Dona't Poirier Jr.

Always busy, the staff are polite and do a good job! Nice modern dealership. Good communication. Nice modern dealership. Good communication. More

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NEVER again will I buy Kia, step foot at Destination Kia Albany, NY or refer my worst enemy to them for any service or sale. This place is the epitome of what's wrong with customer service today and whats w Albany, NY or refer my worst enemy to them for any service or sale. This place is the epitome of what's wrong with customer service today and whats wrong with laborers these days- techinicians only being able to repair what a computer tells them how to- where are the REAL mechanics!? Rude, incompetent, dishonest, lack of communication, confrontational, arrogant, pampas- you name it the list could go on and on. DO NOT BUY A KIA TELLURIDE- YOUR ENGINE WILL BLOW!! They are known to have engine issues, guzzling oil issues, misfiring issues even had engine recalls. (Check your oil between changes!!!) Do your research please!! FB has several complaint groups that will spell it all out for you! I finally got my vehicle back, after close to 5 months, backordered engines, being told one thing one day and something different the next, telling me the parts were there and it would be done Monday, calling Tuesday b/c noone reached out to me to find out the parts werent even there yet, what!? So, after this nearly 5 month nightmare of wishy washy, if any at all, communication I went to pick up my vehicle (engine was replaced and she was ready for pick up). While doing a quick once over I noticed dings and scratches and damage to the vehicle that wasnt there before, parts on the front passenger floor that needed to be reattached.... $5000 for my part of a replaced engine (was out of warranty and my specific VIN didnt have the engine recall; the company, after fighting tooth and nail with them and them determining it was of no fault of my own that the engine blew, agreed to pay 50%- in my eyes thats a confession of guilt to their faulty engines) and it turns out shes not ready for pick up and it had to be left there again!!!! This also- $5000 in car rental fees for being without a vehicle for 2 months, toll fees for the thruway (NY charges close to $5/day in a rental just to use the thruway on top of the actual tolls, there is a cap amount though) and discovered it was cheaper to just purchase a brand new one, so I did, and you can bet on it WAS NOT A KIA. Sooo the nightmare continues, it was sent to the body shop to be repaired (yes they covered the costs being it happened on their watch on their property) and just hit repeat, miscommunication it will be ready this day it wasnt, it will be ready end of week it wasnt, another week went by and another weekend went by finally the car is finished..... I will be offloadong this car asap because I have no trust, no faith and no desire to continue driving it; the new motor comes with a warranty of only 12,000 miles after that who knows what will happen... Im not sticking around to fine out! More

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By far the best customer service and all done in a timely fashion. Great business. timely fashion. Great business. More

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Just a routine service visit, no complaints. Dona't made sure everything I mentioned or asked about when it came to the car and/or service was explained thoroughly. Much appreciated. In terms o Dona't made sure everything I mentioned or asked about when it came to the car and/or service was explained thoroughly. Much appreciated. In terms of the wait time, I don't mind if it goes a bit long. Would rather have the job done right than to be rushed out the door. Overall decent experience. More

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I always give a high rating because the employees alway beg for one or they get in trouble. I would like to be able to give upper management and the owner also a rating for this unfair survey. Mistakes hap beg for one or they get in trouble. I would like to be able to give upper management and the owner also a rating for this unfair survey. Mistakes happens…beginning with this survey. The service is always great and the employees are always friendly and helpful. Like any business mistakes do happens… like Destination KIA 10 points, 100% survey. More

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Peopreal good no waiting the price is roght up to date on everything even recallsle are real nice customer service is everything even recallsle are real nice customer service is More

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It has excellent location very modern very clean with a outstanding customer, service, and staff outstanding customer, service, and staff More

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He gave me great customer service and he explained everything thoroughly to me! would definitely recommend ! everything thoroughly to me! would definitely recommend ! More

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Donat ,. Marshall, and persons in reception area were great, thanks for the prompt service and scheduling. Thanks in advance. Zen. Marshall, and persons in reception area were great, thanks for the prompt service and scheduling. Thanks in advance. Zen. More

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My car is alway taken care of when I go through Destination Kia. Fast and reliable service Destination Kia. Fast and reliable service More

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