Elias Sahwani | Page 3

Nice and clean showroom. Self service with monitors set up to view their cars. Test drive process was quick and easy. Sales rep was pleasant and helpful. No management stoppe Self service with monitors set up to view their cars. Test drive process was quick and easy. Sales rep was pleasant and helpful. No management stopped to say hello even during the actual closing of the deal. Location is high volume with high end cars. You would think that somebody would value the business.. More

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I bought a vehicle at eCarOne this past weekend. On the plus side, the staff is friendly and great to work with. They also have a nice showroom with plenty of coffee and seating to complete the tran On the plus side, the staff is friendly and great to work with. They also have a nice showroom with plenty of coffee and seating to complete the transaction. The transaction went relatively quickly and the car was as described. My biggest complaint and why I'm deducting all the stars is that the dealership forces you to purchase but does not make any reference to, describe, or itemize the mandatory costs of "VPP" and "PermaPlate" up front in the cars.com ad. It's problematic when the consumer has no idea what VPP (which I found out is vehicle paint protection) or Permaplate (essentially an insurance to cover mishaps to the paint and interior and not something related to a license plate) are when putting down a $400 (non-refundable?) deposit to reserve the car for 24 hours only to later find that there will be $1,690 ($695 for VPP + $995 for PermaPlate) added to price of the vehicle. The eCarOne website buries references to VPP and PermaPlate in just those terse terms in the fine print for tax, title, registration, smog, insurance, etc. so the consumer who is not in the car business is led to believe it's just an unavoidable procedural fee you'd encounter at any dealership in the state. On a side note, I question even the value of the paint protection since after getting home and washing the vehicle, the water barely even beaded on the car and certainly less than on a wax or ceramic coat. Either way, my warning to anyone shopping at eCarOne is that eCarOne will likely add close to $1700 to the price you see in their online ads. More

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Repeat customer, we have always had the best experiences with E Care One. Thank you again! with E Care One. Thank you again! More

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I am ready to buy so everything seems smooth. From looking at the car to signing with 24 hours. Still tried to sell me useless stuff land at the end. Promised me a new manual but never follow up From looking at the car to signing with 24 hours. Still tried to sell me useless stuff land at the end. Promised me a new manual but never follow up or answer my text when I asked to have front plate rack out on for Texas More

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Had a great experience working with Kim. It was my first time buying a car in another city and she made the process super easy, provided extra pics and video, and communicated promptly. A It was my first time buying a car in another city and she made the process super easy, provided extra pics and video, and communicated promptly. A real pro. My time in the dealership was relatively short. Financing was no-nonsense, no surprises, and executed perfectly. A great dealership More

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Our transaction was very smooth and so far we’re happy with our purchase. Kim Tran was our salesperson and she gets 5 stars. Dealership was good. We got a fair price and good financing. Little things with our purchase. Kim Tran was our salesperson and she gets 5 stars. Dealership was good. We got a fair price and good financing. Little things mean a lot and I was disappointed to learn after everything was signed that there was only one key. Also, the car only had about 20 miles worth of gas and we had to stop before we got home. The dealer get 4 stars. More

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Always and Always the best service and Customer Care. Awesome Dealership. Adam was great and Elise as always the best Awesome Dealership. Adam was great and Elise as always the best More

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Great experience. I found the car, qualified for financing (online), scheduled pickup, sign and done in approximately 1 hour. Very smooth process. I found the car, qualified for financing (online), scheduled pickup, sign and done in approximately 1 hour. Very smooth process. More

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I purchased a car on the 5th of january 2024. It took 2 months to get the title. However, the sales support and interaction turned great. It took 2 months to get the title. However, the sales support and interaction turned great. More

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Efficient, responsive with a high quality of in stock vehicles to choose from. Excellent service. vehicles to choose from. Excellent service. More

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