Diane Estrella | Page 2

Great service Carrie Paul and Joe imports department are always so helpful. They just handled a concern with my tires that I couldn’t have done without them. Give them all a raise. always so helpful. They just handled a concern with my tires that I couldn’t have done without them. Give them all a raise. More

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Hey Don't care about anything once the sale is complete even if there at fault even if there at fault More

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So far not impressed with the process or sale. Test drove a used Mazda then went back the next day to purchase after some negotiations. I wasn’t brought to examine the vehicle again prior to signi Test drove a used Mazda then went back the next day to purchase after some negotiations. I wasn’t brought to examine the vehicle again prior to signing (also on me for not taking it upon myself to voice that I wanted to see it again) and they must have scuffed it moving it around the lot because a scrape is on the rear right bumper that wasn’t present the night before. I pointed out a hairline scratch by the right headlamp, you think I wouldn’t notice a 5-6” long scrape that’s approximately 1” thick? They had all day to prep the vehicle..why did it smell like a barn?? Did they douse it in air freshener right before I test drove it the previous evening, because it smelled clean at that time. After asking to waive their $1995 “recon” fee (I would have my own mechanic look it over..plus, you charge $2 grand for something that should have been done before you put a vehicle up for sale?) I was told it’s the law for them to perform that check because they can’t have people breaking down when they leave the lot- wouldn’t that mean there should be gas in the vehicle? They handed it off to me with 0 gas- no bars at all on the gas gauge! So if I broke down before making it to a gas station that would be acceptable? I know companies are cutting corners these days but every single person I’ve spoken to about it has said usually if you buy a car from a dealership the tank is filled for you. They couldn’t even put in 1/4 after I just handed them more than $21k. I put about 1/3 of the purchase price on my credit card, neither the sales rep, Danny, nor the cashier advised me there was a credit card fee so I was charged an additional $220. My company does the same thing but we make our customers aware 1st to see if they would rather opt for a different type of payment. So now I’m going back to switch out the credit card portion with an alternate payment method to get the $220 refunded, but I may end up having to put that money towards the work my personal mechanic says it needs if the 2 month warranty they gave on the vehicle doesn’t cover it. (Items that should have been caught in that necessary “recon”.) That’s another thing- after going through the paperwork at home, realized a copy of that 2 month warranty was missing. I’ve been asking them to email it for over a week. “I’ll try..need more time.” Time? It takes one minute to scan and send an email; if you’re too busy ask the office personnel to do it. I don’t appreciate being given the run around. They said they would be handling the insurance and registration, but with the hiccups along the way I reached out to my insurance agent to make sure he was aware of the Premierguard anti theft system I paid an extra $339 for that’s supposed to lower my premium- and he hadn’t been made aware of the purchase of the vehicle at all! I’ve had it for 2 weeks, have they also done nothing with the registration at this point? Supposed to have that hairline scratch repaired (still unclear if they’re going to touch the scrape I didn’t see until after I signed) but after hearing a coworker’s bad experience with Liccardi, and her daughter’s, not sure I even want them touching the vehicle any further. There are ways for them to make this right and if they do I will update my review but as of now I’m disgusted and aggravated. More

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2019 Navigator-I'm 6 hours away, but it's the color combo my wife has to have. I call a salesman and say "I understand it's a used vehicle, but please make me aware of any blemishes or issues" I sent paperwo my wife has to have. I call a salesman and say "I understand it's a used vehicle, but please make me aware of any blemishes or issues" I sent paperwork and had a meeting scheduled nearly a week ahead of time. I get there, they don't have the paperwork and the vehicle is nowhere to be seen. They added a $1,600 reconditioning fee to a vehicle I was purchasing. They tried to finish the paperwork before they even let me see the vehicle. The car was a mess, scratches on the bumper, worn tires, terrible detail job, only 1 key, alignment issues, and several other issues that should have been repaired under warranty (it's a Lincoln Dealership, do your job). They adjust the price $500 (I was surprised at that since I was 6 hours from home). I get the car home, and the windshield washer wont work... Its frozen! They topped off the washer fluid with water!! It was a horrible experience, in hindsight I should have left the vehicle there and called the 12 hour round trip a waste. FOMoCo should consider pulling the franchise. More

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Yes I would steer clear of this place at all cost, first of all they sold me a lemon that I signed a paper as is, so $13,500 the car didn’t even make it home without issues. Second of all they reported to t of all they sold me a lemon that I signed a paper as is, so $13,500 the car didn’t even make it home without issues. Second of all they reported to the IRS because I spent over $10,000 in cash ( which of course they did not tell me at the time ) which is laughable because it’s a gift for my mother which I can prove from the bank, And because I gave them a bad review I still have not received my license plates or my registration or title going on three weeks now, my next step is my lawyer is going to be contacting these people. This is the worst car dealership I’ve ever encountered, do not stop here and do not let what happened to me happen to you. More

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Most dishonest car dealer I’ve ever had the misfortune of dealing with advertised prices are false hidden fees plentiful sales people flat out lie about what is owed after sale. I would recommend to avoid a dealing with advertised prices are false hidden fees plentiful sales people flat out lie about what is owed after sale. I would recommend to avoid at all cost as I was left feeling like I needed a shower after one showroom visit. More

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The service mgr. Rob was very personable and helpful. I absolutely would refer this dealership to friends and family. I would suggest that the sales associates treat every customer as if they are the most absolutely would refer this dealership to friends and family. I would suggest that the sales associates treat every customer as if they are the most important person on the planet. My sales person was average at best. More

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I was very please to have my 2019 Ford Edge Serviced by Liccardi Ford-Lincoln. The staff was very professional and extremely helpful in resolving my warranty issue. The fast turn around was very impressive Liccardi Ford-Lincoln. The staff was very professional and extremely helpful in resolving my warranty issue. The fast turn around was very impressive and appreciated. I highly recommend them for service. More

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I made an appointment to purchase a car at this dealership worked numbers with the sales person and was assured the car was on the lot. I drove two hours each way. The car was never there. Liars li dealership worked numbers with the sales person and was assured the car was on the lot. I drove two hours each way. The car was never there. Liars liars liars. Wasted my time, took a day off of work. More

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Wow what happened to the service department ?Waited 40 Wow what happened to the service department ? Waited 40 minutes to get my car checked in Service consultant was great and apologetic and service wa Wow what happened to the service department ? Waited 40 minutes to get my car checked in Service consultant was great and apologetic and service was good just there check in and front desk was in need of help More

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