Domenica Helo | Page 9

Too good to be true? I am giving a 1 star review, subject to change depending on how the return process goes, but I feel compelled to tell everyone to do their homework. I am giving a 1 star review, subject to change depending on how the return process goes, but I feel compelled to tell everyone to do their homework. My girlfriend and I went to Herb Chambers Honda of Seekonk, around a 5 hour drive round-trip because there were a lot of 2013-16 Accords EX/EX-L that we were interested in. However, only one was actually available for a test drive. We purchased a '14 Honda Accord EX-L, supposedly labeled by Carfax as one-owner and labeled 'Certified' on the website. 12/19/16. After returning home(without the vehicle - we needed to wait until the next day to pick it up), we noticed some anomalies on the website's description of our new car and the Carfax report. We felt our dealer (Domenica) was very friendly and helpful, but once we were sent to finance and declined any warranty of sorts, Tom, I believe, was not even courteous enough to say "nice to meet you and congrats" after finishing the transaction. All we received is an envelope tossed in our direction and an "All set". We decided I would(James) attempt to raise our concerns to Sales Management and to our dealer the next day (day to pick up the car). The dealer was great and a better customer service provider. However, the sales manager(s) were both blunt, unwilling to reason, and simply provided lackluster explanations about how the online information was generated by a third party (so?). The website indicated our car was 'Certified' and that was the first highlight - it said being certified would increase the car value. But we were told they removed the HONDA certification to lower the price by $2000 (to what it was listed as in store and online) and the website meant HERB CHAMBERS CERTIFIED (how does this increase value?). About the CarFax one-owner, my girlfriend called Honda Corporate Customer Care directly and we were told that we would actually be the 3rd or 4th owner; and the Carfax is misleading as well as the service records were minimal. She then called to speak to a Sales Manager, and was ultimately hung up on and treated very condescending and as if I was being annoying about concerns we both had over a large purchase/investment. As a customer, I felt that since the deal was over and finalized, the Sales Managers did not care in the slightest about my our concerns. We were not offered any apologies (accept from our dealer) or any type of problem resolution. So tomorrow we plan on returning the vehicle due to the the worst customer service and consumer experience we've had to date. The sales managers we dealt with had minimal patience, empathy, and did not care about their pay-check providing customer's concerns or else I wouldn't have spent the time writing a complaint. None of our concerns were addressed with any effort or attempt to reach a resolution leaving both parties [buyer/seller] satisfied. I wish we had been treated fairly and at least a small reduction in price or something was offered. Maybe an actual professional GM will be available, otherwise, lesson learned to not always trust reviews and do not trust Herb Chambers website. More

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Great experience ! I worked with Domenica Helo through the entire process and she made sure to make things as easy as possible for us in terms of staying in our budget a I worked with Domenica Helo through the entire process and she made sure to make things as easy as possible for us in terms of staying in our budget and finding the perfect car. Such a great help and great place. The car is aboutely amazing. Really made us feel beyond comfortable with the whole process. Amazing staff and dealer ! More

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Great experience Domenica and the Herb Chambers Honda team were friendly and professional. My experience was more than I could have ever expected. After researching di Domenica and the Herb Chambers Honda team were friendly and professional. My experience was more than I could have ever expected. After researching different vehicles, I narrowed down to the 2016 Pilot. Once receiving an online quote, going in for a test drive and working with Domenica, I left the same day with a new car. Thank you Domenica! More

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Easy, Quick, Convenient When I purchased my Honda Civic 2012 from this dealership, I was happy and satisfied with the car that I've been looking for. After driving the vehicl When I purchased my Honda Civic 2012 from this dealership, I was happy and satisfied with the car that I've been looking for. After driving the vehicle for a week, I realized it did not have all of the functionality I wanted so I decided to call the dealership to do an exchange. On the same day, I went in both Rancier and Domenica helped me find the car that was suitable to all of my needs. Also, with Tom's help, I was able to get approved again from the bank. It was better than what I expected. Knowing myself, I am very indecisive and have no clue which car will be the perfect car.They were very patient and accommodating and helped me choose the car that I truly love which was an Acura. Even though it was a little bit more than my budget but I am happy and satisfied with my result. Thank you to all of the team members. I really appreciate all of you for going above and beyond to accommodate all of your customers. More

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Great Experience! Quick and Easy Great dealership quality cars,great selection . Sales woman Domenica was friendly and helpful, Atmosphere comfortable pleasant Was Quick and Easy Great dealership quality cars,great selection . Sales woman Domenica was friendly and helpful, Atmosphere comfortable pleasant Was able to trade my car and take my new car home that afternoon! Thank You ?? More

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Honda Civic EX My meeting with Domenica to discuss my lease expiration and upgrade to a new vehicle could not have gone any smoother. She did an amazing job breakin My meeting with Domenica to discuss my lease expiration and upgrade to a new vehicle could not have gone any smoother. She did an amazing job breaking down the process and getting me into my new car in the most efficient way possible. What an excellent experience this was! More

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Superb Herb Bought my first Honda today. What a big difference from other high pressure dealerships. I had been searching for a car for my businness that was room Bought my first Honda today. What a big difference from other high pressure dealerships. I had been searching for a car for my businness that was roomy, stylish, had excellent fuel economy and plenty of storage room. My salesperson (Domenica Helo) was very friedly, patient and very, very knowlegable about the stock on hand. We test drove three different Honda CRV's and was happy to settle for the base model and maybe add some features later. Domenica showed us the 2015 CRV - EX with the new transmission and what a difference! It only took maybe two miles for me to realize that this was the one. During the price negotiations I dealt directly with Domenica (No dealing with managers or five different people) which was a relief. She was able to put me in the CRV - EX at the base model price. So I ended up getting the car I wanted plus MORE! My experience at Herb Chambers of Seekonk was excellent. I encourage you to stop in and give them the opportunity to show you great car and excellent service. Ask for Domenica, you will be happy that you did. I was. More

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EXCELLENT CUSTOMER SERVICE Purchased a 2014 civic ex . Sales consultant was Domenica Helo.She was extremely courteous,knowledgeable, and a pleasure to do business with.I would h Purchased a 2014 civic ex . Sales consultant was Domenica Helo.She was extremely courteous,knowledgeable, and a pleasure to do business with.I would highly recommend her to anyone considering purchasing a vehicle. After purchase follow up by Domenica has been exemplary!!! More

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Great experience We worked with Domenica from starting the trade in to signing the papers so we could drive off with the car that day! She made the whole experience pl We worked with Domenica from starting the trade in to signing the papers so we could drive off with the car that day! She made the whole experience pleasant and explained everything to us as first time leasers! We are very happy with our new car! More

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Great Service, Painless Experience Domenica was friendly, professional, and helpful with the purchase of my first automobile. After a change of heart, she made changing out from the Hon Domenica was friendly, professional, and helpful with the purchase of my first automobile. After a change of heart, she made changing out from the Honda Fit (which wasn't too great of a fit after all) to my Honda Insight easy and painless. As a first time buyer, I was initially intimidated by the process, but Domenica and the great people at Herb Chambers Seekonk were straightforward and transparent about the entire process. More

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