Diane Estrella | Page 3

I was trying to buy a used vehicle listed on their website. For about a week that I try to reach the dealer and every time I was told the manager will call me back. Until today still no one had try to website. For about a week that I try to reach the dealer and every time I was told the manager will call me back. Until today still no one had try to reach back to me. I also told the dealer ship that I will pay cash for the vehicle, and they will add $1599 on top of the asking price for "Non financing fee". Stay away from this dealership. More

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I was very pleased with my experience. I would highly recommend this dealership to others. My salesman Nathan Amazan was espically pleasant to deal with. recommend this dealership to others. My salesman Nathan Amazan was espically pleasant to deal with. More

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wonderful experience from start to finish. Rebecca, Charlie, Sammy all helped the day I picked the car up. Jesse (salesman) is one of the best! Most everything was done over the phone, very easy and Charlie, Sammy all helped the day I picked the car up. Jesse (salesman) is one of the best! Most everything was done over the phone, very easy and politely and I went in next day to finalize paperwork in less than 30min and I was out the door. This was my experience but I suspect they treat all customers with this level of respect. More

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I’ve been going to Locardi Ford for the last 10 years , excellent and honest sales people ! Gino Mafucci and Mike DeGrazio are the most professional people I’ve ever worked with !! Never will go anywhere e excellent and honest sales people ! Gino Mafucci and Mike DeGrazio are the most professional people I’ve ever worked with !! Never will go anywhere else !! More

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Sales When I came in to trade my current lease for a new one, the experience was awesome. The sales team helped me get the best deal for my trade in and mad When I came in to trade my current lease for a new one, the experience was awesome. The sales team helped me get the best deal for my trade in and made the experience super easy and fast. I highly reccommend this dealer when looking to get a new ride! More

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New Nautilus I have to say my sales experience was the best I have had in a really long time. I have been leasing cars for the bast 15 years and the staff here at I have to say my sales experience was the best I have had in a really long time. I have been leasing cars for the bast 15 years and the staff here at Liccard Ford Lincoln were awesome. I was able to get pricing from Diane and make an appointment. As I came in I was greeted by Paul. I informed Paul that all I wanted to do was test drive a Nautilus and he actually let me pick out one that I was interested in. As we finished the test drive I just couldn't resist and had to confirm the numbers I was given by Diane. Paul went to his manager Mike who reassured me that the number were right. After agreeing to them I was escorted to the finance office where I met Jimmy. Usually I thought that would be a longer process but Jimmy had me in and out of there in 20 minutes. Since I wasn't planning on buying a car that day, I was not ready to drive home my new car. Paul told me that it was not a problem and offered to bring my new car home at my convenience. I have never been more pleased than the way I was treated by the entire Liccardi sales staff. Thank you all so much! More

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They do an excellent job They do an excellent job working with you. There service is always fast and speedy. They are very helpful a d knowledgeable with all of the cars. They do an excellent job working with you. There service is always fast and speedy. They are very helpful a d knowledgeable with all of the cars. More

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Scheduling an appointment Been calling for days and keep getting transferred to different people who hear my request and then transfer me to voicemail. Very rude horrible ser Been calling for days and keep getting transferred to different people who hear my request and then transfer me to voicemail. Very rude horrible service More

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Worst experience ever I Had transmission fluid leak and failed around Liccardi so towed it there for fixing the problem. They charged me $1800 to fix it and I paid it. Tw I Had transmission fluid leak and failed around Liccardi so towed it there for fixing the problem. They charged me $1800 to fix it and I paid it. Two days later, it leaked again and I had to send it back to fix the leaking again! Two days later, they called me and asked me to pick up the car because they fix it. I got the key and start the car with air condition, however, it gives me super hot air! I drove about 10 mins, but it still hot air! I took it back and they told me they forgot to refill the Freon after empty it! Outside is over 90 F! I am still waiting them to fill the Freon, but really disappointed! Should never stopped at Liccardi! Learn my lesson please! More

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Stay away! STAY AWAY FROM THIS PLACE! If I could give a negative amount of stars I would. Bought a used vehicle that I was told was in excellent condition. Sta STAY AWAY FROM THIS PLACE! If I could give a negative amount of stars I would. Bought a used vehicle that I was told was in excellent condition. Started the car on the lot after the sale, all the warning lights went on. I was told "Not to worry. This is a simple electrical fix. We will do it on Saturday". That was 4 months, 528 miles round trip for 6 service appointments and nothing has changed. Warning lights just come on and off making me feel unsafe in the car. I was told on six occasions that my car would be fixed and that a courtesy check had been done. Aside from resetting the computer and addressing a recall, not another thing that was said was done. It was almost comical to hear how Rob, Scott and Doug responded to my phone calls/questions before they could get their stories straight. I am amazed by the lack of honesty but perhaps shouldn’t be after reading the prior complaints and court decisions against the dealership on the Consumer Complaints website. I only wish I knew this before stepping into the showroom to spend my hard earned money. I was totally taken advantage of and lied to. Liccardi refused my repeated requests to buy back the car since they cannot seem to fix it. All I have ever been offered is another service appointment. I think 6 is more than enough. I am still waiting for them to do the right thing and take the car back. I obviously cannot sell it in this condition as unlike them, have a conscience. More

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