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Douglas Montalbano
Douglas Montalbano at Toyota of Kenner
Refer Me

Douglas Montalbano | Page 3

Service Advisor

Toyota of Kenner

2460 Veterans Blvd
Kenner, LA 70062

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4.8
528 Reviews

Dealership Experience

14 yrs, 10 mos

4.8

528 Reviews

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528 Reviews of Douglas Montalbano

February 03, 2024

Dealership Rating
Employee Rating

5 Everyone is so professional Location near my home, appointments are on time Nice waiting area with coffee More

by JKXRAY2008
Recommend Dealer
Yes

Other Employees Tagged: Douglas Montalbano

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Feb 08, 2024

Toyota of Kenner responded

Such wonderful news! We love receiving positive feedback. It provides some assurance that we are achieving the standard of customer service for which we strive. Thank you for sharing.

February 01, 2024

Dealership Rating
Employee Rating

Very pleasant and easy to deal with Put me at ease when I have to do car repairs More

by TOYOTA FAN
Recommend Dealer
Yes

Other Employees Tagged: Douglas Montalbano

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Feb 07, 2024

Toyota of Kenner responded

Thank you for sharing your service experience. Doug is one of our best Service Advisor. He is very knowledgeable and trustworthy. It is reassuring to hear that you had a pleasant experience with us. We look forward to servicing you in the future.

December 02, 2023

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Employee Rating

Took me immediately, listened to my issue, and sent my vehicle into service. Got my vehicle back shortly. More

by gene.ferniz
Recommend Dealer
Yes

Other Employees Tagged: Douglas Montalbano

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Dec 04, 2023

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

December 02, 2023

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Employee Rating

Doug Montabano and Lenny Thomas are very helpful and always willing to go the extra mile to help make your experience the best. More

by sean.doodle.jtkv
Service Price Transparency
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Recommend Dealer
Yes
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Dec 04, 2023

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

December 02, 2023

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Employee Rating

Both Sheila and the Toyota team are professional, polite, and fast. Sheila remembers who I am and makes me feel valued as a customer. More

by Judy Lerch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Burgess Sr, Shelia Leblanc

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Dec 04, 2023

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that Shelia and our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

December 01, 2023

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Employee Rating

Doug made it super easy, got there to drop my car off, loaner car was ready. I was in/out within 15 minutes. Then when my car was ready just as fast and easy More

by nguhman
Recommend Dealer
Yes

Other Employees Tagged: Douglas Montalbano

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Dec 01, 2023

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that Doug took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

November 30, 2023

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Doug is the best. He truly knows what customer service means. I will only deal with Doug. More

by Stacey
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Recommend Dealer
Yes
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Dec 01, 2023

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that Doug took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

November 28, 2023

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Employee Rating

Pleased with the company so far. always up front with me. I Enjoy that. Love More

by paulinehuynh3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bang Bui, Erick Burgess Sr, Shelia Leblanc, Lenny Thomas, Kerry Cella, Takiyah Cavilear, Mariano Gomez , Jason Eddlestone, Brett Hernandez

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Nov 28, 2023

Toyota of Kenner responded

Thank you for sharing your experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

November 25, 2023

Dealership Rating
Employee Rating

Excellent car excellent service. I would not shop or work with anyone else. A very special place! More

by cwbrierre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelia Leblanc

Helpful
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Nov 28, 2023

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

November 24, 2023

Dealership Rating
Employee Rating

They always find a way to get my money. ????? Very suspicious I don't feel comfortable, why every time they charge me for extra repairs,??? More

by LINDALORENA61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Nov 27, 2023

Toyota of Kenner responded

Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations. Providing excellent customer service is a priority for us, and we regret that you felt differently during your visit. We take all feedback seriously as it helps us improve our processes. We welcome the opportunity to hear more about your visit. If you're open to discussing your experience in more detail, please reach out to us directly at our Service Department. We appreciate your review and hope to have the chance to serve you again in the future. Sincerely, Ray Brandt Auto Group

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