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Elsie Martinez
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Elsie Martinez | Page 17
Service Advisor
Tropical Ford
9900 South Orange Blossom Trail
Orlando, FL 32837
167 Reviews
I have been with the company for almost 11 years. I truly enjoy working with the company, I consider it as my second home. I consider myself an honest, kind, hard working, down to earth person. When receiving a survey or a review I take them to heart because it is very important to me to try to assist all my clients fairly and truthfully. I always try to keep a positive attitude & smile and, hopefully, try not to get discouraged with negative feedback. I try my very BEST at everything BUT just keep in mind that some things are out of my control.
Read moreDealership Experience
16 yrs, 11 mos
Industry Experience
22 yrs, 3 mos
Languages Spoken
Spanish
167 Reviews of Elsie Martinez
June 05, 2018
Fantastic The Staff was superb. Our son is in college in Orlando and needed service done on his truck. We took it in for service last May and this May. Each tim The Staff was superb. Our son is in college in Orlando and needed service done on his truck. We took it in for service last May and this May. Each time the staff went above and beyond to ensure the work was done before I had to fly back home. The work was excellent and we could not have been happier or more satisfied!!!! More
by LISAOLIVER
Verified Customer
Helpful 
June 04, 2018
Wonderful I went in for an oil change, no appointment. They took me right in, and I was not there very long at all and out the door I went.. I went in for an oil change, no appointment. They took me right in, and I was not there very long at all and out the door I went.. More
by jb919500
Other Employees Tagged: Dominic Wolfer
May 17, 2018
Awesome staff and service The staff are always ready and willing to take care of my vehicle and to make my wait as short as possible, very friendly and hospitable The staff are always ready and willing to take care of my vehicle and to make my wait as short as possible, very friendly and hospitable More
by Jim Bryant
May 11, 2018
AC repair Elsie is great as always, she does what she says she’s going to do. Honestly she’s the service writer I will work with. Elsie is great as always, she does what she says she’s going to do. Honestly she’s the service writer I will work with. More
by elmcclung
May 06, 2018
Exelent Service Exceeded my expectations when I went for my company car recall for my Fusion. I was in and out very fast the dealership. Thank you. Exceeded my expectations when I went for my company car recall for my Fusion. I was in and out very fast the dealership. Thank you. More
by AALMODOVAR
Other Employees Tagged: Hector Mendez
May 05, 2018
The works. I Have been bringing my Montego for the past Ten years and I always have excellent service from the staff. I will trade if i get a better quote for my I Have been bringing my Montego for the past Ten years and I always have excellent service from the staff. I will trade if i get a better quote for my car. More
by Zapper
Other Employees Tagged: Michael Torres, Hector Mendez , Hernan Fontana, Jonathan Gonzalez, Juan Santiago
April 27, 2018
Very poor customer service Went to dealer for problem with my sunroof. Service department said the rubber gasket needed to be replaced. Elsie Martinez opened the sunroof and sa Went to dealer for problem with my sunroof. Service department said the rubber gasket needed to be replaced. Elsie Martinez opened the sunroof and saw that the rubber was frayed. I agreed to had it replaced. I gave Tropical Ford the $505 for the repair. I tried it for the first time 3 days later and it opened but would not close. I brought it back to the service department and told them it would no longer close. Elsie offered me a rental car free of charge because she thought our extended warranty covered it. Late in afternoon Elsie called me an said the motor was broken, however she saw and witnessed that the roof opened and closed on my first visit there. I am confident that during the gasket installation , one of the service people broke the motor and would not own up to it. They would replace it for a mere $2750.00. I called the Ford Corporate offices and asked for help. The regional manager Mike Obanion called me and told me he spoken to the service department at Tropical Ford. They said the work was not under warranty but offered me $800 off of the $2750.00. I wasn't questioning the warranty, I was appalled that they weren't owning up to faulty workmanship and refusing to admit that they broke the motor. I mentioned to Mr. Obanion that Mr. Stewart told that the sunroofs were a piece of junk and should not be used. Mr. Obanion was okay with that, as he said that was freedom of speech. TOTALLY disgusted Tropical Ford's Service Department and the employees I dealt with............NEVER will I recommend Tropical Ford. More
by SEEFRIED1
Other Employees Tagged: Gaylon Stewart
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