Don Alexandria

I am a out of town buyer and I bought a 2023 ram truck they had me send $5473.69 for missouri sales tax and when I finally got my paper work back they only sent a check for $4384.17 and they owe me $1089. they had me send $5473.69 for missouri sales tax and when I finally got my paper work back they only sent a check for $4384.17 and they owe me $1089.52 I have called at least 20 times and keep being sent to a voice mail or the person says they will look into it but I have never got a call back and it has been over 3 months that i have been trying to get my refund. I also had to pay a late fee as it took 45 days to get my title application from them More

Helpful 1

Report | Print

Thanks to Deonte and Don. Great customer service does not happen when everything goes right. It happens when things go wrong. Then a company has to choose between the easy thi Great customer service does not happen when everything goes right. It happens when things go wrong. Then a company has to choose between the easy thing or the hard thing. They did the right, but hard thing and they have my respect. Thanks again. More

Helpful 0

Report | Print

Ms Aretha was relentless in a good way in finding a way for me to obtain a vehicle that day. She went beyond the information that she was given. She checked and found the vehicle that was thought to have b for me to obtain a vehicle that day. She went beyond the information that she was given. She checked and found the vehicle that was thought to have been sold was actually at an auction establishment near by. After finding the vehicle, she made every effort to negotiate a deal that would be in favor of all parties. She is simply amazing and extremely positive about finding the answer to a situation that others might not even consider possible. Bernard Lampley was like having a professional tour guide who had my best interests at heart throughout the whole entire process. He was laid back and full of wisdom. He made it feel like I was visiting family not being on guard at a car dealership who's main focus was making profit. His experience and positive influence on his colleagues has created the perfect auto sales team. Rob Dunn was very personable. After finding out that we had some similarities, we continued talking and laughing. This created a comfort level that a person wants when discussing the finances of a deal. His knowledge of financing was on par with his social skills. He was diligent in finding a finance company and interest rate the would be suitable. Don Alexander followed through and completed the process in a professional and informative way. All in all, it was a surprisingly excellent experience. The best customer service I have had in a long time. I will definitely be a repeat customer and will recommend to others. More

Helpful 0

Report | Print

Rob Dunn and Destyne Bazemore made our experience pleasant and enjoyable. Both went above and beyond to make everything work pleasant and enjoyable. Both went above and beyond to make everything work More

Helpful 0

Report | Print

Renan was amazing to work with as well as Mr Sutton and Don in Financial. They helped me feel good about a negative situation! Don in Financial. They helped me feel good about a negative situation! More

Helpful 0

Report | Print

Amazing buying experience! Thank you to Don and Rob Dunn for a great experience. Great customer service from Bernard and for all the accommodations that came with this experien Thank you to Don and Rob Dunn for a great experience. Great customer service from Bernard and for all the accommodations that came with this experience. Very friendly and no pressure on sale, overall a great team! More

Helpful 0

Report | Print

Excellent buying experience from Renan to Christian to Henry to day of purchase three days later. Henry to day of purchase three days later. More

Helpful 0

Report | Print

It was really quick and easy, and everyone was fantastic! Great deal, great explainations and support! Great deal, great explainations and support! More

Helpful 0

Report | Print

Wow! Best customer service and deals I've ever experienced! I buy new cars every year or two. Robert Riley and the Manager Joe Ashburn bent over backwar Best customer service and deals I've ever experienced! I buy new cars every year or two. Robert Riley and the Manager Joe Ashburn bent over backwards to get me an amazing deal! More

Helpful 0

Report | Print

Quick, easy, and a lot less stressful than how I thought car buying would be. 10/10 would send a friend. car buying would be. 10/10 would send a friend. More

Helpful 0

Report | Print