Elizabeth Mendoza

I purchased six honda vehicles consecutively. I recently purchased a toyota for the first time. The primary reason I switched was my negative experience with this dealership which was completely I recently purchased a toyota for the first time. The primary reason I switched was my negative experience with this dealership which was completely unable to address issues with the electrical and entertainment system in the new CRV I purchased from DCH. More

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DCH Honda Of Oxnard has the worst customer service I’ve ever received, along with the WORST manager I’ve ever encountered. Martin Esparza was the representative who helped me who supposedly “help Me”... I ever received, along with the WORST manager I’ve ever encountered. Martin Esparza was the representative who helped me who supposedly “help Me”... I took in my Honda Accord for an oil change like I usually do they did the oil change and then came at me with a $15 extra charge due to them “finding rat droppings on my battery” so according to Martin Esparza the tech removed my battery and cleaned it, later my car started to lose power and It did it twice on the freeway. I took in my car to get it check it out and it ended up being that my BATTERY TERMINALS were LOOSE. The charge was $155.00 I told Martin I didn’t think it was fair that I had to pay $155.00 for them to fix their own problem, if my battery terminals were loose was due to them removing it to “clean it” he then asked their “MANAGER” Brian Lewey to step in. Brian is far from being a professional, clearly the guy doesn’t know how to treat a customer. I explained to Brian why I didn’t agree to pay the fee and he then started yelling at me and got furious saying I needed to pay and I was going to pay them. I did end up paying $155 to get my battery terminals tighten which were loosened by them. I WILL NEVER TAKE MY HONDA TO GET SERVICED BY THEM, I was also looking for 2020 Honda and I will NOT shop there ever again. You lost a customer for sure, I will also let my family and friends know what happened to me so they avoid shopping at DCH Honda of Oxnard. Thanks Brian Lewey you were the worst manager ever I don’t even know how you’re a manager but okay. More

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Dealer staff resolved warranty issue with Honda of America The engine of our 2012 CRV with 81000 mi developed a intermittent noise on cold start-ups. This is a problem on a few Honda models using the same eng The engine of our 2012 CRV with 81000 mi developed a intermittent noise on cold start-ups. This is a problem on a few Honda models using the same engine. The warranty was extended to 120000 on 2011 and some older Honda's with the same defective engine part but not on the 2012's. Because the noise only happened during the first start up on cold days after it was parked all night, several evening drop offs were required before a Honda Tech could observe the symptom in the morning. During that time I was being helped by E. Mendoza a service consultant at the dealer. That consultant understood the difficulty of diagnosing the problem and was committed to identifying it and getting it fixed. Good Job, Thank You! I understood that Honda of America was contacted about my vehicle and the problem who then authorized the Dealer to replace the defective part. My understanding was that Honda of America would most likely pay the dealer for the repair. The vehicle was finished on a Saturday when Honda of America office was closed, so we charged the repair and took the vehicle home to use over the weekend. Both the Dealers people and us thought that was not a problem and the payment we made could be reimbursed after Monday when Honda of America gave final approval and reimbursed the dealer. I was called by a representative of Honda of America in Torrance, CA. the following Monday. and was told that Honda of America would not cover the repair costs. Thus I would not be reimbursed the $610 charge. Obviously I was very confused and disturbed by this Honda of America position. A few days later I met with B. Lewey of DCH Honda of Oxnard and discussed my problem. He also was very understanding and supportive of my position. He had been involved with the authorization from Honda of America before the repair was made and he committed to looking into the matter. The next day he phoned me with the good news that Honda was going to cover the repair and I would get reimbursed. Another Good Job and Thank you to Honda of Oxnard employees. I greatly appreciate this level of service and support from Honda of Oxnard employees. I surely will return to this dealership for my next vehicle purchase and I also recommend them to anyone else. Five previous Honda purchases, with plans to return! Earl Becker More

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