Drew Suslavich | Page 2

I can never go in for what I came for, they always try to upsell. The service clerk was nice and I know she’s just doing her job, but it’s frustrating that every time I go in there I end up spending 400-500. upsell. The service clerk was nice and I know she’s just doing her job, but it’s frustrating that every time I go in there I end up spending 400-500. More

by ADJACKSON6488 Verified Customer Verified Customer

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Chandler and especially Drew did a great job. However, I was disappointed at One, the high pressure to buy the extended warranty......and, two,.... not one time during the entire process did a " However, I was disappointed at One, the high pressure to buy the extended warranty......and, two,.... not one time during the entire process did a "Sales Manager" ever acknowledged us, introduced themselves, and lastly, said a simple "thank you" for buying a vehicle. I went to your facility after previously buying FIVE Hondas at Voyles, in Marietta was expecting more. Drew was the only helpful that day. More

by DABORKOWSKI1 Verified Customer Verified Customer

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People very professional; service good--always grateful that I chose to do business with Shottekirk Honda--They are always trying to better every department--thank you. Judy Howard that I chose to do business with Shottekirk Honda--They are always trying to better every department--thank you. Judy Howard More

by JTHOWARD1032 Verified Customer Verified Customer

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Dalton and Drew were fantastic. Whole financial experience wasn’t. I felt things weren’t explained as they should have been. Also, damages were on the car that we didn’t see the Whole financial experience wasn’t. I felt things weren’t explained as they should have been. Also, damages were on the car that we didn’t see the day of purchase and nothing will be done about it. More

by DSHARP713 Verified Customer Verified Customer

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Folks were very friendly and helpful. They went above and beyond the call of duty to make me feel welcome with outgoing personalities and update on my status. They went above and beyond the call of duty to make me feel welcome with outgoing personalities and update on my status. More

by aboydstone Verified Customer Verified Customer

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I thought my car purchase went really well and Drew was very attentive to help make the sale! The only suggestion I'd make is to offer the No Worries Plus warranty as an option and not something you have very attentive to help make the sale! The only suggestion I'd make is to offer the No Worries Plus warranty as an option and not something you have to purchase with the car. But overall, I had a positive experience working with Drew and the dealership. More

by PAPAWHITENH Verified Customer Verified Customer

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Excellent interaction with sales staff. Was able to see and drive the vehicle I wanted/bought. 1st car buying experience in 10 years at an unfamiliar dealership, so was pleased with outco Was able to see and drive the vehicle I wanted/bought. 1st car buying experience in 10 years at an unfamiliar dealership, so was pleased with outcome. More

by SUZY5627 Verified Customer Verified Customer

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Jordan was very helpful, professional and friendly. I liked the email/text confirmations and car ready texts, and the ability to schedule and reschedule online. When I was leaving Drew took time to sho I liked the email/text confirmations and car ready texts, and the ability to schedule and reschedule online. When I was leaving Drew took time to show me the new 2024 Pilot and listened to feedback regarding my 2012 Pilot. He was not a pushy salesman which I appreciate. I will definitely use both Jordan and Drew (Andrew) again. More

by CLAUDIAW0 Verified Customer Verified Customer

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Shottenkirk Honda is hands down one of the best dealerships I’ve ever worked with. Chandler, Michael, and Richie worked endlessly to get me the perfect deal. Highly recommend Shottenkirk Ho dealerships I’ve ever worked with. Chandler, Michael, and Richie worked endlessly to get me the perfect deal. Highly recommend Shottenkirk Honda. More

by Parker N. Verified Customer Verified Customer

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Drew was awesome and I would give him a 5. Unfortunately the dealer has very inefficient processes that wastes the buyer’s time. It took us 10 to 11 hours to purchase a vehicle, and ,most of t Unfortunately the dealer has very inefficient processes that wastes the buyer’s time. It took us 10 to 11 hours to purchase a vehicle, and ,most of that time was spent waiting. We test drove a truck, but had to return the next day when a vehicle was located to negotiate pricing. Vehicle arrived the following day and we scheduled 4:00 pm to sign the papers and pick it up expecting no more than 2 hours tops. No, it was 9:00 pm before we left and we were starving as we missed our dinner plans. And there were no issues to be resolved. Just inefficiency! Then I had to come back on Monday due to a snafu. Listening to the finance manager mark down warranties gave me the feeling that Honda’s warranties are subpar as well. There is a better way than running down your brand. I bought an Acura a couple of months ago, and it was just over two hours for the entire process from walking on the lot to signing papers. Buying a vehicle shouldn’t take hours of hanging around the showroom. You have some great employees. Please Evaluate your processes so that your customers aren’t hanging out for hours to sign a few papers. It is frustrating for the buyer and reduces your referrals. More

by KEN.WATKINS50 Verified Customer Verified Customer

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