Edward Pavlotsky | Page 4

Everything I could ask for in a car-procuring experience + Everyone I encountered on the Clay Subaru sales team was incredibly helpful. They had the car I wanted for the price I wanted and they weren't afraid Everyone I encountered on the Clay Subaru sales team was incredibly helpful. They had the car I wanted for the price I wanted and they weren't afraid of me shopping around like many of the other dealers were. Tony was my sales guy and since I already had located the car I wanted he just made it happen-- simple, effective, time-efficient process. Edward was super helpful and personable in the finance office and helped educate me on what I was getting myself into. Laura went above and beyond in helping me with the registration, and advocating for me when I ran into hiccups with my particular circumstances. Allison was incredibly efficient and effective getting me a quote for the car I wanted right away (which other dealers were secretive about, probably because they knew I could find a better price elsewhere). The place didn't have that gross, salesy feel like so many of the other places I had been to did (you know, with the sales manager visibly, literally, and physically watching over a legion of stressed salespeople who seem to hate their job). I imagine their corporate structure is, contrary to what I understand about most other dealerships, more conducive to fairly compensating its employees and delivering quality service to its customers... but I can only speak to the latter. Thanks so much, I love my new Subaru, and I hope that Clay continues to thrive in its business because there are some good people there selling great products and delivering better customer service than its competitors. More

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Excellent experience... I was very pleased with Will my sales rep. He was pleasant, patient, very professional and not pushy! When I arrived at the dealership to look at a ce I was very pleased with Will my sales rep. He was pleasant, patient, very professional and not pushy! When I arrived at the dealership to look at a certain car, noticed it didn't yet reflect the internet sales price on the vehicle that was sent to me by their receptionist, Jenny. Will honored the internet sale price w/o hesitation. I was pleased! He also listened to my few concerns about my chosen vehicle and we amicably agreed on solving the issues. Will ,is by far, the best sales rep. I have ever dealt with! Thank you for a refreshing car buying experience! More

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Excellent, quick service! Eddie and Amanda were extremely helpful in helping me find the right car for me, get approved and take my car home, gave me all possible/relevant opti Eddie and Amanda were extremely helpful in helping me find the right car for me, get approved and take my car home, gave me all possible/relevant options and explained everything thoroughly. They were super friendly, helpful, and got me the right price for my new car. They provided quick and excellent service and I would recommend them and this dealership to everyone! A+ for service. More

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Just Shy of Awesome My experience was fairly smooth and seamless. I connected in advance via online, and went to the dealership with a specific car to test drive. My serv My experience was fairly smooth and seamless. I connected in advance via online, and went to the dealership with a specific car to test drive. My service was good, I didn't really know the name of the salesperson who was helping me and I wasn't aware up front that there were no 2018 models in the car I was looking for available, they sent me a 2016 model that had everything I was looking for. The test drive was easy and comfortable. The trade-in experience was not that amazing...the used car manager was a bit sarcastic and rude without even introducing himself, and identifying me as my car model and not by name. I was able to negotiate a tiny bit and ensure the online price for the vehicle I was interested was honored. From the literature they sent me for the 2016 Legacy and from what was shared with me was that a full tank of gas was the Clay way, and yet I pulled out with less than half a tank - my POC said he'd honor that for my next oil change. I interacted with all men, and there was a bit of dominance rather than engaging across differences work, I think the dealership could make some improvements on this piece, especially in today's environment. Overall, my experience was good, I advocated for myself and was able to make some progress, reaching out online in advance was extremely helpful, and knowing exactly what model I wanted was important too. I did a lot of research from Consumer Reports and other reviews including spec reviews online. I enjoyed that they offered me water, the facilities were clean, have a popcorn machine, and cooled down the car before test driving (we were in the middle of a heat wave). More

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Not Like Other Dealerships After looking at cars at three other dealerships, I was lucky to find Eddy Pavlotsky at Clay. He had the car I wanted and with is help I got a test dr After looking at cars at three other dealerships, I was lucky to find Eddy Pavlotsky at Clay. He had the car I wanted and with is help I got a test drive, an independent mechanic opinion and a great deal in a day and a half. He then bent over backwards to get the car ready earlier than we had first agreed. he was professional, thorough, honest and friendly - as was everyone else I worked with at Clay. Just tell them what you need and they will help you find it. More

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