Dyiamond Jones | Page 2

Not sure if this falls on the dealer or the salesperson. Dyiamond and Trey were polite and courteous. Seemed to believe everything they told me. Let me just start with this was a stereo-typical car buy Dyiamond and Trey were polite and courteous. Seemed to believe everything they told me. Let me just start with this was a stereo-typical car buying experience... 1. First price presented for the vehicle was $2K over displayed price 2. First trade offer was $4K below generic estimate from their website 3. Took four+ hours to get to a fair deal; be ready to have to wait them out. 3. They couldn't fill the fuel tank when I was there so they said they would reimburse me for a full tank... then it was half a tank... then it was just $50... which never materialized... 4. Was told I would get my second key fob when I picked up my plates... Pick up the plates, no second key fob... 5. Asked about tire being low on test drive but was assured it was fine... My mistake.. Tire was plugged and could not be repaired safely... 6. Be sure to dig into the CarFax report a little, mine took a detour to Michigan between Florida and Texas; Not sure the story - fingers crossed. Morale of the story - come prepared to negotiate & haggle, they are going to tell you everything you want to hear, but don't leave without getting everything they promise. Would I go back to them again? Maybe, for the right vehicle, but I know what I am getting into now. More

by kdhall713 Verified Customer Verified Customer

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My sales woman was great Arin and diamond really took care of me . I already recommended everybody I know . care of me . I already recommended everybody I know . More

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My sales reps were nice, understanding, somewhat informative. But it's the hindsight that bothers me. I let the process happen and that's on me, but lots of information was withheld from me during e informative. But it's the hindsight that bothers me. I let the process happen and that's on me, but lots of information was withheld from me during every step of the process. And then while speaking to someone about the issues I was cut off, talked over, and was being gas lit into thinking they didn't do anything wrong. After the financing the vehicle I was left to sit in a room for 45 minutes with no idea what was going on. After leaving that night I realized I left something insurance related in the trade in. I left multiple messages with multiple people about an issue and it was never addressed with me. I had to have someone call in my place to get any traction on resolving the situation over 7 hours later. As a first time new car buyer, I feel taken advantage of, but I also didn't know what to ask during the process. Take the review as you will, my story could be an outlier. But that's my experience. More

by zh552200 Verified Customer Verified Customer

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