Drew Paris
Drew Paris at Lombard Ford
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Drew Paris | Page 3

Service Dept Manager

Lombard Ford

385 New Hartford Rd
Barkhamsted, CT 06063

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4.6
148 Reviews
4.6

148 Reviews

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148 Reviews of Drew Paris

November 22, 2023

Dealership Rating

A as usual pleasant experience. Responsive to my questions and willing to get the job done right. More

by valerie159
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Kyle Greenberg , Jackie in Parts

Nov 22, 2023

Lombard Ford responded

Always a pleasure to assist you! Thank you for your kind remarks and your patronage. Happy Holidays to you. Stay safe. Your friends at Lombard Ford

November 13, 2023

Dealership Rating
Employee Rating

Lombard Ford is always the best. Everyone is knowledgeable and courteous. Excellent service as always. More

by jtibbets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Greenberg , John Cersoli

Nov 13, 2023

Lombard Ford responded

You're too kind. Thank you for your time and your thoughts. We always try our best to do the best! Happy Holidays to you. Your friends at Lombard Ford

November 13, 2023

Dealership Rating
Employee Rating

Wonderful customer service and attention by service team to resolve the issue quickly and professionally! More

by RYAN181124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Greenberg , John Cersoli

Nov 14, 2023

Lombard Ford responded

Always good to learn that we could resolve your vehicle issue quickly and professionally. Thank you for your business. Your friends at Lombard Ford

October 23, 2023

Dealership Rating
Employee Rating

Service department was helpful, efficient, friendly and worked well as a team. Would recommend them to anyone needing automotive service. More

by Satisfied customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Greenberg , John Cersoli

Oct 24, 2023

Lombard Ford responded

We're so happy that your happy with our service. We also appreciate the fact that you would recommend us. We'll be here for you for all your service needs. Take care. Your friends at Lombard Ford

October 19, 2023

Dealership Rating
Employee Rating

Great service, in and out for an easy issue with my blind spot alert. I will come back for all future service needs. More

by GUSGRIMES86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2023

Lombard Ford responded

We'd be grateful to see you again sir. That blind spot alert is a great feature to have. Glad it's working properly now. Your friends at Lombard Ford

October 19, 2023

Dealership Rating
Employee Rating

Drew and Kyle were very helpful and courteous to me in regards to the brake issue I was having. They also explained the cost of the service very clearly. Greatly appreciate the excellent work done on More

by Sdwyer0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2023

Lombard Ford responded

So happy to hear you are satisfied with the service we completed. We're sure you feel a lot safer now. ;) Your friends at Lombard Ford

September 30, 2023

Dealership Rating
Employee Rating

This is the second time this dealership did recall work on two different vehicles, when I got the vehicles back there was a pile of dirt and stones on the drivers side floor. One vehicle they scratched the More

by JIM.LAGASSIE
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kyle Greenberg

Oct 02, 2023

Lombard Ford responded

I apologized for the mess and offered to clean it and you told me you would take care of it. I also said I would address the floor mat getting dirty and cleanliness with the technicians. I walked back into the shop and talked with them. We have some new techs that are still in training and we are working on things with them. Out of goodwill we paid for half the kick panel that was scratched and the reason we did half was because the passenger side one is all scratched up as well which we didn't even touch that side so to try and blame us for the scratches seeing how the other side was I didn't think it was entirely fair. Again I am sorry for the floor mats being dirty and I had no problem cleaning it.

August 28, 2023

Dealership Rating
Employee Rating

A person shouldn’t have to tell a service department what the problem is and still not have it fixed. Very poor customer service. Would not go back to them. Bought two vehicles from them and I don’t plan on More

by terrencerkg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kyle Greenberg

Aug 29, 2023

Lombard Ford responded

I am sorry you felt that your service wasn't good enough. You came in and had oil leaking from the valve cover gaskets and coolant leaking from the upper radiator hose and t-connector we replaced those under warranty per Ford warranty we drove it put it back in the air and checked it no more leaks were present you came and got it and took the vehicle. then a day or two later you call because you can't keep coolant in the truck its just pouring out we send a tech out to you and find that your water pump blew up. Your water pump wasn't leaking when we did the initial repair it never would have made it to your house or on our test drive with the way it was leaking coolant. We got it back into the shop and fixed the water pump under warranty and got it back to you before you left for your vacation so you could tow with it.

August 24, 2023

Dealership Rating
Employee Rating

I have nothing, but great things to say about Lombard Ford! I like the home like atmosphere there and everyone there is very cordial, friendly and don't try to aggressively sell you a lot of things. It More

by Sdwyer0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Greenberg , Mark Jones, Rob Lombard

Aug 25, 2023

Lombard Ford responded

What a touching testimonial Mr. Dwyer. Thank you so much for it, and your business. It's always our pleasure to see you sir. Your friends at Lombard Ford

Sep 01, 2023

Sdwyer0 responded

Keep up the great work, folks! I greatly appreciate all you do for us customers!

July 27, 2023

Dealership Rating
Employee Rating

Good service, good location for my self residing in Winsted. I have purchased several vehicles from Lombard starting in 1987. More

by STEC.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Greenberg , John Cersoli

Jul 27, 2023

Lombard Ford responded

We're only a hop and a skip away. ;) We TRULY appreciate your many years of business. Hopefully we'll be able to assist you for many more years. Stay safe. Your friends at Lombard Ford

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