Ed Martinez
Ed Martinez at Weir Canyon Honda
Refer Me

Ed Martinez | Page 5

Internet Director

Weir Canyon Honda

8323 E La Palma Ave
Anaheim, CA 92807

Contact Me
4.8
50 Reviews

Professional, personal, family oriented and driven. I'm here to make your buying experience easy, transparent and upfront.

Dealership Experience

9 yrs, 3 mos

Industry Experience

9 yrs, 3 mos

Languages Spoken

English English

Spanish Spanish

4.8

50 Reviews

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50 Reviews of Ed Martinez

June 13, 2023

Dealership Rating
Employee Rating

From the Salesman Joe Piazza to the financing team Bryan Keroles; both of them were very friendly, kind and helpful. Thank you so much for your excellent and wonderful service. Very much appreciated. God bl More

by singjoy2008
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Piazza, Bryan Keroles

Jun 15, 2023

Weir Canyon Honda responded

Congratulations and welcome to the family! We're proud of our team for working together to ensure you left a happy customer. We hope to work together again in the future! Regards, Mike Russell General Manager mikerussell@weircanyonhonda.com

June 10, 2023

Dealership Rating
Employee Rating

They are attentive and have good customer service. They call you back and have good follow-through. More

by vazquez_mrs
Recommend Dealer
Yes

Other Employees Tagged: Joe Piazza

Jun 13, 2023

Weir Canyon Honda responded

It's a great pleasure to hear that you had an enjoyable car-buying experience! We look forward to seeing you at your first service visit! Regards, Mike Russell General Manager mikerussell@weircanyonhonda.com

May 31, 2023

Dealership Rating
Employee Rating

great customer service and helpful staff during car buying process. Very thorough and knowledgeable. Thank you. More

by nicole.austinwesley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eli Mickel

Jun 01, 2023

Weir Canyon Honda responded

It's our pleasure, Nicole. Thank you for the opportunity to earn your business and congrats on your new Honda. We hope you're loving it thus far and we are looking forward to seeing you here at your first service visit. Regards, Mike Russell General Manager mikerussell@weircanyonhonda.com

May 26, 2023

Dealership Rating
Employee Rating

The service department AND untruthful statements and promises that were made by the sales team that eventually came to light changed this experience completely. 1. Contacting a service rep to schedule More

by t.smithjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Joe Piazza, Tri Le

May 30, 2023

Weir Canyon Honda responded

Terry, We are discouraged to see that you have experienced multiple issues here and we would like the opportunity to speak with you and help address each one. Please contact me at your earliest convenience and I'd be happy to assist you. Regards, Corey Smith Service Director CoreySmith@weircanyonhonda.com

Jun 28, 2023

t.smithjr responded

The service department AND untruthful statements and promises that were made by the sales team that eventually came to light changed this experience completely. 1. Contacting a service rep to schedule an appointment only to find out a day before it was never scheduled. I should have known this by his nonchalant attitude and him not even bothering to ask or confirm my contact information, I had to ask “do you know my name and contact? He said Yep, Terry Smith? Got you all set.” Again, the appointment was never scheduled in their system. I only found out by calling to confirm myself. This delayed promised repairs another week due to my schedule. 2. Contacting service/parts to confirm part was available only to find out the part they said they were never delivered. 3. Finally arriving for the confirmed service appointment to be told the job would be completed in 45-mins to 1- hour to later be notified it would take 4-5 hours. Called 5 hours later for update since i never received one after the promised time to be told that it would NOW take to end of business. 4. Told I would be sent a link for a complimentary Uber ride back, since it is now finally complete. Never received the link. Paid $25.00 for a day full of run around and missed appointments. Of course the sales side would be great with misinformation pertaining to this service experience. Once you drive off and they have the sale, the customer service side of it just greatly diminished and was non existent. I understand things happen, things take time. It has to be done correctly yes… But this is simply just NOT customer service focused. Had the proper information been provided and communicated this all could have been avoided and scheduled around accordingly. But due to the disregard for my time or even my business is enough for me to recognize I don’t need to return to this location.

May 25, 2023

Dealership Rating
Employee Rating

ed and his team made the buying experience great. I would definitely recommend purchasing your Honda from them. More

by PAT45
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eli Mickel

May 26, 2023

Weir Canyon Honda responded

Thank you for your stars and recommendation, Pat! It's team effort here & it's our pleasure to deliver quality service. Congratulations on your new Honda and welcome to the family! Regards, Mike Russell General Manager mikerussell@weircanyonhonda.com

May 21, 2023

Dealership Rating
Employee Rating

Very clean and efficient customer service. My service was done earlier than expected with great care for the vehicle. My advisor, 613 Darrell J. Brannon, was very helpful with any questions I More

by LAUREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell J. Brannon

May 23, 2023

Weir Canyon Honda responded

Lauren, it's a great pleasure to hear that our team provided you with a 5-star service visit! Thanks for this quality review and we hope to see you soon. Regards, Mike Russell General Manager mikerussell@weircanyonhonda.com

May 21, 2023

Dealership Rating
Employee Rating

Weir Canyon Honda always provides great customer service. Everyone is friendly and willing to help you More

by BOBDAVIDSON3430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Smith , Brian Tritz, Marc Wiseman

May 23, 2023

Weir Canyon Honda responded

Thank you for always choosing us, Bob! We look forward to delivering another quality visit soon. Regards, Mike Russell General Manager mikerussell@weircanyonhonda.com

May 13, 2023

Dealership Rating
Employee Rating

Great customer service from the entire team! Ed my dealer was thorough, knowledgeable and made my car buying experience the best it could be. I’m satisfied and grateful and it was worth my commu More

by nicole.austinwesley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eli Mickel

May 16, 2023

Weir Canyon Honda responded

Nicole, it's wonderful to see that Ed & our team went the extra mile to provide you with a seamless car-buying experience! Thanks for this positive review and we look forward to working with you again! Regards, Mike Russell General Manager mikerussell@weircanyonhonda.com

September 28, 2021

Dealership Rating
Employee Rating

Excellent service and a real pleasure to work with Ed Martinez and Tri Le. We would buy from Weir Canyon Honda again More

by dcmelvin
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tri Le

Sep 29, 2021

Weir Canyon Honda responded

We want nothing but the best for our customers and we're so happy you had such a great experience with us! Enjoy your new ride and we can't wait to see you back here again! Regards, Mike Russell General Manager mikerussell@weircanyonhonda.com

August 22, 2020

Dealership Rating
Employee Rating

Ed Martinez helped my daughter and I buy a Honda Odyssey. Ed was very informative, helpful, not pushy and got us the exact car we wanted. the follow up was excellent and I Highly recommend Ed. Thank More

by kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 24, 2020

Weir Canyon Honda responded

Hi Kelly, Ed is awesome and we can't wait to tell him about your kind words! We hope you and your daughter are loving your new Odyssey and we can't wait to see you again! Regards, Mike Russell General Manager mikerussell@weircanyonhonda.com

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