Donna Mauney | Page 5

Treated like a Queen Talked with John Rails about a car on the phone. I told him I'd be dem in 20 minutes and this guy was waiting at the curb for me with a tag to test dr Talked with John Rails about a car on the phone. I told him I'd be dem in 20 minutes and this guy was waiting at the curb for me with a tag to test drive the car I wanted to look at. They gave me a very fair price fr my trade in and met my monthly budget. I even got a loyalty warranty offer fr peanuts. These guys detailed the car while I waited, sent me home with a full tank of gas! This deaership is a family. They will d whatever it takes to earn your business including having a resident cat for you to pet :-) John Rails orchestrated an unbelievable deal from start to finish!! Tell'em Lisa sent 'cha. :-) :-) :-) :-) More

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new cherokee Matt Tucker was very knowledgeable and helpful in my purchase. He is patient and answered all my questions fully, and showed me all the features. He Matt Tucker was very knowledgeable and helpful in my purchase. He is patient and answered all my questions fully, and showed me all the features. He set up my Bluetooth linkto my cell phone. Matt has since helped me on several visits. He is very personable and will make anyone's buying experience a pleasure. In addition Chuck has been great with the service area. I really appreciate him. And Donna always greets you with a smile and is helpful with questions also. More

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Extremely pleased and highly recommend! I would like to thank my salesman Matt Tucker for his patience, professionalism, courtesy and respect that you have shown us through our purchase expe I would like to thank my salesman Matt Tucker for his patience, professionalism, courtesy and respect that you have shown us through our purchase experience at Lake Norman CDJR. I am amazed at the extensive knowledge that you have about every facet of our new vehicle. You are extremely personable and a valuable asset to the sales staff. Thank you for the easy informative purchase experience. We look forward to our next purchase and service visits because of the friendly helpful atmosphere. More

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Terrible Service I serviced my first Grand Cherokee with LKN Jeep for YEARS frankly because it was the closest dealership to me. I bought my 2014 Grand Cherokee from t I serviced my first Grand Cherokee with LKN Jeep for YEARS frankly because it was the closest dealership to me. I bought my 2014 Grand Cherokee from them and have been nothing but disappointed with the service. The people are rude, and "about an hour" always means AT LEAST two. The real kicker came when I did not receive my "free tires for life" as promised because I "breached" a contract (that had never been explained to me) by not rotating my tires exactly according to their schedule. The service rep. was completely unwilling to work with me even though I have spent a large amount of money with them. I am extremely disappointed in the service I have received from them, especially in the past year. I wouldn't recommend this dealership to my worst enemy. More

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Experience Willie Brown ( Sales ) , Robin ( service mgr ) , owner Jack are very good with my fleet ! As a small business it is hard to do business , make a profi Willie Brown ( Sales ) , Robin ( service mgr ) , owner Jack are very good with my fleet ! As a small business it is hard to do business , make a profit during these times. We all can remember when things we better ! They made it easy for me to become a great new fleet customer ! From the back of the house to the front of the house I'm valued ! We all have days that we wish we could have a redo ! They make it easy to trust them to add more to our fleet ! Thank you. If you want a company that cares more about number's and treat you like your their only customer , go to Lake Norman ! More

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THE BEST SALES PERSON & DEALERSHIP I"VE EVER DEALT WITH! Maggie Carrigan was great! She was very friendly, knowledgeable, personable and helpful. Maggie has that great gift of a good salesperson, i.e. to l Maggie Carrigan was great! She was very friendly, knowledgeable, personable and helpful. Maggie has that great gift of a good salesperson, i.e. to listen closely to the customer and learn exactly what he is in the market to buy. I enjoyed our conversations; since both of us are staunch dog lovers. If I asked a question and she didn't have the answer at hand , she would immediately go and get it for me. I stopped by this dealerdhip just to get a trade-in value on my 2004 Jeep Grand Cherokee and wound up getting a new one. I've been buying new cars since 1965 at dealerships in PA, NJ, NY and Ohio. This dealership is the best one I've ever dealt with. Over the past 50 years, I've purchased a Chevy Super Sport, Pontiac Lemens, Ford Elite, Ford Mustang II, Oldsmobile Toronado & Super 88, 4 different Jeeps, a Durango, an Intrepid a couple Honda Accords and several Mercedes Benz, None of those dealerships were as friendly and professional as Lake Norman Jeep. More

