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Emily Wagner
Emily Wagner | Page 84
Express Service Advisor
Toyota of Des Moines
1650 SE 37th St.
Grimes, IA 50111
976 Reviews
976 Reviews
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976 Reviews of Emily Wagner
Verified Customer
January 25, 2024
Communication was really lacking - after signing the check-in waiver I sat and waited for 45 minutes with zero updates on my car. When I stopped Emily to ask a she was walking by me, she started that it check-in waiver I sat and waited for 45 minutes with zero updates on my car. When I stopped Emily to ask a she was walking by me, she started that it usually takes around an hour (I had no idea it would be this long and wasn't told what to expect when I arrived). She said she'd check & let me know, but I heard nothing, so 15 minutes later I went looking for info & was told by the guy in the glass office area to go ask Emily. I found her out in the arrival area and she said she'd come get me when my car was ready. As soon as I got back to waiting area I Finally got my inspection video and the Emily came back for me. Not sure why an oil change/ tire rotation would take over an hour, but it sure would have been a lot less frustrating if someone had forewarned me or updated me or just not ignored me. I expect to be treated better than this by a dealership... next time I need service I'll probably go somewhere quicker, cheaper, & closer to home More
by HAYEK04
Other Employees Tagged: Emily Wagner
January 24, 2024
Setting an appointment was easy. I was helped by Emily and then sat I a comfortable waiting room. Toyota service provided coffee and other treats while I waited. The service video in I was helped by Emily and then sat I a comfortable waiting room. Toyota service provided coffee and other treats while I waited. The service video inspection was informative and let me know what they had worked on. Overall, the exerprience was stress free, and I know Toyota of des moines will keep my car running for years to come. More
by Joe.buising
Other Employees Tagged: Emily Wagner
January 20, 2024
Oil change and tire rotation was fast and easy. I like the video updates that get texted a lot I like the video updates that get texted a lot More
by Colinrussell8
Other Employees Tagged: Ian Davis, Justin Madison , Colton Powers, Robert Schulz
January 18, 2024
Always a challenge to get a reasonable time for an appointment. Rep. Emily was pleasant & knowledgeable. My appointment was for an oil change, multi-point inspection and free tire rotation.. A cabi appointment. Rep. Emily was pleasant & knowledgeable. My appointment was for an oil change, multi-point inspection and free tire rotation.. A cabin filter was also changed as I waited. Everything was correctly and quickly... Always like to get service here when timing works. More
by monam29999
January 17, 2024
Great overall service staff, and actual service. on our Highlander, from a wiper blade to their tremendous, best in town tire sales. They get you in and out with quality results. on our Highlander, from a wiper blade to their tremendous, best in town tire sales. They get you in and out with quality results. More
by paul.koeniguer
Other Employees Tagged: Ian Davis, Justin Madison , Colton Powers, Robert Schulz
January 17, 2024
Courteous, friendly and faster than expected. The service team members were accommodating and understanding of a slightly urgent situation and explained what had happened and what my options were The service team members were accommodating and understanding of a slightly urgent situation and explained what had happened and what my options were in a clear and educational manner. More
by ALEXANDERMPONTIER
Other Employees Tagged: Justin Madison , Colton Powers, Robert Schulz
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