Ebenezer Arthur | Page 13

William reached out to me when I was not expecting to buy a new car in fact my previous car was giving me problems. He was personable, friendly, honest and hilarious! I left the dealership feeling great abou a new car in fact my previous car was giving me problems. He was personable, friendly, honest and hilarious! I left the dealership feeling great about my decision. This was my 2nd vehicle from this dealership and plan to return again..... hopefully in the late future! Thank you for all your help! More

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Great service. Everyone from the sales staff to the finance staff work to get you what you want. Excellent dealership and I would highly recommend. finance staff work to get you what you want. Excellent dealership and I would highly recommend. More

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I needed to get another car to drive. My 1990 Isuzu Trooper was very "sick". I came in on a Tuesday night after work to look into getting another car before my 30 year old car died completely. I came i Trooper was very "sick". I came in on a Tuesday night after work to look into getting another car before my 30 year old car died completely. I came in around 8:00 PM and met with salesman Ed. He was very nice and I told him what was going on and he found a 2017 Chevy Cruze for me. We went for a test drive and I liked the car. Previously my family had always had a Ford or Mercury. This will be only the 3rd Chevrolet the my family has owned. By the time we returned from the test drive it was around 8:30 PM. Ed took my information and submitted my application. All the banks had closed by then so Derek came out and spoke with me and asked if I could come back the next morning. I was off from work the next day so I said that I could come back the next morning when the banks had re-opened. Ed said that he was off the next day but that would meet me at the dealership to finalize everything. I couldn't remember if they were supposed to call me or if I was supposed to come back the next morning at 10:00 AM . Well I goofed the next morning and I showed up the next morning after 10:00 AM when I hadn't heard from the dealership. I was supposed to wait for their call before coming in. Oops. Well Ed wasn't there but they gave him a call and told him that I was at the dealership. Ed was out running errands on his day off but was close by. He said that he would be there 10 minutes. I sat down at Ed's desk and he got some more information from me and they continued with the approval process. We'll Ed got me approved with a good finance company and I called my insurance agent to get the car set up for insurance coverage. I was leaving the dealership with my car just after 12:00 PM . Ed really helped me through the process. He is a really great person to work with and he even came in on his day off to help me. More

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Wonderful experience at the dealership, worked with salesman Joe Konish for the purchase of our new 2020 Silverado and we had a wonderful, easy, and fast experience, and will definitely be back in the salesman Joe Konish for the purchase of our new 2020 Silverado and we had a wonderful, easy, and fast experience, and will definitely be back in the future! More

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Excellent service Had my first service on my 2019 Buick Envision. Service team not only honored my appointment time, but also the estimated return to me. They are the m Had my first service on my 2019 Buick Envision. Service team not only honored my appointment time, but also the estimated return to me. They are the most knowledgeable, professional and courteous team I’ve dealt with, and I’ve been dealing with them for the past (4) years exclusively More

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Great place for a great deal. I bought the car I wanted optioned the way I wanted it at the price I was willing to pay. I was impressed. They found my car and offered to bring it I bought the car I wanted optioned the way I wanted it at the price I was willing to pay. I was impressed. They found my car and offered to bring it to my home the next day. More

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Quick and Exceptional Service Lamont was very professional, knowledgeable and efficient during the entire purchase process. He really helped me out of a bad situation and practical Lamont was very professional, knowledgeable and efficient during the entire purchase process. He really helped me out of a bad situation and practically worked a miracle! He made the process quite easy and quick with no issues whatsoever. I will surely come back in the future to purchase from Lamont and this dealership!! More

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Consumer needs first I want to truly thank everyone in the dealership. It was such a good experience. Donte was knowledgeable about the inventory be it used or new model v I want to truly thank everyone in the dealership. It was such a good experience. Donte was knowledgeable about the inventory be it used or new model vehicles. I never felt and pressure to purchase. My experience was really about my needs. The sales manager Erick was friendly. Other agents at the dealership chatted with me and added to this being such a positive car buying experience. More

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Easiest dealer trip Mike Lurie was outstanding. He had 3 cars ready for test driving right when we arrived based on what my interest was. Mike was professional and knowle Mike Lurie was outstanding. He had 3 cars ready for test driving right when we arrived based on what my interest was. Mike was professional and knowledgeable about each vehicle. More

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Best experience ever!!! I will always come back to Heritage Chevrolet Buick in Owings Mills from this point further!!! The sales associate Mike was so knowledgeable and p I will always come back to Heritage Chevrolet Buick in Owings Mills from this point further!!! The sales associate Mike was so knowledgeable and patient. He let me ask as many questions as I wanted and more than once. The Management, Erick and Tony, were also Amazing! They made sure that I had everything I could need or want. Even after explaining everything to me they made sure my husband had all the details as well. More

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