Eddie Sansone Jr | Page 16

Excellent service from Diego. He worked around the clock to make sure the sale went smoothly and it did. I would definitely go back again!! to make sure the sale went smoothly and it did. I would definitely go back again!! More

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We have been buying cars from Acura since 1999. Very happy with this dealership. We have never had a bad experience. We have becouacura people happy with this dealership. We have never had a bad experience. We have becouacura people More

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Exceptional Customer Service is alive & well at Acura of WF Exceptional customer service is alive and well at Acura of Wappingers Falls. From my initial online contact with Shelly Catania to my final interactio Exceptional customer service is alive and well at Acura of Wappingers Falls. From my initial online contact with Shelly Catania to my final interaction with Kevin Smith everything exceeded my expectations. Shelly set up my appointment with Sales Consultant Eddie Sansone and I can not emphasis enough how much of a pleasure it was to deal with Mr. Sansone. No pressure sales pitch just someone who was accommodating to my needs. Eddie took my wife and I on a test drive thoroughly explaining every detail of the vehicle. Upon our return he provided the spec/option sheet on the different available models of the RDX. Every detail was covered. The next person we had the pleasure of dealing with was General Sales Manager Philip Giorgio. Mr. Giogio took the time to present the different financing options available as well as leasing terms should we have decided to go that route. I am grateful for Mr. Giogio's flexibility and patience, we went over financing terms and rates ad nauseam and I am confident he did everything possible to ensure we reached an agreement we were both happy with. Once an agreement was in place Eddie Sansone and the behind the scenes Team at Acura of Wappingers Falls went to work on completing the necessary DMV/Insurance paperwork making for a seamless transition from old car to new. The next Individual to carry the torch of excellent customer service was Finance Manager Kevin Smith. Kevin thoroughly went over each and every detail from the extended warranty options to the financing terms explaining each document that I was signing off on. It is a process and it does take time but Kevin made the process far less tedious as we able to engage in informal conversation sharing some mutual interests. From there it was back to Eddie Sansone, instead of just handing me the keys and sending me on my way Eddie took the time again to go over the features of the vehicle, got me set up on my AcuraLink account, took pictures of my son and I with the car then escorted me down to the Service department to meet the members of the Service Staff. In addition to the aforementioned, I'd also like to make mention and recognize the ladies at the reception desk who were warm and inviting asking if my family would like to partake in any of the available treats the showroom had to offer. It was truly a pleasure experience. Here's to a long lasting relationship. Thank you, James Craft More

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New Vehicle Purchase I had a wonderful experience with the purchase of the new Vehicle. Everyone involved with the process was great. Phillip Girgio was very professiona I had a wonderful experience with the purchase of the new Vehicle. Everyone involved with the process was great. Phillip Girgio was very professional and accommodating. My husband and my self was strapped for time so Jason Fogelquist transported the car to our residence. I taught that was such a sweet touch. He went over the overall operations and I was very impressed with how knowledgeable he is. I believe he is s great asset to your organization. Overall very good experience. More

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