Djibril Semega
Djibril Semega at Lexus of Wilmington
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Djibril Semega | Page 2

F&I Manager

Lexus of Wilmington

2100 Pennsylvania Avenue
Wilmington, DE 19806

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4.9
22 Reviews

Dealership Experience

4 yrs, 8 mos

Languages Spoken

English English

French French

4.9

22 Reviews

Write a Review

22 Reviews of Djibril Semega

February 02, 2023

Dealership Rating
Employee Rating

This was my worst experience at a dealership I have had. I encountered issue after issue while buying a vehicle. More

by asc4130
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Leo Flores

Feb 02, 2023

Lexus of Wilmington responded

I am truly sorry to see this review. I invite you to contact me so we can discuss your personal experience together and work towards a solution. I hope to hear from you soon. Thank you, Leigh Encarnacion - Customer Relations Manager - 302-427-4400 x1615

January 31, 2023

Dealership Rating
Employee Rating

Eric Ozoria was very friendly, courteous, professional and helpful. I had a very Pleasant experience. More

by Padmini
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kim Gallia, Erik Ozoria

Jan 31, 2023

Lexus of Wilmington responded

We will happily pass along the kudos to Eric for all of his help! Thanks so much for the five stars and we look forward to seeing you at Koons Lexus of Wilmington again down the road. Take care!

May 13, 2022

Dealership Rating
Employee Rating

Donna was excellent and is knowledgeable in all the products she sells. I had a great experience at the dealership and would work with Donna again. If your in the market for a new car in these tough ti More

by godfather0813
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Donna Griffith

May 13, 2022

Lexus of Wilmington responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Donna and the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back again down the road!

April 15, 2022

Dealership Rating
Employee Rating

All I can say is everyone at Koons was outstanding! If you are ever in the market for a Lexus, this is your dealership! I couldn’t be happier with the service! I was treated like family! Everyone deser More

by cleo7of5
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Leigh Encarnacion, Kim Gallia, Donna Griffith, Drew Saksa

Apr 15, 2022

Lexus of Wilmington responded

Wow! What fantastic feedback. It means a lot that you can rely on us to make sure you go home happy. Thanks for the shoutout and we wish you all the best in your new Lexus! - Koons Lexus of Wilmington

April 04, 2022

Dealership Rating
Employee Rating

We had such a wonderful stress free experience at Koons Lexus of Wilmington. Our sales person was David Jackson. David was extremely professional and responsive to our situation. He engaged Kim the mana More

by mburnett8113
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Jackson

Apr 05, 2022

Lexus of Wilmington responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with David, Kim, DJ, and the Koons Lexus of Wilmington team. We will be sure to pass on the kind feedback to them. Drive safely in your new vehicle, and we hope to see you again down the road!

October 13, 2021

Dealership Rating
Employee Rating

Djibril Semega Is a great sales man very helpful & knows what your best interest is when purchasing More

by Lizzylu45
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Leigh Encarnacion, Kim Gallia

Oct 13, 2021

Lexus of Wilmington responded

We're glad you found our team to be helpful, Lizzy! Thank you for your positive review - the entire Koons Lexus of Wilmington team appreciates it. Take care!

September 13, 2021

Dealership Rating
Employee Rating

Outstanding sales team, especially our salesman Dj. Purchased car over the phone, traded a vehicle via email, team sent a video of our vehicle and our wonderful salesman Dj delivered our vehicle to our More

by MJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 13, 2021

Lexus of Wilmington responded

MJ, it's outstanding to hear that our team successfully made your purchase such a concise and simple process. We're glad DJ took the time to personally deliver your vehicle and that you appreciated his above and beyond care! Thank you for your support of Koons Lexus of Wilmington and happy driving!

Sep 13, 2021

MJ responded

Outstanding sales team, especially our salesman Dj. Purchased car over the phone, traded a vehicle via email, team sent a video of our vehicle and our wonderful salesman Dj delivered our vehicle to our house that evening.

July 24, 2021

Dealership Rating
Employee Rating

Just bought a new Lexus RX 350. This was the best car buying experience I have ever had. Thank you to DJ, Leigh, Hadi and Chris for making it perfect. I felt like I was welcomed by family. You folks a More

by Katherine
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Leigh Encarnacion, Kim Gallia, Chris Nepi

Jul 26, 2021

Lexus of Wilmington responded

Hi Katherine - Congratulations on your new Lexus RX 350! Thank you for choosing Koons Lexus of Wilmington and for sharing your kind words about DJ, Leigh, Hadi, and Chris. Safe travels and we look forward to seeing you again!

May 06, 2021

Dealership Rating
Employee Rating

Djibril was very helpful and knowledgeable. I was there to purchase my leased car. It took 2 hours. Car passed pa. Inspection 2 days before. Loons insisted on a safety inspection ,nothing found, The $640 More

by Bernard 888
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 07, 2021

Lexus of Wilmington responded

Bernard - Thank you for taking the time to leave us this review. We do strive for transparent and communicative service here, and I would be more than willing to speak with you directly about our inspection and ensure we clear up any confusion. Please don't hesitate to give me a call. Thank you, Leigh Encarnacion - Customer Relations Manager - 302-427-4400 x1615

April 14, 2021

Dealership Rating
Employee Rating

Djibril was a great sales consultant! He searched all over to find my red, fully loaded RX, and I am very happy with it. I would go to this dealership again! More

by pegblack703
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Jones

Apr 15, 2021

Lexus of Wilmington responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Djibril took such good care of you here at Koons Lexus of Wilmington, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your Lexus RX!

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