Elaine Luskin

Elaine was extremely helpful and took special attention to all my needs. Would definitely recommend. to all my needs. Would definitely recommend. More

Helpful 1

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Just horriable after : olminths the engine blew they have my car for 1 month and said because I went to a diffrent oil place it was my fault the engine went when the engine came on the oil place said there w my car for 1 month and said because I went to a diffrent oil place it was my fault the engine went when the engine came on the oil place said there weee preexisting issue with engine More

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Not sure how Elaine is holding her position here at Brooklyn Chrysler. She is nothing but rude and unprofessional. She should have been fired yesterday. Brooklyn Chrysler. She is nothing but rude and unprofessional. She should have been fired yesterday. More

Helpful 5

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Do not take your care here. Absolutely the rudest customer service. Had an appointment they tell me the car will be looked at in a week or 2 and when I tried asking why the advisor hung up the phone. customer service. Had an appointment they tell me the car will be looked at in a week or 2 and when I tried asking why the advisor hung up the phone. A minute later the rep called me and said they are refusing to service the vehicle because I asked a simple question. More

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This is the worst dealership going they lease you a car and then don’t respond you can’t get in touch with the service dept. They just don’t care once they get your money screw you and then don’t respond you can’t get in touch with the service dept. They just don’t care once they get your money screw you More

Helpful 3

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Chrysler sucks I'm just tired of dealing with Chrysler dealerships period. They are all crooked. I suggest people not buy Chrysler, Jeep, Vehicles until Chrysler tak I'm just tired of dealing with Chrysler dealerships period. They are all crooked. I suggest people not buy Chrysler, Jeep, Vehicles until Chrysler takes a long look at the service being provided by there dealerships. I've been to about 4 dealerships and it's the same crooked nonsense. Manhattan Jeep Chrysler being heads and tails above the rest when it comes to shady dealings. I regret ever buying a Jeep and just can't get rid of it fast enough. From day one of owning a Jeep with a lifetime extended warranty. I've nothing but problems from the dealerships. The first day I took in my jeep for a oil change and was charge 200 dollars. Yes' you read that right 200 dollars for a oil change. I complain about the price and even wrote a letter to Chrysler. Magically the price went down to 60 bucks. Next I was told my Transmission had filings and that it needed to be replaced the car was only six months old at the time and they wanted to charge me 2000 bucks and said the warranty wouldn't cover it. Yea I didn't fall for that, I took the car to my regular mechanic to see what was the problem and he laughed, there wasn't a thing wrong with the transmission it was brand new. I decided to look for a new dealership in the mean while I had a problem with car not starting or shutting off of course Manhattan Jeep decide to try to sell me a new battery when the car was once again less the 7 months old surprise surprise. Turn out it was a lose connection with battery terminal, somebody failed to tighten the battery terminal and it came lose also they didn't put back two of the hoses which made the car idle extremely hard and it had lost power. Simple fix I retighten all the connection and car worked fine. I went to Brooklyn jeep because of a recommendation from my brother. And up until a month ago things were ok until I needed my blend door for my heating and so the fun begins they made a simple 30 min fix take nearly 3 weeks. Each time they said it was fixed I would come and the car wasn't even put back together properly the center console was very loose they failed to protect my interior so their was grease all over my head liner and seats and I have a cream interior so yea job was horrible and I couldn't even get a loner car from them while all this was happening. They also vented all the heat through my center console which made extremely hot. You couldn't even touch it. They decided to change the entire box instead of just changing the blend door motor. After going back and forth for nearly 3 weeks to get this simple fix. I've decided I'll most likely sell my Jeep and pick up something from some other dealership after I do some research I'm just tired of the nonsense and the horrible work done by these so called experts. More

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