Derrick Davis

Richard was great very knowledgeable and knew his stuff he made it easy as can be I would definitely recommend him,the staff there is great as well. he made it easy as can be I would definitely recommend him,the staff there is great as well. More

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Helpful and Friendly Walked into dealership unsure if I was going to buy a car. I decided to trade my vehicle in and buy a car. Derrick Davis made the process extremely ea Walked into dealership unsure if I was going to buy a car. I decided to trade my vehicle in and buy a car. Derrick Davis made the process extremely easy,. Derrick quickly moved through the process, he is very friendly and helpful. David Spudic was very knowledgeable and quickly got the financing done. To sum it up this was a great car buying experience! More

by DDALE508 Verified Customer Verified Customer

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Purchased 3 vehicles in 2 months from them I purchased 3 vehicles in 2 months from them, all great deals and easy to deal with. I got a Ranger for my son, great first truck, best price in the I purchased 3 vehicles in 2 months from them, all great deals and easy to deal with. I got a Ranger for my son, great first truck, best price in the Chicagoland area. He totaled it unfortunately so we were trying to find another Ranger with low miles. After a month of searching I ended up driving by Castle again and noticed a starter car at around the same price as the Ranger so we picked it up for him. Mind you we had just purchased my wife a 2012 Volvo S60 a week earlier so they staff knew us fairly well. I would highly recommend Castle if you are in need of a new or pre-owned vehicle. More

by maccscott Verified Customer Verified Customer

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Enjoyable Derrick Davis was wonderful to work with and put me with a vehicle that suited my needs and desires. But, my time there while purchasing the vehicle w Derrick Davis was wonderful to work with and put me with a vehicle that suited my needs and desires. But, my time there while purchasing the vehicle was lengthy. More

by ctroupe1971 Verified Customer Verified Customer

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Castle Offers Great Customer Service and Deals Like any initial deal it took about five hours to complete, but I am into the details and takes little more time with me. Customers who come to buy a Like any initial deal it took about five hours to complete, but I am into the details and takes little more time with me. Customers who come to buy a vehicle un-informed and buy and then spend their time trying to straighten out the deal or live with discussed and bad rap the dealership for their errors. My salesperson was Derrick Davis and was a very good person to deal with. Derrick would answer any and all questions and if he did not know went and got the information for me. The Mitsubishi vehicles are a rare breed in vehicles when it comes to additional options like a remote starter or tinting windows. Since the Mitsubishi manufacture does not offer some options the salesperson knows the right "guy or guys" to get it done and Derrick was definitely has it covered with his years of experience at this same location and brands sold at Castle. I usually have been buying new vehicles from area dealers like Chevrolet, Cadillac and most recent the Honda Clarity Plugin Hybrid about every other year of so. The worse dealerships I have found to deal with and customer service tend to be any GM dealerships that are all privately owned and have the right to refuse to warranty service any vehicle the GM dealership did not sell. Worse the GM customer service will or cannot intervene, crazy right! Of course, there are exceptions in buying the Cadillac with great service and huge price tag of course. Us everyday folks would like to buy in the $20,000 to $30,000 price range. This is exactly the price bracket for the Castle Mitsubishi line-up. Our dealing started in late afternoon and was cloudy day. We took vehicle for a test drive and noticed the vehicle was clean, but it needed better detailing to have the exterior surfaces of the windows and painted surfaces was coated with a caked on grime from setting outside on the dealer's sales lot. This grime is beyond removal properly by most and requires body shop attention to remove with a power buffer and polish/clean paste. This was addressed by Castle Sales and Service staff promptly. The Castle dealership in sales and service is busy all the time and the sales lot is packed full of used and mostly new vehicles waiting to be sold. I would like to pass on a "thank you" to Derrick Davis in sales and in service department to Steve Kiraly and Brad Kovin for support. P.S. Not sure how often this paperwork snafu occurs, but make certain you check the paperwork for correct vehicle identification number or referred to as the V.I.N. Few months previous my daughter bought a new Mitsubishi Crossover and got a title with wrong VIN and her spouses name was not correct. When my paperwork was being done I insisted the VIN be checked and would you believe the VIN again was wrong. I mean what's the chance, but it did happen. Again, do your due diligence and research, ask questions, check paperwork and get err' done and enjoy your new ride from Castle Mitsubishi / Subaru. More

by SN2935 Verified Customer Verified Customer

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Castle Offers Great Customer Service and Deals My grandfather's, my father/Mother and number of other family and friends was dedicated to buying only GM vehicles. On March 27, 2017 this all change My grandfather's, my father/Mother and number of other family and friends was dedicated to buying only GM vehicles. On March 27, 2017 this all changed with me and them, after I went for service as arranged by GM Customer Service at the Harbor SuperStore located in Portage, IN and was greeted by Brian Michaels, Service Manager, who told me they did not sell that vehicle to me, they will not service it, not going to deal with another dealers issues and for me to vacate the premises immediatley and never come back. If did not leave I would be removed and I was never to return to his dealership. The police was called and I was escorted to my vehicle and issued a trespassing ticket simply for wanting warranty service at this dealership. As I communicated with GM Customer Service it became apparent that GM Dealerships are all privately owned and can accept or refuse warranty service to those who do not buy from that dealer and GM will do nothing about the refusal. This incident told me it was time to end buying GM's products (have to add here that Nov 2018 the Harbor SuperStore went out of business and is closed) and most American Made vehicles with only a 3 year / 36,000 mile warranty's is unacceptable for the price paid for vehicles of today. I choose the Mitsubishi brand vehicle for its longevity of service, excellent warranty of 5 years / 60,000 miles with 10 year / 100,000 mile power-train warranty and anti-corrosion for 7 years /100,000 miles and Castle Dealership's staff is awesome. Actually felt like an appreciated customer by the Staff. Our Castle Salesmen, Derrick Davis, is a take charge guy who get's it done for you. All the Castle Staff we meet was polite and willing to help us. The Mitsubishi brand vehicles can be taken to any Mitsubishi dealership for service and you will not be refused, WOW, right! Buying a vehicle is never easy on the pocket or stress free, but Castle made the purchase and paperwork almost stress free and the deal was awesome. I could ramble on lots more, but you need to visit the Castle Dealerships and experience the facility on your own. More

by SN2935 Verified Customer Verified Customer

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Used/ service Sales department is very knowledgeable know their product very polite and courteous helpful but your service department needs a little bit more work Sales department is very knowledgeable know their product very polite and courteous helpful but your service department needs a little bit more work as far as helping the customer out and the quality of work to do More

by hadley2930 Verified Customer Verified Customer

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Family The service department treat me like family when I'm there. They always make sure I'm comfortable as well as other customers. Derrick sold me.the used The service department treat me like family when I'm there. They always make sure I'm comfortable as well as other customers. Derrick sold me.the used vehicle and when it's time for me to purchase another vehicle. I'm going.to Derrick Davis. More

by dorette572 Verified Customer Verified Customer

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Great! Derrick Davis was extremely helpful and professional throughout the process. He answered all my questions, helped my financing process and overall mad Derrick Davis was extremely helpful and professional throughout the process. He answered all my questions, helped my financing process and overall made this a great experience. More

by SUSAN_HOFFMAN Verified Customer Verified Customer

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