally, I really dislike when a salesperson suggests something along the lines of "anything less than all tens on the survey...we get a 0." Great service gets great reviews. Once again, overall experience was good-but not great! More

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