Donna Rogers

Such a horrible company paid these people 38 grand to fix my truck they told me a month to do it it's now been 6 months of crap from them they just steal your money and your vehicle you call to find out when my truck they told me a month to do it it's now been 6 months of crap from them they just steal your money and your vehicle you call to find out when it's done and all they do is lie and get mad at you I'd advise staying away from them More

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A Year later and still fighting to get the problem solved. In May 2013 My truck started burning oil so I brought it into Shaw GM to get the problem resolved. They topped up my oil and was told to come back whe In May 2013 My truck started burning oil so I brought it into Shaw GM to get the problem resolved. They topped up my oil and was told to come back when it started burning the oil again. I brought my truck in within 3000KM and they booked my truck in to get the pistons and rings soaked which we were told was a 6 hour job. I continued to call as time went passed and was getting no answer as to what was going on with my truck. After 3 weeks I had gotten my truck back and was only offered a rental the day before my truck was finished, as I was unaware I could get one while my truck was in the shop. When I left I was asked to do an oil consumption report so every other time I filled the truck with gas I would check the oil and mark it down with what conditions I drove in (highway or city) the oil level and the kms. After 3000KM I brought my truck back into Shaw and was told I wasn't allowed to fill out the oil consumption report and that we would have to start again and I would have to bring my truck in every fill up of gas. Once I finished this oil consumption report at another 3000KM I was told the service techs that were filling out the oil consumption report weren't allowed so that oil consumption report was also VOID so we would have to start it for a third time. The third time we did the oil consumption report I had to have the head mechanic fill out the oil consumption report. Once I was part way through the third consumption report and burnt enough oil to not show on the dipstick (2L) they agreed to take the truck in to replace the pistons unless they found scoring in the cylinder then I would get a new engine block. Over a year later and I finally got the new engine block a week ago. I brought my truck into Shaw GM in March 2014 because my engine light was on and was burning oil. They cleared the codes after the truck being in the shop for 3 days but didn't know what the codes were so it wouldn't be under warranty, so I was told I had to pay and they would figure out whether to re-reimburse me later. While my truck was in the shop I needed a vehicle to get to work and they rented me a truck saying if the issue wasn't covered under warranty I would have to pay for the rental. When I picked up my truck I noticed the check engine light was on before I could even drive away and went back in to be assured that it wasn't on when they pulled my truck around front and cleared the sensors again. After calling a few times and getting no progress, I called GM Canada. GM Canada told me it would have been covered under warranty as all sensor were covered under warranty and the rental should have been covered as well and asked Shaw GM to pay me back the cost. I have been speaking with Shaw GM for 4 months already trying to get them to issue the check. I just received a check and it is $200 short of what it is suppose to be. More

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I have brought a number of vehicles to Shaw for service over the past few years. Staff have always been friendly and helpful, however more importantly, Shaw staff have worked very hard to resolve some diff over the past few years. Staff have always been friendly and helpful, however more importantly, Shaw staff have worked very hard to resolve some difficult issues. The technical knowledge of staff along with ongoing persistence have resulted in positive results I've not seen from other dealerships. As a customer I believe that my standards for expected for overall service satisfaction are quite high and in the past have not been met by many service agencies. I do not hesitate to use Shaw as a service provider. One of the shop foremen (Matt) has worked diligently with the service technicians to make sure all my problems have been addressed. Most recently I had taken in a Buick Enclave with a power steering noise, air bag lamp, front end clunk intermittent navigation radio and a power seat that jerked quite sharply with any fore/aft movement. These problems have now been resolved. Thanks! More

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I am a Shaw GMC customer. Always have been, always will be. The service experience there is the absolute best in Calgary. I live 15 minutes outside of the city and drive past closer dealerships to get to be. The service experience there is the absolute best in Calgary. I live 15 minutes outside of the city and drive past closer dealerships to get to Shaw. Extremely helpful and knowledgeable staff. Sales reps are friendly and attentive in helping acquire the right vehicle. Have been to many dealers in the province, but there aren't many that come close to comparing what Shaw offers. I wouldn't recommend taking a vehicle anywhere else. Great Job!! More

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Donna was very friendly and helpful, despite the service centre being super busy. Our car was looked at and diagnosed for a reasonable amount. I would recommend this location over any other I've been to in centre being super busy. Our car was looked at and diagnosed for a reasonable amount. I would recommend this location over any other I've been to in Calgary. More

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Much better service on this visit as compared to previous ones. Work was finished in a timely manner, but expected a few more things to be done. In the ad we had it said tires would be balanced and they wer ones. Work was finished in a timely manner, but expected a few more things to be done. In the ad we had it said tires would be balanced and they were not. More

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I purchased a used 2011 F150 from CMP on 36th on July 27th, 2013(Deal 294735). When I purchased the vehicle it had 51863km on the odometer. After about a month and a half , say late August I started to 27th, 2013(Deal 294735). When I purchased the vehicle it had 51863km on the odometer. After about a month and a half , say late August I started to notice the pedal pulsating when stopping my truck. Strange , I thought a vehicle that has been certified under Optimum Warranty and with less than 5,000 km on it and the brakes are going already ? I also purchased an extended warranty which I was told was a "bumper to bumper" warranty should anything go wrong by the staff at CMP on 36th St. I was also told that I could service the truck at any "CMP" dealership including Shaw GMC on Blackfoot which is reasonably close to where I live. 1) After several attempts to get it in for service , finally I brought the truck in for service on September 26th, 2013(Job #T3850 , 54992km odometer) . Donna contacted me on the afternoon of the 26th and stated that I had two options ;1) change the oil and pick up the truck that afternoon and re-book the brake job, or 2) leave the vehicle overnight and have the brakes fixed and pick it up the next afternoon. I wanted the brakes fixed so I wanted to leave it overnight. She informed that the brake job would not be covered under warranty and that I should contact the sales person at CMP to see if they could offer a PO to pay for the service costs of roughly $110. This was helpful as I contacted CMP and Charles Appleby in Sales. "No he didn't have the authority to help me , but call Mel the used car sale manager". After calling Mel and Mel explaining that there was "no warranty" on brakes , I paid the $110. So where should I begin; The Optimum warranty that I was told came with the car was a "90 day or 5,000km " warranty was usless. The bumper to bumper warranty that I purchased in addition was also useless. Shaw GMC(CMP) did not sell me the vehicle it was CMP on 36th so they get the same note for you folks reading this at Shaw. 2) So I am suppose to rate the service at Shaw , it was ok I appreciate the help Donna gave me , however it was not a seamless experience; a) I asked about a "block -heater " cord this issue was never even addressed. b) When I picked the vehicle up on Thursday , September 27th 2013 I began driving home and heard a "noise" like I was dragging somethin under my vehicle. I stopped on Blackfoot trail and checked underneath my vehicle and to my surprise the "groundshield" had not been installed properly and was dragging on the ground on one side of the vehcile. I propmptly removed the "groundshield" placed it in the cab turned the vehcile around and returned to Shaw's service department. I met with the mechanic and it was reinstalled. 3) I only have had two other experiences ; Advantage Ford and Shagganappi GM and I have to say the other experiences were "seamless" from point A-Z. There were always minor issues but they were resolved ...So why am I taking the time to write this ? Well, as a consumer I purchased three trucks from Advantage Ford and I would recommend Ford to my friends who are looking at buying a truck. I can't say that I would recommend CMP or CMP Shaw to people based on my experience so far. I'm not going out of my way to slug a GM dealership , I merely reflecting on the service experience , it wouldn't matter if it were GM, Toyota , or Ford More

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