Doug Porter

Will never buy from Acura if Wichita again I purchased my Ford Explorer from Acura of Wichita almost 60 days ago. I waited to do this review to see if the dealship would make things right first I purchased my Ford Explorer from Acura of Wichita almost 60 days ago. I waited to do this review to see if the dealship would make things right first. To start with, when i was doing the paperwork for the purchase of my new car, i felt very pressured to purchase the extended warranty. When I didn't, you could tell that everyone's hospitality had instantly changed. I was told that they could not find the owners manual and that it would be mailed to me when they do. I still have not received the owners manual for my car. Today I finally decided to go to a different dealship and pay for my keypad code to be reset myself considering its been almost 60 days with no success from the dealship. 3 Days into owning The car I had a tire pressure sensor light come on, my automatic seat quit folding up, both of my keys wouldn't work from time to time, and my trunk wouldn't pop with The bottom. I called the dealship and no one seem to know how to do anything on the car (check tire pressure, figure out why the trunk isnt popping, etc) and could not ever get a hold of The manager who previously owned The car. Instead I was just told that "That is the reason we sell these extended warranties, because used cars have things go bad sometimes. Which just upset me even more, because I shouldn't have all these things go wrong within the first couple days of owning it! It happened to be that the car was owned by the manager of the dealship before I purchased it. Numorous times i have called with questions about the car and with no owners manual i couldnt figure it out myself. She still hasn't found the manual or the keypad code and it's been almost 60 days later. Also, my messages to the manager were RARLY returned. I will never be buying again or recommending this dealship to anyone. I feel that they have never made anything right with me and the only good experience I had with the dealship was Samantha and Dave who helped me find the vehicle which would fit my needs. More

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My 1st Acura MDX I would recommend my friends to Earl. He friendly and help you with all you need to make sure u happy when u got your car and important thing is good I would recommend my friends to Earl. He friendly and help you with all you need to make sure u happy when u got your car and important thing is good deal to me!!! Thanks Earl!!! More

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Best buying experience ever! Acura of Wichita is by far the best dealership at ever done business with. From dealing with Doug Porter the sales manager and also team member Saman Acura of Wichita is by far the best dealership at ever done business with. From dealing with Doug Porter the sales manager and also team member Samantha, it has been top notch across the board. Don’t say that lightly. But I said no and genuine apart they went above and beyond without pressure and simply answered my questions, and treated me with integrity and respect They did not push her sway me one way or another they just help me make a good buying decision. More

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Got my dream car here! This entire team needs to be commended! From the moment I met Earl Wood he displayed genuine interest in what I wanted in my dream Acura MDX . Earl sp This entire team needs to be commended! From the moment I met Earl Wood he displayed genuine interest in what I wanted in my dream Acura MDX . Earl spent a great deal of time with me never wavering in his interpersonal skills or patience. When I met Doug Porter and the General Manager Matthew Kowalski I knew I was dealing with impeccable leadership. This team has made a lifetime raving customer out of me. As a business owner I know first hand the importance of referrals from customers they have mines. Sincerely Regina Miller More

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Sales gets the business, service keeps it Appreciate their willingness to come to me and work with my busy schedule. Had Claudia not offered me an overnight loaner and been so flexible with me Appreciate their willingness to come to me and work with my busy schedule. Had Claudia not offered me an overnight loaner and been so flexible with me being out of town, I never wouldve looked to trade. The sales people are great but having an exceptional service team that will come to me will keep my business since I’m from a small town that can’t service the car. All people I dealt with were very friendly. More

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2014 Acura MDX Overall great experience. Samantha was knowledgeable about the product, answered my questions and was not high pressure. Thanks for making it an easy Overall great experience. Samantha was knowledgeable about the product, answered my questions and was not high pressure. Thanks for making it an easy process to purchase a great car. More

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Purchased of an RDX. Sales person Samantha Abbott took the time to explain the difference between the MDX and RDX models. She explained financial options to fit our needs Sales person Samantha Abbott took the time to explain the difference between the MDX and RDX models. She explained financial options to fit our needs. She introduced us to the service manager Claudia. She did everything she could to help us make the right choice. More

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No pressure experience Excellent dealership. Samantha and the crew at Walser Acrua provided a no pressure buying experience. My wife and I actually enjoyed buying our Edge. Excellent dealership. Samantha and the crew at Walser Acrua provided a no pressure buying experience. My wife and I actually enjoyed buying our Edge. I have already recommended them to two clients. One of my clients purchased a Lexus, he was impressed with the buying experience. . More

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Acura Lease I was looking for a car months ago so I appreciated that they remembered and when a car that fit my needs came across they contacted me. The sales per I was looking for a car months ago so I appreciated that they remembered and when a car that fit my needs came across they contacted me. The sales person was personable and made me feel comfortable. Knowledgeable and relatable as well. More

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Great experience I was eyeing for a new car and Earl did such a fantastic job trying to find the perfect car for me and my family. He found me my car quickly and eve I was eyeing for a new car and Earl did such a fantastic job trying to find the perfect car for me and my family. He found me my car quickly and even though we had some hurdles to overcome, he stayed in communication with me daily, which I appreciated. The whole team made everything so easy and was very accommodating. I recommend this dealership, especially Earl, to everyone! More

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