Dina Thomson | Page 23

service i was getting frustrated with past experiences at smythe and after speaking with tina and regina all of my concerns were handled with aplomb. I'm grat i was getting frustrated with past experiences at smythe and after speaking with tina and regina all of my concerns were handled with aplomb. I'm grateful to dennis and regina for being respectful of my time and for being straightforward with information and communication. regina, tina, and dina are all down to earth compassionate workers who really helped me with everything. im now happy to return to smythe volvo instead of dreading it :)) More

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Yearly Maintenance for my XC90 The schedule is great, and the service from Dina is great. Thanks Dina. Highly recommended to Volvo owners for this dealer no matter buying or service The schedule is great, and the service from Dina is great. Thanks Dina. Highly recommended to Volvo owners for this dealer no matter buying or services. More

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Service people great, car not so much I've had several problems with my new 2017 XC90 and needed to visit service on numerous occasions. They fixed the issues and seemed genuine in helping I've had several problems with my new 2017 XC90 and needed to visit service on numerous occasions. They fixed the issues and seemed genuine in helping, but many of the problems came back. I was told it was software issues. Regina went out of her way to help several times. It's nice to feel like you care and you're not just a number. This would be a 5 star review if I had been told the first time there may be updates needed again in the future. You don't buy a $60k car and expect anything needing work, but this is a service review and not the car. So service was friendly and helpful. My only problem is that I think they should let me know when there are updates rather than waiting for me to call them with another problem. Other good things is they clean the car, and if I can't get there they pick up/drop off. More

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Very happy customer I chose this dealership, which is not the closest one to me, for my first service on my new Volvo after reading reviews. I was greeted very nicely by I chose this dealership, which is not the closest one to me, for my first service on my new Volvo after reading reviews. I was greeted very nicely by Dina and Regina, and the service was impeccable - they worked very quickly and efficiently, and explained the process to me well. The waiting room was well maintained, and all of the staff members I encountered were polite and helpful. More

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Excellent service department Dina Thomson and Regina Krauza work in the service department of Smythe Volvo. They are both courteous, professional, and take pride in their work. My Dina Thomson and Regina Krauza work in the service department of Smythe Volvo. They are both courteous, professional, and take pride in their work. My experience with the Smythe service department was second to none because of their dedication to customer satisfaction and the Volvo Corporation. More

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Exceptional service and personal attention. I came into the Service Dept. without an appointment late in the afternoon close to closing time with a broken side view mirror. I received immediate I came into the Service Dept. without an appointment late in the afternoon close to closing time with a broken side view mirror. I received immediate attention from Dina Thomson a service rep ( title unclear) in a pleasant manner and a prompt review and evaluation of the damage. She quickly moved to ensure a service technician was available to address the repair and ensured the expedient repair. Competent, pleasant and effective. More

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