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Lake Norman Chrysler Jeep Dodge's slogan of "Why go anywhere else" is RIGHT ON THE MONEY. I have been a long standing customer of this dealership, purchasing several cars and always getting my servi go anywhere else" is RIGHT ON THE MONEY. I have been a long standing customer of this dealership, purchasing several cars and always getting my service done at their shop. Today I bought two new cars. I cannot say enough good things - here are a few though: 1) Buying experience - the sales people are knowledgeable, friendly (always a smile), not pushy (let you explore without shadowing you), go the extra mile (drive to Gastonia with you just to look at different model colors that weren't on the Lake Norman lot), help down to the last detail (ordering options), and don't let you buy anything they wouldn't put on their own vehicle. They will happily show you everything on the lot, let you take weeks to keep asking questions, find a car for you at another location and have it brought in, or order a new vehicle from the factory. My last experience was perfect - I walked away purchasing two cars! Jamie and Nathan are superior employees and I would recommend both to my best friends. Nathan drove me to Gastonia and went over the vehicles' features and options many times over (at my request); Jamie spent hours with me and help me select both Mopar and after market parts for the Rubicon. These guys are like friends now. How about price? Fantastic!!! I will tell you that no other dealer can compare in selection, service and price! Also, they have the "Lake Norman Advantage", which includes tires for life, carwashes, 4 oil changes, loaner cars, etc., etc., etc ... wow! When it came time for the paperwork, Amanda was superior. She explained the financing options, warrantee options, etc. in great, patient detail. She also made recommendations based upon experience and didn't just "go for" the most expensive. She handled the plates, insurance, etc., and all I needed to do was sign by the "x's". Great experience. 2) Service: Terry and crew are fantastic - he's never recommended work for me that wasn't necessary and I've never felt like I've paid for something that wasn't critical. He is beyond helpful, and even advised when my last car was past its lifespan - and recommended not to put more money into the 14 year old engine! He is knowledgeable, trustworthy, fair and friendly! 3) Parts department: These guys have a great inventory, and get you what you need fast, and fairly priced - very helpful! Bottom line - when I shop for a car, I want to get the best car at a fair price - Lake Norman Chrysler Jeep does that plus, adds friendly people who you would recommend to your friends, adds great service, and throws in the "Lake Norman Advantage". If you are at the dealership and what more great information, please let have them give you my number. Enjoy your new vehicle! More

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Outstanding effort by everyone I came in contact with.Recommend highly--you will not be disappointed.Better than any domestic dealership I have ever used.Just like going to a high line foreign car d with.Recommend highly--you will not be disappointed.Better than any domestic dealership I have ever used.Just like going to a high line foreign car dealership or even better than most of them. More

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I had a recall issue with my truck the staff was very professional, courteous and took care of me. I would like to thank Mr. Robinette, Mr. Naranche and even the checkout attendant Donna. They made me fe professional, courteous and took care of me. I would like to thank Mr. Robinette, Mr. Naranche and even the checkout attendant Donna. They made me feel like I was important and the dealership wants to maintain a dedicated connection with each and every customer after final the purchase unlike other dealerships. Thanks again ! I'll definitely recommend LKN Dodge and be a reoccuring customer More

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Dealing with Terry Naranche, Robin Robinette and Donna(at checkout) is always such a pleasure. I can always depend on them to stand by their word when helping me with an issue (unlike several others that Ive checkout) is always such a pleasure. I can always depend on them to stand by their word when helping me with an issue (unlike several others that Ive have dealt with)! I never have to worry that I will be treated unfairly! More

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