Dulcinea Pimentel
Service Advisor
Subaru Superstore of Surprise
13090 N Autoshow Ave
Surprise, AZ 85388
Originally from Phoenix Arizona, I began my career in the Automotive Industry a little over 20 years ago. I have two children whom I love very much, as well as 3 dogs. When I am not at work, I enjoy morning walks while it is still cool outside, gardening, crafts and baking. I look forward to providing you with the best customer service upon arrival to Subaru Superstore of Surprise!
Read more17 Reviews
Write a Review17 Reviews of Dulcinea Pimentel
March 23, 2024
I would not hastate to buy a Subaru from Ronnie again. This guy knows his stuff Just let him know what your looking for. They did not have what I wanted and Ronnie made it so easy to order, even though I This guy knows his stuff Just let him know what your looking for. They did not have what I wanted and Ronnie made it so easy to order, even though I had to wait its worth it to get what I wanted. other dealerships kept trying to sell what is on the lot and pay for things I didn't want. Ronnie Johnathan thank you. Not pushy or the xx sales stuff. made me feel comfortable and a true customer. Even sitting with finance they offer few extra addons and warranty stuff with out twisting your arm very easy process. This is my 1st Subaru. My wife and I looked at other car makes and felt Subaru is the best fit, the staff was icing on the cake. Thank you all and ask for Ronnie when looking into a Subaru. More
Other Employees Tagged: Todd Ackley, Ronnie Ramirez , Johnathan
March 20, 2024
Top-notch and professional through all the phases of car buying. Alexander was knowledgeable yet understood our situation and did everything he could to make it an enjoyable experience. Would recommend surp buying. Alexander was knowledgeable yet understood our situation and did everything he could to make it an enjoyable experience. Would recommend surprise Subaru to anyone looking for a new car or potentially used car. Thanks guys it was great. More
Other Employees Tagged: Charles Inman, Mark Mauer, Todd Ackley, Alexander Milkman
March 01, 2024
You cannot turn off the radio on a Subaru! You can't be trusted because you are just one of the stupid public morons. You are required to read a notice on the screen to "Be careful, obey laws You can't be trusted because you are just one of the stupid public morons. You are required to read a notice on the screen to "Be careful, obey laws, etc." Some teenage engineer at Subaru decided to make you listen to the radio blast you out of the car every time you start the car. If it's set to some dirty RAP station, you get to start your car and grab the volume control to save being embarrassed by what You're listing too. Subaru says this is normal and there is no fix. "xx" The cup holders are set so far back on the Forester model that you will have to be double jointed to get your drink. Don't even try if you're driving. The GM of this facility said he would look into the radio problem and would keep us in the loop. After a couple of calls, we never heard from him again. The service departments all over the country know about this problem but can't provide a programming fix. No Subaru ever again for us. We paid cash for our car. Once they have your money, the service disappears. Stick with Toyota or Honda. They are Japanese cars too but you have choices there. More
Other Employees Tagged: Mark Mauer, Dale Crosby, Mikael Barbes
February 12, 2024
The sales staff were helpful and not too pushy. The service staff are also incredibly helpful and kind. Overall a great experience! The service staff are also incredibly helpful and kind. Overall a great experience! More
Other Employees Tagged: Glenn Craney, Tina Dillon, Mikael Barbes , I feel terrible nkt remembering but Mikaels
February 10, 2024
Great experience all around! Mikael and his team were easy to work with. After hearing the nightmare we went through, they worked with us to get us exactly what we were wanting. Mikael and his team were easy to work with. After hearing the nightmare we went through, they worked with us to get us exactly what we were wanting. I’ve been coming to Subaru of Surprise for many years and would recommend them time and time again! More
Other Employees Tagged: Todd Ackley, Mikael Barbes
February 09, 2024
Best car buying experience ever. We got the car that we really wanted. No high pressure to buy a car . Or good guy bad guy let me talk to my boss for a better deal . This dealership We got the car that we really wanted. No high pressure to buy a car . Or good guy bad guy let me talk to my boss for a better deal . This dealership is the place to go for a new Subaru. More
Other Employees Tagged: Mark Mauer, Todd Ackley, Alexander Milkman
January 29, 2024
Wonderful and beautiful agency. Everyone involved were knowledgeable and most helpful. We are thrilled with our new vehicle!!! Everyone involved were knowledgeable and most helpful. We are thrilled with our new vehicle!!! More
Other Employees Tagged: Charles Inman, Glenn Craney, Mark Mauer, George Palmer
January 28, 2024
Had a great buying experience with Alex in internet sales. Service has always been great sales. Service has always been great More
Other Employees Tagged: Alexander Milkman
September 25, 2023
The Subaru Superstore of Surprise is absolutely amazing. They are always very welcoming and make the process of buying a car very easy. They keep you informed of everything during the process and even accom They are always very welcoming and make the process of buying a car very easy. They keep you informed of everything during the process and even accommodated my kids while we were signing papers. I will always recommend them while we live in AZ. More
Other Employees Tagged: Charles Inman, Glenn Craney, Mark Mauer, Todd Ackley, Dale Crosby, Tina Dillon